What are the main responsibilities of the operations manager?

The operation manager needs to pay attention to the progress of terminal performance, organize performance analysis, and formulate and implement performance improvement plans. So what are the main responsibilities of the operations manager? Come and have a look with me.

Tisch

Responsibilities:

1, responsible for making the annual marketing plan, and making overall arrangements for monthly and major holiday promotion activities to ensure that the marketing activities reach the sales target;

2. Responsible for the brand image management of the company, the planning of brand promotion activities and the overall arrangement of activities to enhance the company's visibility and reputation;

3. Collect relevant information about the retail department store industry, grasp the market trends, accurately position and analyze the target customers, and put forward practical improvement suggestions based on the company's sales status;

4. Responsible for all kinds of media public relations and horizontal alliance cooperation negotiations;

5. Be responsible for establishing the membership system, reviewing the membership activity plan and supervising the operation of the whole mall;

6. Pay attention to team objectives, personnel training and team building to enhance team cohesion;

7. Complete all the work temporarily arranged by the leader.

Requirements:

1, 25-40 years old, college degree or above, major in advertising, business administration and marketing is preferred;

At least 2.5 years working experience in retail department store industry, and at least 3 years working experience in the same position;

3, sensitive to new things, flexible thinking, familiar with the operation rules and brand common sense of department stores;

4. Good innovation ability, adaptability, organization ability and communication and coordination ability.

extreme

1, sales, inventory, performance data analysis, quarterly, semi-annual and annual data analysis.

2, commodity customization, commodity management, spot checks, and co-ordinate the allocation of goods between stores.

3. Cooperate with the company to carry out various promotion and promotion activities to help boost the overall sales performance growth in the region.

4. Be responsible for the sales management of the company's stores as a whole, including the daily work of store maintenance, display, inventory, promotion, expenses and personnel.

5. Assist other departments to complete various matters.

Tisso

Responsibilities:

1. Responsible for the operation and management of the company's canteens, gyms, conference rooms and other supporting business services, and supervise, guide and assist in improving and promoting the company's operation control system;

2, responsible for the daily operation and management of each business project, and formulate the on-site management quality, service standards, display health, safety and other operating standards and supervise the implementation;

3. Be responsible for the statistics and analysis of the operating conditions of the company's operating projects, and supervise and promote the implementation of annual operating indicators;

4. Responsible for the planning, organization, implementation and follow-up of the company's promotional activities;

5. Cooperate with the quality professional module of the company to supervise and control all business projects;

6, according to the existing operation situation, formulate management measures, and constantly improve the quality of operation and service;

7, responsible for handling complaints, opinions and suggestions, and tracking the handling situation;

8. Assist to complete other tasks arranged by the leaders.

Qualifications:

1, college degree or above, major in business, hotel or property management;

2.30- 45 years old, with more than 5 years working experience in the same industry and more than 3 years management experience in the same position;

3. Familiar with the operation process and practical experience of ISO900 1 quality management system;

4. Strong comprehensive management ability, communication ability and observation ability, as well as emergency handling ability;

5. Be familiar with the laws and regulations related to property management and the management processes and methods of various property projects, and be able to put forward effective improvement measures for the problems existing in the project;

6. Organize the completion of various management objectives issued by the company on schedule; Have a good sense of service, a high degree of professionalism and responsibility, be a hot pillow and work hard;

7. Skilled in using all kinds of office software.

Article 4

—— Responsible for the management of the project operation team and the construction of talent echelon.

—— Be responsible for the formulation, deployment, implementation and supervision of the operation work plan of the projects under its jurisdiction, and enhance brand awareness and customer recognition.

-Be responsible for the deployment and implementation of the marketing plan of the projects under its jurisdiction, and enhance the brand image.

-Be responsible for formulating sales policies and implementing sales plans for projects under its jurisdiction.

-Be responsible for establishing and perfecting the operating system and determining the standards for work execution.

-Be responsible for channel expansion of project development, and negotiate the location of newly opened stores.

-Be responsible for the excavation, foundation, implementation and maintenance of franchisees, as well as the construction and management of franchise teams.

-Responsible for maintaining external public relations.

chapter five

1. Participate in project positioning, tenant combination scheme and investment promotion plan;

2. Responsible for brand investment in the corresponding region or corresponding format;

3. Supervise the operating conditions of tenants in the responsible area, and make timely adjustments to tenants whose operating performance is not ideal or does not meet the project positioning.

4. Participate in the selection, introduction, negotiation and signing of brand merchants, and adjust and optimize them in time;

5. Supervise the environment, service and on-site discipline of shopping malls; Coordinate and urge relevant departments to rectify the problems found;