What are the responsibilities of the case manager?

The responsibilities of the case manager are as follows:

1, leading the case team to complete the company's indicators (including collection rate, satisfaction, etc. ).

2. Cooperate with previous sales cases to organize large-scale marketing activities and weekend warm-up activities.

3. Responsible for communication, coordination, supervision and inspection with outsourcing units.

4. Supervise, inspect and guide the work of employees, strengthen the quality training of departmental employees and improve the service level of employees.

5. Be responsible for supervising and spot-checking the work and service etiquette of employees in the department, regularly organizing performance appraisal, mastering the skills of employees, rationally arranging human resources, and reserving differences while reserving advantages.

6. Cooperate with the company to do emergency work and complete other tasks assigned by superiors.

qualified

College degree or above in property management, hotel management and other related majors. , with more than 5 years experience in case management.

2. Be familiar with the property management process and relevant laws and regulations, and have good customer complaint and dispute handling ability.

3. Have good communication skills and strong sense of service.