How to urge the property fee?

Due to busy work and life, owners often forget to pay property fees. Many owners even think that it's no big deal to pay a few months late, and they should start paying the monthly rent, SMS, phone call and property fee reminder on 15 every month. Remind in time until the property fee is paid, thus forming the habit of paying the property fee in advance.

Step 2 pay attention to the timing

You can remind the owner to pay the property fee when providing home maintenance, parcel collection and other services for the owner, but you must pay attention to the timing and method.

3. Flexible and changeable

Many owners don't live locally and can't pay property fees. It can be said that the owner provides the transfer method and determines the transfer time. Special attention: transfer provides company account, and it is not recommended to use private account of building manager or finance, so as to avoid negative impact due to employee resignation.

4. "National mobilization"

Some owners always don't see anyone when charging customers at home, which will make employees in other departments linked to property fees in their jobs. After meeting the owner at the gate, the order maintenance personnel can also remind the owner that it is time to pay the property fee. Big sister who cleans, you can also ask the owner whether the property fee has been paid. Create a charging atmosphere.

5. Update the owner's contact information in time.

For owners who have not moved in, or who have not been able to contact for a long time, you can try to get contact information from familiar neighbors, friends and fellow villagers.

6, do a good job of publicity and guidance.

Some owners have conflicts or misunderstandings with the property due to housing quality problems and secondary decoration. And made negative comments on the property through the Internet, WeChat or other means, which led some owners who didn't know the truth to follow suit and didn't pay the property fee, which affected the collection of the property fee. In this regard, property companies need to take the initiative to regularly publish property work briefing and property laws and regulations on community bulletin boards and owners' WeChat groups, so as to positively guide public opinion and enhance owners' awareness of payment.

7. Keep good communication with the industry committee and the building manager.

Paying attention to continuous and benign communication with key owners and gaining their trust and support can play a multiplier role in the collection of property fees.

8. Lawyer's letter

For owners who owe money for no reason and fail to communicate many times, they can send a lawyer's letter to urge them to pay the property fee, which will play a deterrent role. It should be noted that if the owner's attitude is fierce, the customer service must ease the contradiction between the owner and the property management company, and it can be shirked to the law firm so as not to affect the later charges.

9. Prosecution

For a few owners who owe a large amount and have a bad influence, they can sue the court to recover the property fee, but generally it is not recommended to "hurt the enemy by one thousand and lose 800". The key to solve the problem is to improve the level of property services and eliminate the owners' dissatisfaction with paying property fees by improving high-quality property services.

What if the property fee is too high?

1, reduce the property fee.

When you question the unreasonable fees charged by the property company, you can contact other owners to set up an owners' committee, and ask the property company to show its fee permit and fee details in the name of the committee. If the property company refuses to show it, the owner has the right not to pay the property fee and report the complaint to the price bureau, because it is illegal for the property company to collect the property fee unreasonably. As long as you can produce evidence and pass the resolution of the owners' meeting, the property fee can be reduced or exempted.

2, improve the level of property services.

If it is found that the service level of residential property does not reach its charging level, then it is necessary to reflect to the owners' committee that the owners' committee is the representative and consult with the property company to ask it to improve its service level. The low service level includes: the gate security personnel are irresponsible, the property telephone is vacant, the sanitation of the community is dirty, the fire escape is blocked, the basic public facilities are damaged for a long time, and the staff are lazy or have a bad attitude.

3. Change the property management company

Although the property company is decided by the developer when buying a house, according to Chinese laws, when the community develops for a period of time and is fully mature, it can publicly express its doubts about the property company through the owners' committee. If unreasonable fees do exist, then the Committee has the right to invite public tenders for the society and re-select a new property company, in which the collection of property fees will be re-determined by the representatives of the new property company and the owners' Committee.