How about Xinmin Property?

Xinmin Property's Feedback to Owners' Opinions

manage

1. The overall service is not professional enough to reach the service level of the community. It is necessary to learn from similar high-end residential properties and strengthen the training and management of employees in various departments. There is a certain gap between the charging standard of property management and the management level actually provided. The purchase of sofas, billboards and elevator carpets reflects the lack of management experience and thoughtlessness, and the management level needs to be improved.

Property reply: Thank you for your concern and guidance to our service department. Strengthen the training and indoctrination of software in the process of continuous improvement of hardware, and truly achieve high-end community, high-end service concept and service attitude.

3. Allow drivers to simply wash their cars in the community.

Property reply: the environment of the community depends on each owner's own maintenance consciousness. I hope you can understand that, of course, it is our duty to solve problems for the owners. We will come up with a plan as soon as possible to really provide convenience for the owners of the community and improve the overall supporting facilities of the community.

I hope this feature can be improved by going up a flight of stairs.

Property reply: Thank you for your support and concern for our work all the time. The second phase of Pudong Century Garden is brand appreciation and the goal of our property service department. We will continue to work hard and constantly improve ourselves.

Environmental service department

1, the elevator is not suitable for putting carpets, and it is unconditionally clean, which is even more unsanitary than before. It is recommended to lay floor tiles or floors;

Property reply: Due to the weather change during the takeover, some owners suggested that the corridor was not air-conditioned, and it was very cold to walk into the elevator, so it was necessary to add carpets. In fact, there is a lot of feedback after placing the carpet, and stains are still found after vacuuming twice a day. It has been completely dismantled and cleaned on a large scale.

2. The B floor often smells bad, and there are too many mosquitoes.

Property reply: We have done regular cleaning and spraying pesticides regularly. It is planned to dismantle the previous partition to ensure the normal ventilation of the B floor.

3. Basketball courts and tennis courts can be kept clean, and accumulated water can be removed in time in rainy days.

Property reply: the phenomenon of water accumulation in rainy days is not removed in time, which is the dereliction of duty of the cleaning staff. We will strengthen supervision.

There are no flowers in the century garden, so the greening should be improved.

Property reply: Century Garden lacks flowers in the overall layout of greening, but the improvement of greening is overall. Now we can only do some repair work on a small scale. Overall planning or pruning is also discussed by the owners' meeting.

5. The cleaning staff has poor attitude and no sense of service.

Property reply: We will strengthen the training of the service attitude of the cleaning staff, and in the future work, we will also launch a post staff rating table for all owners to supervise.

6. The hygiene of shops should be further improved, and the public hygiene is too poor, especially the cleaning of roads and public areas, the timely cleaning of garbage, the maintenance of public order and the surrounding greening; Doors and windows are often dirty when washing the floor.

Property reply: there are still problems in the cleanliness of the shop area. We will strengthen management and service standards, and we also hope that everyone will cooperate with garbage and not litter. Work together to maintain the business premises and leave a good impression on consumers.

engineering department

1. Visitors can't see the house number clearly at night. Please install lights above the house number.

Property reply: Your suggestion is really good and thoughtful. The engineering department will consider this work, and make a specific plan to discuss with the management office. I will give you feedback in time after the final plan is determined.

2, hope to improve the decision-making level of engineering personnel, don't always send workers. On-site maintenance personnel should be more professional in technology and maintenance.

It should be timely, the project proposal for maintenance can be arranged for maintenance on the same day, and other matters are satisfactory.

Property reply: We will strengthen the technical training for engineers, and at the same time, we will change our working methods and try our best to let engineers specialize in counterpart project services.

3. Children's recreational facilities need to be strengthened, cleaned, maintained and expanded;

Property recovery: Due to time, facilities and equipment are aging and deformed, and sometimes they can only be solved by replacement. Normal cleaning and maintenance is what we should do.

4. The water leakage treatment is very slow, and there is no emergency treatment plan;

Property reply: for the urgent repair project, the engineering department promises to arrive at the site within 10 minutes. Please sincerely supervise our work in the future.