Zhengzhou heating customer service 24-hour hotline

Zhengzhou Heating Company's 24-hour customer service telephone number: 037 1-68890222.

Since the beginning of this year, Zhengzhou Thermal Power Group has continued to promote the construction of "smart customer service". The customer service hotline has been upgraded from 90 to 120, and all 45 seats have been launched.

In order to increase the number of hotline connections, Zhengzhou thermal intelligent navigation robot "Hotline Xiao Nuan" has been upgraded from the previous 30 lines to 90 lines, which can receive more users at the same time and make full preparations for the hotline peak during the heating period.

The existing knowledge base of "Hotline Xiao Nuan" can cover most common heating problems, and users only need to briefly describe their needs to "Hotline Xiao Nuan". Say the key words such as "check the number of households" and "check the heating fee" to query the heating information. When encountering problems, the "hotline Xiao Nuan" will answer, guide operation or send orders according to the actual situation of users.

Five-step method of rapid temperature rise in the initial stage of temperature rise;

Touch: Touch the water separator or radiator gently with your hand to feel whether it is warm or not. In the early stage of heating, the heating water temperature is generally not high because of the high outdoor temperature. As long as you feel the warmth of each water separator or radiator, you can judge that the heating is normal.

The second question: ask the neighbors or the managers and property managers of the heat exchange station to find out whether the heating system in this community is operating normally. In the early stage of heating, due to the maintenance of heat exchange station facilities, water leakage in pipe network and other reasons, it is sometimes impossible to heat in time, so the maintenance progress can be tracked.

Third inspection: check whether the valve of your indoor heating system has been turned on. Indoor heating valves are mostly ball valves, and the valve stem opens in the same direction as the pipeline and closes vertically. If you need to open the valve, remember not to use tools or use too much force.

Four rows: in the early stage of heating, many users are not hot because there is gas in the system. Open the vent needle in the upper right corner or upper left corner of the radiator to vent. Pay attention to carefully screw the deflation needle when exhausting, stop when you hear the "hissing" deflation sound, and screw it again when there is water flowing out.

Generally, when this happens in the early stage of operation, it needs to be run several times repeatedly until the radiator is completely heated. Note: Be careful in the above operation, and don't force the exhaust valve too hard to fall off. If you are not sure, please press the fifth step.

Five reports: after the above four steps, the heating is still not hot, so you can contact the maintenance master for home treatment.