Job responsibilities of hotel front desk

Responsibilities of property front desk (comprehensive 2 1)

It refers to the work content that a post needs to complete and the scope of responsibility that it should bear. Whether it is part-time or part-time, it refers to different positions. Job responsibility is a visual job description, which can be divided into different types of positions. The following are my job responsibilities at the property front desk. Welcome to share.

Responsibilities of the property front desk: 1 1, responsible for registering incoming calls from owners and customers, and notifying relevant responsible persons to follow up;

2, responsible for the handling of access control equipment;

3. Be responsible for consulting and answering questions related to the front desk business;

4. Scheduling and handling of repair problems;

5. Accept customer complaints, make complaint records, report to the supervisor in time, and track the service quality;

6. Complete related tasks arranged by superior leaders.

Responsibilities of hotel front desk 2 1. Collect various management fees according to the charging standards and calculation methods stipulated by the company.

2. Assist the financial department of the company to make financial statements.

3. Take good care of the use of various receipts and invoices and make a good connection with finance.

4. Receive the owner's inquiries and complaints, answer the owner's phone calls, answer the owner's inquiries and complaints, make records and communicate with relevant personnel, and track the processing results.

5. Complete other tasks assigned by the leaders.

Job responsibilities of property front desk 3 1, responsible for the reception and registration of visits;

2. Handle check-in and decoration procedures for operators, and handle operators' consultation, complaints and return visits;

3. Responsible for the collection of simple fees such as property fees;

4. Skillful use of office software and team spirit.

5. Have affinity, strong sense of service, clear thinking and strong language expression ability.

Responsibilities of property front desk 4 This responsibility is formulated to standardize front desk management, improve the overall image of the company and better serve customers and friends.

I. Department Management

1, the front desk clerk is directly under the office management, and other department heads and managers have the right to supervise and manage.

Second, the work content

1, always stick to the front desk, abide by the company's rules and regulations, do your job well, and do not leave at will;

2. Be responsible for the reception and registration of daily visiting guests, and be decent and polite. When receiving a strange visitor, first ask the reason for the visit to see if it is irrelevant according to the reason, or you need to find relevant personnel of the company to receive it;

3. Answer and transfer calls in a timely and accurate manner. Mandarin is standard, polite, concise and clear;

4. Take the initiative to follow up and greet the company leaders;

5. Actively communicate and coordinate the relationship between various departments and report the work beyond the scope of authority in time. Manage the front desk equipment, report to the relevant personnel in time if the equipment is abnormal, and deal with it in time;

6. Keep the front desk clean and the reception area clean;

7. Duty service: responsible for the banquet service of the box on the second floor of the comprehensive building and the duty of the leisure club on the third floor.

Third, the form of documents.

1, smiling, standing upright, neatly dressed, clean hair, civilized and generous speech, elegant and fresh makeup;

2. It is forbidden to play during working hours, and it is forbidden to gather people to chat and talk loudly;

3, pay attention to civilized office, it is forbidden to chat online.

Property front desk 5 1 job responsibilities, answering business calls, registering feedback items, and following up the results;

2. Assist the owner to handle the delivery and decoration procedures;

3. Handling the collection, agency and entrustment business within the business scope;

4. Coordinate internal and external resources to help implement customer special services;

5. Other matters assigned by the leaders.

Responsibilities of hotel front desk 6 1. Actively participate in the company's customer service line training to improve professional skills;

2. Warmly receive the owners/users and visiting guests, patiently explain the complaints of the owners/users, report the detailed records on time, and handle them in time;

3. Make a record of return visit;

4. Be responsible for the formulation and management of bulletin board contents in the community, and suggest the establishment and revocation of signs in the community;

5. Assist the back office of the community to collect all kinds of fees and ensure the charging rate of the community;

6. Assist to arrange maintenance personnel to visit the house in time, make records and file them;

7. Dissuade, coordinate and publicize the behavior of owners and residents in violation of the owners' convention, and urge the owners to cooperate with the environmental construction of the community.

8. Communicate with the owners and residents in the management area, listen to opinions and assist in community cultural construction activities.

Responsibilities of property front desk 7 1, responsible for opening and locking doors of sales hall, apartment hall and film and television hall, switching equipment of film and television hall and daily maintenance.

2. Be responsible for the lighting of sales hall, apartment hall and swimming pool.

3. Be responsible for the room check-in, cooperate with the cashier to collect the house deposit and register the contact number of the guest.

4. Answer internal and external calls, book rooms and consult guests.

5, familiar with the room price, location, room advantages and disadvantages and equipment operation, accurately grasp the room status, skilled check-in procedures, improve the room occupancy rate and occupancy rate.

6. After accepting the guest's reservation, inform the room attendant to turn on the room air conditioner, check the room's sanitary condition, and make preparations for opening the room.

7. Pay attention to gfd, be familiar with the functions and prices of various departments in the clubhouse, and answer the guests' inquiries patiently and appropriately.

8. Do a good job in public security networking and accept public security registration and inspection.

9. Be responsible for filling in the business report and room status and reporting it to the office.

10, give full play to work initiative, and complete various tasks assigned by superiors.

1 1, carefully record the work handover.

Responsibilities of hotel front desk 8 1. Reception service: register the house inspection records in time, assist customers to go through the check-in procedures, and manage daily charges;

2, customer maintenance and promotion, and maintain good relations with relevant partners such as street offices and housing intermediary stores;

3. Safety management: responsible for the registration of foreign visitors to the apartment, keeping customer information confidential, conducting daily safety inspections on the building, and conducting regular safety inspections on customers who check in;

4. Property service: provide tenants with simple check-in decoration required by customers, supervise whether the cleaning meets the technical standards, and regularly follow up and check the sanitation of public areas;

5. Customer complaint handling: solving customer needs and handling daily service work, such as family warranty and complaints;

6. Organize cultural activities: maintain tenant relationship, assist in organizing apartment activities, improve household satisfaction and increase apartment activity;

7. Other matters assigned by the leaders.

Property front desk 9 1 job responsibilities, answer consultation and maintenance calls, and convey work to relevant departments;

2. Issue maintenance orders and track maintenance matters; Summarize the warehouse picking information;

3. Receive all kinds of customers and visitors, deal with their difficulties and requirements in the building in time, and provide corresponding services and necessary assistance;

4. Recovery, counting, recording and reporting of temporary access cards;

5, VIP reception, provide etiquette guidance services;

6. Keep the reception desk and countertops clean, tidy, free of dust and stains. The telephone, printer and other equipment used at the front desk are placed in an orderly manner;

7. Complete other tasks assigned by superiors.

Responsibilities of the property front desk: 10 1, responsible for the daily visit and reception of business households and answering customer service calls of the property service center;

2. Accept all kinds of complaints, repair reports, inquiries, questions, help, suggestions and various applications put forward by operators;

3. Follow up the handling of all kinds of complaints, repairs, inquiries, questions, help and suggestions accepted by operators, and call back to operators after handling;

4. Daily management of the owner's data, and assist the property customer service to sort out the filing of various work orders of the operators.

5. Assist the customer service supervisor to complete the collection of property management fees.

6. Complete other tasks assigned by superior leaders.

Requirements:

1, more than one year relevant working experience.

3, familiar with reception etiquette, skilled operation of office equipment and software.

4. Good interpersonal communication and expression skills, warm and polite, quick response, strong understanding and acceptance, good service consciousness and team spirit.

5. Good personal image, cheerful and lively personality, fluent in Mandarin and Cantonese.

Responsibilities of hotel front desk 1 1 1. Obey the leadership of the front desk reception supervisor and provide first-class reception services for guests in accordance with the prescribed procedures and standards.

2. Be responsible for the registration, reception and introduction of visitors and guests, and shut out irrelevant personnel or assist security guards in handling them.

3. Be familiar with the general situation of the company, be able to answer general questions raised by guests, and provide non-confidential information on a regular basis.

4. Be responsible for receiving and forwarding telephone calls, mails and letters, and recording, sorting and archiving work information.

5. Be responsible for the distribution of company documents and notices, and keep the distribution records.

6. Cooperate with the reception supervisor to print, copy and write some documents.

7. Responsible for managing the cleaning and maintenance of office supplies and office equipment at the front desk.

8. Keep the front desk area clean and tidy, and carry out daily maintenance and maintenance of newspapers, magazines and bonsai plants in this area.

9. Implement the company's attendance system, be responsible for summarizing employee attendance, going out to register, and supervising employees to swipe their cards.

10. Responsible for booking air tickets, train tickets, guest rooms, etc. For employees on business trips, register the itinerary and contact information of business trips.

1 1. Report all kinds of problems in the work in time and put forward suggestions for improvement.

12. Complete other or temporary work assigned by the leaders.

Responsibilities of property front desk: 12 1. Responsible for the reception of visitors and callers to ensure the normal operation of the service center;

2. Do a good job in guiding, communicating and explaining the complaints of business households, and make records; Complaints against business owners should be handled in time, and those that cannot be solved should be reported to the supervisor in time to ensure that the business owners' responses are solved and answered in time;

3. Accept the maintenance application, input the maintenance application content into the system, assist in following up the maintenance progress, and implement a return visit after the maintenance is completed to ensure the quality and efficiency of the maintenance application;

4. Be responsible for handling all kinds of access cards, and cooperate with the management of various departments to ensure that there are no complaints from the owners;

5. Be responsible for collecting the information of business households of the unit, completing and updating the information of business households, and ensuring that the information of owners is true and effective;

6. Complete other tasks assigned by the leaders.

Responsibilities of property front desk 13 1, strictly abide by the rules and regulations of the group and the property company;

2, responsible for receiving calls, visits, repair work;

3, responsible for accepting complaints from merchants and households, matters that need to be transferred to relevant departments for handling, transfer, supervise the handling process and results, and make relevant records;

4. Responsible for the sales of apartment tenant access cards;

5. Be responsible for the collection and verification of data for temporary residence permits of apartment tenants;

6. Be responsible for updating the account of entry, exit and forced exit of merchants and residents;

7. Responsible for the management of vacant house keys;

8. Responsible for the management of market broadcasting;

9, obey the leadership, complete the work assigned by the superior leadership.

Responsibilities of property front desk: 14 1. Accept customers' inquiries and complaints, answer customers' inquiries and complaints, keep records, inform relevant personnel of the problems to be handled in time, and track the results.

2, according to the requirements of system documents, check-in formalities for residents, guide residents to fill in check-in information, regularly sort out, check and register information and submit it to the reference room for archiving.

3, responsible for home decoration procedures, according to the provisions, collect relevant information, strictly review the decoration construction team qualification and effective certificates of decoration workers, for decoration construction personnel to handle decoration permits and temporary passes, and make records.

4. Be responsible for the registration of mails and documents.

5. Report to the department head every month and communicate with colleagues regularly.

6. Responsible for the maintenance and service return visit of the management office, and record the return visit in detail in time.

7. Complete other tasks assigned by superior leaders.

Responsibilities of the property front desk 15 1, responsible for handling the owners' inquiries and complaints, keeping records, promptly notifying relevant personnel of the problems to be handled, and tracking the handling results;

2. Be responsible for handling the check-in procedures for residents, guiding residents to fill in the check-in information in a standardized way, and regularly sorting, checking and registering the information and filing it in the reference room;

3, responsible for home decoration procedures, collect relevant information in accordance with the provisions, and make records;

4 responsible for the collection of property fees in this area.

Requirements:

1, height1.60m, good image and temperament;

2. College degree or above;

3. Have good work enthusiasm, service awareness and language communication skills;

Responsibilities of hotel front desk 16 1. Responsible for the property director and complete the work assigned by the leaders;

2. Greet customers warmly, take the initiative to say hello, and be dignified and tidy;

3. It is strictly forbidden to be empty at the reception desk. In case of special circumstances, ask the customer service supervisor for instructions, and someone can take over before leaving;

4. Answer the phone quickly and politely, record the phone content in time, and accurately convey the phone content to relevant personnel;

5. Answer the telephone consultation, answer accurately and clearly, and keep some questions secret for customers;

6. patiently answer all kinds of inquiries from customers and be tireless in asking questions;

7. Be familiar with the emergency handling procedures of Gemdale Center and cooperate with Gemdale Center to handle emergency consultation;

8. Be familiar with and accurately remember the customer's name and abide by the confidentiality system;

9. Be familiar with all the service facilities and services of Gemdale Center, as well as the layout and surrounding environment of Gemdale Center;

10. Understand the organizational system of the property management office of Gemdale Center, the responsibilities of each department and the names of relevant responsible persons;

1 1. When receiving visiting customers, ask clearly first, contact the visited unit by telephone, and explain the location to the visiting customers;

12. When the customer requests to provide services, ask clearly, make records and confirm, and provide them quickly;

13. When a customer complains, whether it is correct or not, smile and accept it first, record the complaint in detail, and report it to the superior leader immediately;

14. Timely reflect the customers' opinions or suggestions on the center facilities and service quality to the superior leaders, and make detailed records;

15. In case of special circumstances, which cannot be handled in time, it should be reported to the superior leader quickly;

16. Fill in the engineering maintenance form and make records;

17. Keep the reception desk and countertops clean. Nothing can be put on the desktop except the telephone stationery of the center and the company's related lists and promotional materials; Keep the ground clean and don't put irrelevant things;

18. Make the required office supplies regularly.

19. Complete the special tasks assigned by superiors in time, do a good job of handover, and fill in the handover records carefully;

20. Understand and timely record the problems and handover matters in the work;

Responsibilities of the property front desk 17 1, responsible for the daily reception and consultation of merchants in the business service center and giving patient and meticulous answers;

2. Accept the overtime application, advertising painting and publicity application of the store;

3. Follow up the decoration application and entry of the store, handle the employment certificates of employees and construction teams, and be responsible for the collection and management of related expenses and the collection of deposits;

4. Responsible for drafting official documents such as notices and letters and following up related matters;

5. Be responsible for statistical summary of operation data.

Responsibilities of property front desk 18 1, inspection and quality inspection of various facilities and equipment in the lobby;

2. The filing, tracking and return visit of the tenant's application for repair are closed;

3, the lobby access control system operation management, visitor card management;

4. Arrange and control the placement of water signs, notices and notices in the lobby to ensure their aesthetics and effectiveness;

5. Provide paid services to customers, fill in paid service forms regularly and report them to finance;

6. Assist the department manager to carry out various customer activities and collect customer questionnaires.

7. Complete other tasks assigned by superior leaders.

Responsibilities of the front desk 19 1. Dress according to the regulations, take the post and take over 10 minutes in advance, count the items handed over by successors, learn more about the matters handed over by successors, and do a good job in succession.

2. Be responsible for patrolling the building every morning (7: 30-8: 10).

3. Responsible for the elevator concierge service every morning (8: 10-8: 50).

4. Responsible for receiving, distributing and signing for newspapers and letters.

5. Be responsible for the reception of calls from the building, actively communicate with customers of the building and make communication records.

6. Responsible for the conference services of the building.

7. Responsible for providing personalized convenience services for China Shipping Tower.

8. Check and verify the removal and release of large items, and make release records.

9. Be energetic and enthusiastic when on duty, smile, greet and nod to every customer who enters the building, answer the guests' inquiries politely, and give appropriate guidance when meeting important guests.

10, familiar with the distribution of companies and departments on all floors in the building, familiar with the situation and activities of office staff in the building, and distinguish the purpose and trend of personnel entering the building.

1 1, take the initiative to greet visiting guests, do a good job of visiting control, and refuse the salesman to enter the building.

12, properly handle everything that happened during the duty, and report to the person in charge for instructions in time.

13, responsible for assisting the customer service director.

Requirements:

1, college degree or above;

2, height 168 or above, age 22-28 years old, good image temperament;

3. Have basic etiquette skills and good language communication and coordination skills;

4. Skilled in operating office software;

5. Relevant working experience is preferred.

Property front desk responsibilities 20 1, responsible for following up the application, complaint and return visit of the unit owner;

2. Reception at the front desk to provide services for customer consultation;

3. Collection and collection of property fees;

4. Visitor management and owner's letter delivery;

5. Pay attention to and collect the personalized needs of customers, submit and summarize them;

6. Warehouse management;

7. Other matters assigned by the leaders.

Responsibilities of the property front desk: 2 1 1 Responsible for answering all kinds of maintenance, consultation, service and complaint calls of the property in Hong Kong and foreign exchange, and transferring, registering and tracking as required. Responsible for daily maintenance report, maintenance report record, maintenance report release, maintenance report and tenant information collation.

2. Be responsible for handling the pass for foreigners to enter and leave the property, and assist in handling all kinds of property-related vouchers.

3, responsible for answering, receiving and preliminary follow-up customer complaints or suggestions, do a good job of registration, timely inform full-time staff to deal with.

4, responsible for receiving all kinds of emergencies, and promptly notify the department head and company related personnel.

5. Assist in maintaining and ensuring the normal operation of office facilities and equipment, such as fax machines, photocopiers, meeting rooms and access control systems.

6. Other tasks assigned by superiors.

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