Management responsibilities of Nanchong Kangyuan Water Group

1 management commitment 1. 1 The company clearly defined the responsibilities of the general manager in the quality manual, so as to facilitate the establishment, implementation, maintenance and improvement of the quality management system. Including providing evidence of managers' commitment, implementing the principle of focusing on customers, formulating and implementing quality policies and objectives, determining organizational structure, appointing managers' representatives, planning quality management system and organizing management review. 1.2 the general manager is fully responsible for the establishment and improvement of the quality management system, and provides evidence for the commitment to plan, establish and implement the quality management system and continuously improve its effectiveness through the following activities: a) convey to the company the importance of meeting the requirements of customers and laws and regulations; We should firmly establish quality consciousness and deeply understand that customer satisfaction is the most basic requirement; It should be clearly recognized that the quality of products and services is closely related to the understanding of quality by every member of the company; Various meetings, internal publications, publicity and training activities, skill assessment and other ways should be adopted to regularly and continuously educate employees on quality awareness, make them realize the importance of meeting customer requirements and laws and regulations for the sustainable development of the company, and take effective measures to make employees actively participate in activities related to improving quality. B) The general manager is responsible for formulating and approving the company's quality policy; C) Ensure that the company's quality objectives are developed and formulated according to the company's quality policy. D) The General Manager is responsible for presiding over the management review at planned intervals and implementing the Management Review Control Procedure. E) Ensure that the company's quality management system can operate effectively and obtain the required resources, and implement the provisions on resource management. The success of a customer-focused company depends on understanding and identifying the current and future needs and expectations of customers and other interested parties, and striving to meet and exceed these needs and expectations. To this end, we should do: a) identify and determine the needs and expectations of customers. The office collects the provisions of national and industrial mandatory standards and the requirements of laws and regulations, and the company leaders organize relevant departments to understand and meet customers' needs and expectations through market research and forecast and direct contact with customers. B) Company leaders organize relevant departments to translate customers' needs and expectations into the requirements of the company's operation process. These requirements include product and service requirements, process requirements and quality management system requirements. C) Ensure that the requirements of these transformations are met. By providing management and services, as well as measuring, analyzing and improving these processes, it is ensured to meet the requirements of customers. 3 Quality Policy 3. 1 The company's quality policy and its connotation are detailed in Chapter 2 "Quality Policy and Objectives". 3.2 This quality policy is a part of the company's overall business policy and should be coordinated with the company's overall business policy. 3.3 The quality policy provides a framework for all departments of the company to formulate quality objectives. 3.4 The quality policy shall include the commitment to meet the requirements and continuously improve the effectiveness of the quality management system. 3.5 The General Manager is responsible for formulating and issuing the quality policy, reviewing and continuously improving the quality policy, and implementing the Management Review Control Procedure. The management representative is responsible for publicity and implementation, and organizes all departments and employees to understand and implement the quality policy. 4. Planning 4. 1 quality target planning 4. 1. 1 The annual quality target of the company and the quality target of each functional level are released by the office in a separate document every year according to the decision of the general manager and the management review of the company. The released contents also include the statistics of quality targets and the inspection and assessment methods. 4. 1.2 The company's quality objectives are formulated on the basis and within the framework of the quality policy, and follow the advanced, concrete, measurable and achievable principles, requiring all departments and management to quantify the quality objectives. 4. 1.3 Quality objectives shall include specific characteristics that meet the requirements of tap water production and water supply services. Such as customer satisfaction rate and complaint handling timely rate. 4. 1.4 The company shall review the suitability of the quality policy and quality objectives in combination with the management review, and make modifications when necessary to adapt to the changes in the internal and external environment. 4. 1.5 The approval, release, review and modification of the quality policy and quality objectives shall be controlled, and the document control procedures shall be implemented. 4.2 Quality management system planning 4.2. 1 The timing of quality management system planning or system change planning is as follows: a) When establishing and improving the quality management system according to the quality management system standards; B) When the company's quality policy, quality objectives and organizational structure undergo major changes; C) When the company's resource allocation and market conditions have undergone major changes; D) Special matters not covered in the existing system documents. 4.2.2 Contents of quality management system planning: a) Quality objectives to be achieved, corresponding quality management processes and their relationships; B) Guidelines and methods to ensure the effective operation and control of processes required to achieve quality objectives; C) Ensuring access to necessary resources and information; D) Monitoring, measuring and analyzing the process to achieve the overall quality objectives; E) According to the results of monitoring, measurement and analysis, implement necessary measures to ensure the methods of continuous improvement. 4.2.3 The output of quality management system planning shall be documented. A) When planning the company's quality management system, a documented quality management system should be established, implemented and maintained according to the standards and the company's quality policy and quality objectives. The file structure shall meet the general requirements and file requirements in Chapter 4.0 of the company's quality manual and the requirements in Article 1.2. B) When planning the change of the company's quality management system, it should be consistent with the content of the quality management system established by the company to maintain the integrity of the quality management system. C) The establishment and improvement of quality management system documents shall be carried out in a controlled state, and the provisions of Document Control Procedure and Compilation and Management of Quality Manual shall be specifically implemented. 5 responsibility, authority and communication 5. 1 responsibility and authority employees at all levels of the company should implement the company's quality policy, quality objectives, relevant national laws, regulations and related standards in quality work. In order to ensure the effective operation of the company's quality management system, the quality responsibilities and authorities of the company's leaders and major departments related to the operation of the company's quality management system are as follows: 5. 1. 1 The general manager comprehensively leads the company's quality work, conveys the importance of meeting the requirements of customers and laws and regulations to all employees of the company, and organizes employees to implement national policies, regulations and rules; Take the customer as the center, formulate and approve the release of the company's quality policy and quality objectives, and approve and release the company's quality manual and procedure documents; Ensure that customer requirements are determined and met; Ensure that the responsibilities, authorities and relationships of all departments and positions in the company are clearly defined; Ensure the allocation of resources needed for the operation of the quality management system; Appoint management representatives; Preside over management review. Ensure the integrity and effectiveness of the company's quality management system; Be responsible for the decision-making of the company's development plan, and decide on major improvement and quality rewards and punishments. 5. 1.2 The management representative ensures that the process required by the company's quality management system is established, implemented and maintained; Report the performance of the quality management system and suggestions for improvement to the top management; Ensure that all employees of the company improve their awareness of meeting customer requirements; Organize, plan and implement the internal audit of the company's quality management system: be responsible for external liaison on matters related to the quality management system. 5. 1.3 office a) Responsible for the administrative work of the company. Organize and arrange office meetings and issue meeting minutes; Make the company's annual work plan and check the implementation of the company's work decisions and instructions by various departments. Master relevant information to provide reliable basis for the general manager's work decision; B) Assist the management representative to be responsible for the establishment, operation and improvement of the company's quality management system; C) Be responsible for organizing the formulation of quality objectives of each department, and supervising and assessing the completion; D) Assist the management representative to organize and implement the internal audit and management review of the company's quality management system; E) Be responsible for the centralized management of the company's documents and records. Organize the drafting, review and revision of documents, and be responsible for document distribution, file management and seal management; F) Responsible for internal communication, information transmission and coordination of departmental work; Responsible for assisting the company leaders to contact and coordinate with the higher-level government management departments and related parties; 5. 1.4 The Party Office is responsible for the investigation and analysis of customer satisfaction. 5. 1.5 The Human Resources Department (3 persons) a) assists the company leaders in setting and adjusting the organizational structure, b) assists the company leaders in the allocation and adjustment of departmental responsibilities and the allocation and deployment of personnel; C) Responsible for staff training; D) Be responsible for the determination, evaluation and performance appraisal of employees' post abilities. 5. 1.6 Biotechnology Department a) is responsible for the collection, identification, implementation and management of technical standards; B) Be responsible for organizing the preparation, revision, review, approval and implementation of water process documents; C) Be responsible for the popularization and application of new technologies, new processes, new materials and new equipment; D) Be responsible for the preparation, implementation and adjustment of the tap water production plan, as well as the coordination and scheduling in the implementation of the plan; E) Responsible for centralized management of production equipment; F) Responsible for the management of monitoring and measuring devices within the scope of responsibilities, including: establishing account, compiling and implementing configuration plan and weekly inspection plan, and keeping verification and calibration records; G) responsible for monitoring and controlling the water pressure in the pipe network; H) Cooperate with the Human Resources Department to organize and implement employee vocational and technical training; I) Be responsible for the computer network management of the company; K) Be responsible for the safety production management of the company. 5. 1.6 Central Laboratory a) Responsible for the collection, identification and implementation of inspection and testing standards related to tap water production; B) Responsible for the physical and chemical detection of auxiliary materials, factory water and pipe network water in Shui Yuan area, and establish and save physical and chemical detection records as required to provide basis for production; C) Be responsible for the use and maintenance of online monitoring devices, obtain effective online monitoring data and feed them back to the production system to control the water production process; D) Be responsible for the management of monitoring and measuring devices within the scope of responsibilities, including: establishing account, compiling and implementing configuration plan and weekly inspection plan, and keeping verification and calibration records; E) Be responsible for the popularization and application of new technologies, new processes, new materials and new equipment in the company's physical and chemical detection and online monitoring; 5. 1.7 material supply company a) is responsible for preparing the company's material procurement plan according to the material demand plan of each department (unit); B) Organize the evaluation and selection of suppliers, determine qualified suppliers, and sign purchase contracts as required; C) According to the procurement plan or contract approved by the company, be responsible for purchasing the materials needed for tap water production and water supply service; D) Communicate with suppliers, inspect and verify purchased materials, and control suppliers and purchased products. E) Responsible for material storage management f) Responsible for material transportation and vehicle management of the company 5. 1.8 Business department a) Responsible for investigating the water demand of the area involved in the company's water supply service, and providing business decision-making basis for the company's leaders; B) Be responsible for providing water supply and service consultation to customers; C) Be responsible for the audit of water supply demand and the signing of water supply contract, as well as the coordination in contract execution; D) Be responsible for the verification and calibration of water meters; E) Be responsible for meter reading and water charge; F) Responsible for the collection, feedback and handling of water supply complaints and customers' opinions; G) Be responsible for the disassembly and maintenance of water meters and the management of meter contacts; H) Be responsible for the supervision and inspection of water management, ensure that the new meter is qualified before entering the network, ensure that the new meter is filed and opened in time, and enable users to change their names, transfer ownership, change water properties and water prices to operate normally. 5. 1.9 waterworks a) is responsible for implementing national regulations and standards on drinking water; B) According to the production process equipment and facilities of the factory, be responsible for compiling and implementing the water-making process documents (such as process and equipment operation regulations, etc.) applicable to the factory; C) Be responsible for the safety production of our factory. D) Responsible for implementing the company's production plan and completing the tap water production task; E) Be responsible for water quality control and process parameter monitoring in the production process to ensure that the requirements of national water quality standards are met; F) Responsible for the management and maintenance of production equipment in our factory; G) Be responsible for the management of monitoring and measuring devices within the scope of responsibilities, including: establishing account, compiling and implementing configuration plan and weekly inspection plan, and keeping verification and calibration records; H) Cooperate with the Human Resources Department and Biotechnology Department to be responsible for the technical training of employees in our factory; 5.5. 1. 10 The water supply inspection brigade is responsible for the water supply inspection, including the recheck of the look-up table results. 5. 1. 1 1 Xinkangyuan Company A) Responsible for the review of water supply related requirements; B) Responsible for the maintenance and leak detection of water pipe network; C) Be responsible for the design and installation of the company's water supply network, and provide infrastructure for the company's water supply; 5. 1. 12 property management department a) is responsible for the land and housing management of the company; B) Be responsible for the cleaning, sanitation and greening management of the company; C) Responsible for the property management of the company's office building; E) responsible for the distribution of office supplies; D) responsible for the management of the staff canteen. 5. 1. 13 Gaoping Water Supply Company is responsible for the production and supply of tap water in Gaoping District of Nanchong City, including the management and maintenance of the pipe network in Gaoping District. 5. 1. 14 The internal auditor is responsible for the internal audit of the company's quality management system, evaluating and reporting whether the company's quality management system meets the requirements of standard clauses, and whether it is effectively implemented and maintained, so as to promote the continuous improvement of the company's quality management system. 5. 1. 15 The responsibilities and rights of other personnel related to quality work are described in the company's work standards.