Does the property service housekeeper need makeup?

Need makeup, the image will be better. 1, the master is supreme. The property management company is hired by the owner to undertake the property management work. All the efforts and work of the property management company are to meet the needs of the owners. Therefore, property management personnel should straighten out the relationship with the owners, truly respect the owners and put the owners first. 2. Management is the concept of service. Management is the concept of service, that is, in the process of management, everything starts with serving the owners, taking daily work as service and service as the greatest satisfaction. Even for some positions that do not directly face the owner, such as computer room and control room, we should link the quality of work with the service for the owner, and provide the owner with a safe, comfortable and efficient living and working environment with the best management quality. 3, technical service concept In the property management position, management is a technology, and service should also talk about technology. With the development of modern property management, the technology content of property is getting higher and higher, the procedures of property operation are more complicated, and the owners' requirements for management and service are more diversified. This requires property management personnel to be more professional and diversified in management and service technology, constantly learn the professional knowledge of property management, constantly improve their professional level, and provide more satisfactory services to owners at a higher and newer level. 4. Loyal service concept On the one hand, property management personnel should be loyal to the owners, the interests of the owners are above all else, strictly perform the management contract, and do their best to protect the interests of the owners from losses; On the other hand, with the implementation of entrusted management mode, more and more properties are managed by management companies. In order not to be entrusted by the owner, the management company always sends excellent managers as managers of a certain property, especially senior managers. Pay attention to the service etiquette of property management: 1. Pay attention to etiquette and principles. Property management etiquette reception should pay attention to politeness, overcome the concept of inferior service work, and realize that respecting customers means respecting yourself. Therefore, we should adhere to principles and pay attention to manners in the reception. 2. Pay attention to colleagues and behave appropriately. The objects received by the property management personnel must be treated with enthusiasm, and they can't watch the guests give gifts or judge a book by its cover. You must win the trust of owners or users in your work with high-quality reception service. They come on impulse and return satisfied. 3. Be strict with yourself and be lenient with others. In the reception service of property management, owners or users may put forward some unreasonable or even rude requirements, which should be patiently explained and treated with tolerance. Gfd's basic requirements in property management service etiquette: 1. Dress according to the regulations before going to work, clothes should be clean and tidy, leather shoes should be polished and cloth shoes should be scrubbed clean. 2, consciously wear badges or badges, badges should be correctly worn on the left chest. 3. Appropriate makeup, modification and hairstyle should be unified and standardized, and they should be trimmed frequently; Extra ornaments should be removed when going to work; Male hair roots pass through the collar without leaving a beard; Women should not wear shawl hair style or heavy makeup. Code of conduct and property management service code of conduct: Code of conduct and code of conduct are the basic norms and requirements for restraining employees' words and deeds according to the requirements of professional thinking. Property manager's code of conduct and code of conduct generally include gfd, words and deeds, calls and visits, complaint handling, etc. For example, when a management company requires employees to handle complaints, they must do the following: 1, employees must remember that the owner is God, all work must be centered on the owner, and employees must attach great importance to the owner's complaints; 2. Listen carefully and patiently to the owner's complaints and let the owner speak freely; 3. Seriously record the contents of the owner's complaints in written form, and as the first person responsible for handling the owner's complaints, quickly and properly solve the problems of the owner's complaints or report them to the relevant departments; 4, complaints, if it involves my homework, shall not be concealed, more shall not be forged; 5. The owner's complaint is true after investigation, which can be used as the basis for employees' reward or punishment; 6. Thank the owner for complaining, and apologize for the inconvenience or loss caused to the owner due to improper management and service. After handling the complaint, you should take the initiative to reflect to the owner to understand the owner's satisfaction. Common polite expressions in property management service etiquette: 1. When answering the phone: hello-hello, what's your name in the property management company? Excuse me, what can I do for you? 2. When I can't hear what the other party said: Sorry, sir, I didn't hear what you just said. Would you please repeat that? Excuse me, sir. Can I repeat what you just said? Do you have anything else, sir? Can you hear me clearly? 3. When the person the other party is looking for is not in: Sorry, he is not in. Is there anything I can tell him? Thank you. Bye. 4. On the phone: Hello, sir, this is * * management company. Please speak to Mr. * *. 5. When the user complains by phone: Hello, sir! * * Management company. Which company are you from? May I have your name, sir? Can you tell me the details? Excuse me, sir. I will deal with this problem immediately and give you an answer in about * *. How can I contact you? Don't worry, we will take immediate measures to satisfy you. I'm sorry for the trouble. Thank you for your opinions. 6. If the authority or ability can't be solved: I'm sorry, sir, the problem you reflected can't be solved for some reason. I will reflect your situation to the company leaders and give you a satisfactory answer as soon as possible. 7. During the warranty period of user's indoor engineering: Hello, service center. Excuse me, where does your room need maintenance? Can you leave your name and contact information? Thank you for your cooperation. We'll send someone to repair it as soon as possible and give you an answer in about ten minutes. In fact, the etiquette of property management service is not difficult to learn. As long as you firmly remember the importance of service and grasp the essentials, the owner is happy, which is enough to show that you have done it. There has been a good saying since ancient times that a good job can make a champion. It is also a fact that a good job can't be separated from service.