Personal summary report of operation post

5. Personal summary report of operation post.

Summing up the law is not only to sum up the correct law, but also to learn from the mistakes, sum up the mistakes, find the experience and use it flexibly in future work. The following is my personal operation post summary report, welcome to read!

Operation post 1 personal summary report time flies, and it has been almost two months since I came to the company in an instant. My job is an e-commerce operation specialist. During the trial period, I learned a lot and actively assisted other colleagues in the department to complete their daily work.

With the help of my leaders and colleagues, I have been learning and improving my working ability. With a serious and responsible attitude towards the work, I have earnestly completed all the work undertaken, and my working ability has been improved, laying a foundation for better work in the future. The following is a summary of my personal work.

1. Know the company.

I started to work in the company on August 6th, because I just took part in social work and came to work in the company for a short time, so the first step when I first came to the company was to get to know the general situation of the company under the guidance of my colleagues in the department, complete the learning tasks assigned by the company, and master what the office needs to know and know. Through the learning tasks in the learning system, we have a deeper understanding of the company's development and planning.

2. Have a deep understanding of e-commerce operation.

When I first came into contact with this job, everything in the company was both new and challenging to me. During the work experience is not easy, at a loss in the early stage. Some tasks in e-commerce operation will always encounter some problems when they are executed, and they are also learning and practicing, so some tasks take a long time to execute and the progress is slow. This is the main shortcoming in my work. I will finish the task as soon as possible through continuous consultation and study.

3. Statistical data.

Statistics daily online sales data, timely understand the sales progress of branches in the region, and understand the reasons for the increase or decrease of company and brand sales.

4. Get along with colleagues.

Colleagues get along well, but because of personal or environmental reasons, apart from the main work arrangements, there is less time to communicate with the leaders, and sometimes the implementation of the work will be affected. I will pay attention to this problem in the future and increase mutual communication.

It's been two months since the first day of employment, and I'm quite satisfied with my present post. I didn't know much about e-commerce before I entered the company, so I have been constantly enriching my knowledge since I came.

In the past two months, the operation level has been improved to some extent, and the ability has been further improved. After two months of my own efforts and the help of my colleagues, I have a good ability to handle work, and I am familiar with the operating procedures of all work, hoping to get the approval of the company as soon as possible. At the same time, I am more aware of my job orientation, and the company environment and jobs are suitable for my career planning direction.

Seeing the rapid development of the company, I am deeply proud, and I am even more eager to work here as a full-time employee, create value for the company, look forward to creating a better future with the company, and do my bit to realize Suning's dream.

It has been more than three months since the personal summary report 2 of the operation post was delivered to the company. Through the care of leaders, the help of colleagues and their own efforts, they have basically integrated into the big family of the company. At the same time, we have a preliminary understanding of the company's corporate culture, organizational structure and workflow. I deeply understand my post and responsibility, and now I apply for a full-time job.

When I first arrived at the company's main work place, I published the company's website in the form of soft articles, advertisements and pictures, and10 June one-day tour in Beijing+Shaoshan and 5438+010 June 5-day tour in Yangshuo, Guilin, mainly focusing on Tianya community and Yideng. Blog communities and classified advertising information in China.

On the other hand, it shoulders the maintenance of the internal network and office equipment of the tourism ticketing department. Facing the problems and faults in daily network operation, we can basically judge and solve them quickly to ensure the normal operation of the equipment.

First of all, in terms of business, through more than one month's internship and two months' professional knowledge training, I have obtained basic business skills and basic training, and have a relatively complete understanding and basic grasp of general business; After three months of online operation, I applied my business knowledge and language ability to practical operation and service, constantly found and solved problems in practice, and tried my best to provide professional services to customers, which won the praise of customers and made the work a pleasant thing.

Secondly, in getting along with colleagues, in addition to respecting leaders and teachers and helping each other in business, we can also share the joys and sorrows of work and life with colleagues and get along well with them. Everyone is like a big family, infecting each other with their own happiness. With a sincere and enthusiastic heart, face daily difficulties and laughter with "comrades-in-arms"

Besides, at work, I can feel that I am growing up with the company, constantly updating the system and launching activities, and I can also witness every step of the company's growth. I don't think this kind of experience is available to everyone. Colleagues, in the face of constant pressure, I can always face it with a positive attitude and always treat customers patiently and sincerely, because I believe that customers, like us, will make both ends of the bridge full of sunshine as long as they take good communication as a bridge.

Finally, of course, I also realize that I still have some problems in my work, such as being unfamiliar with some business knowledge, not skilled and decisive in dealing with customers, and lacking experience and methods in serving customers. In the next work, I will constantly improve myself, overcome the pressures and challenges I face, and strive to provide the best service for every customer and contribute to the development of the company.

Operation post personal summary report 3 In a blink of an eye, _ _ waved goodbye to us. On the occasion of the new year, I look back on the road that the Department of Public Information has traveled in the past year, including failure, success, regret and satisfaction. During this year, the professional knowledge and ability of department personnel have been greatly improved. First of all, I want to thank the company for providing us with a good corporate culture and working conditions, and thank Chairman _ _ for constantly providing us with guidance and support. Over the past year, the Operation Department has mainly focused on the following aspects:

First of all, explore the market-establish branches.

1. In order to better understand the market, open up the market and increase the market share, this year we organized department personnel to conduct detailed research on the investment promotion market in seven provinces, such as _ _ _, grasped the local design market situation, and visited and met many colleagues. During this year, I contacted and visited _ _ customers, including _ _ customers who are willing to cooperate with single business and _ _ customers who are willing to cooperate with comprehensive business.

2. Establishment of branches:

(1) Branch _ _ Home Page

(2) Branch _ Home Page

Second, the performance of the branch in completing the project.

The branch signed _ _ copies of contracts, with the total contract amount of _ _ million yuan, which has reached _ _ million yuan, and the actual management fee was _ _ million yuan.

Three. Self-operated projects of the Operation Department:

Self-operated projects of the Operation Department 1 unit, with a total contract amount of RMB _ _ _, have been received.

Summarize the management and business in this year's work as follows:

First, adhere to standardized management.

1. Establish and improve various rules and regulations, lay a foundation for orderly work, and clarify the responsibilities and objectives of departments and individuals, which has played a positive role in strengthening internal control and preventing risks.

2. Strengthen the supervision and inspection of business work, formulate detailed operating procedures, implement effective management measures, and prevent business risks.

3. The projects of each branch shall be operated in strict accordance with the company's procedures, ensuring quality and service, and doing a good job in departmental operation.

The second is to ensure the steady progress of business work and tap new business growth points.

1. All departments should improve their business knowledge and ability, standardize management and operation, and tap new business growth points.

2. Develop new channels, maintain old channels, give full play to the company's business advantages, constantly explore the customer market, and actively promote our business characteristics and advantages to customers.

3. Take the initiative to visit peers, developers and construction authorities in various prefecture-level cities to establish contacts, enhance brand influence and increase cooperation opportunities.

Generally speaking, there are still shortcomings and some problems to be solved urgently, mainly in the following aspects:

1, learning new things is not enough. I often do things by experience in my work, and I use my previous work routines to deal with problems, which shows that I am not bold enough in my work.

2. The technical strength of each branch is uneven, which leads to repeated review of drawings and delays time. In the future, we should standardize management and strictly follow the company's technical requirements to improve efficiency.

3. At present, all branches have opinions on the settlement after the project payment is returned, hoping to control it within three to five working days.

Looking back on the past year, we have made great achievements and made great efforts in the complicated and arduous work. More importantly, the employees of the department have worked together to enrich their business knowledge in their work. Although we have been working hard, the results are not satisfactory, and we need to continue to work hard and struggle for _ _ _ years. Achievements only represent the past, and the work in _ _ has a long way to go. In the new year, we will continue to do our work well, so that the new year will have a new atmosphere and meet new challenges!

Personal Summary Report on Operating Posts 4i _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

First, perform job responsibilities

The property management department is a newly established department, and relevant business and business norms are also being drawn up. At this stage, I mainly assist the department to do the preliminary basic management work, mainly including:

1. Collect relevant business data.

2. Establish a contract management information system and input contract data.

3. Assist the department to carry out parking space marketing work and draw up parking space marketing work plan. Among them, the contract management information system has been completely established and put into use. After a period of trial, it has shown a good effect of standardized and convenient contract management, so that expired contracts can be handled in time. The first and third items are also being carried out in an orderly manner.

Second, the learning situation

In order to make up for your lack of social work experience just out of school, and to quickly integrate into Henderson's characteristic enterprise management culture, on the one hand, I observed my colleagues' words and deeds, and humbly asked my colleagues for advice when I met something I didn't understand, on the other hand, I participated in the training and study of assistant property managers organized by Shenzhen Vocational Skills Training Center. After more than one month's business study, I obtained the training certificate of assistant property manager, which can be well applied to my business work.

Three. Business assumptions and recommendations

As property management is a relatively new topic in the industry, there is no mature business model for reference in the industry at this stage. I think _ Company should combine its own actual situation and start from the following aspects to build a characteristic business platform of Henderson Company:

1, develop housing agency business.

Housing intermediary business has broad market prospects. The company has its unique advantages in customer resources, information resources and property resources, but it also faces the pressure of fierce market competition, tight human resources and limited cost investment. Based on the comprehensive analysis of the advantages and disadvantages of the company, I personally think that there are two ways to carry out this business:

1) Management buildings with prosperous second-hand market and frequent lease replacement can be operated by listing, such as Baoan Square, Lotus Village and Haitian Garden. Among them, Bao 'an Plaza can build a business display platform in the business center (which can be used in conjunction with Zheng Song Ticket Center), and transfer some functions of the service center of the management office to the business center, which not only saves manpower, but also facilitates the collection of front-line business information, and can also supervise and guide relevant personnel to carry out business. Lotus Village and Haitian Garden can be piloted by listing in the management office and appointing personnel to work part-time, and relevant guidance cards and business introduction cards can be set up in the park.

2) If it is difficult for the management office to build a business platform, the property management department can establish a unified business platform, and the property management contacts of each management office can provide relevant business information to the business platform of the business department, and the property management department can cooperate with professional intermediary companies to promote business through the built business platform. For example, professional companies provide customer resources and business departments provide business information for simple business cooperation, which can avoid excessive cost investment of Henderson. Henderson's business income is also extremely limited, but it can increase the business income of the management office. For example, the vacant properties in Baoan Square are all revitalized, which can increase the income of management fees and central air conditioning fees.

2. Develop commercial property planning and operation business.

The rise of commercial real estate is the inevitable product of urban economic prosperity, such as commercial pedestrian streets, shopping malls, shopping centers, commercial squares, large clubs and so on. The main feature of this kind of commercial property management is that it not only attaches importance to the early planning and investment attraction of commercial projects, but also attaches great importance to the sustainable development and operation management of commercial value in the later period. The traditional property management mode is bound by daily management such as cleaning, greening, maintenance and public security, which is far from meeting the requirements of the pre-planning and post-operation management of such commercial properties. Even the property companies that have developed in China for more than 20 years, few property companies can win this kind of business. At present, the bottlenecks of property management companies to carry out this business are: lack of high-level operating talents, high cost of introducing high-end talents, relatively closed commercial property market and insufficient experience accumulation. But on the other hand, the market gap also means market opportunities. If the property management company provides project planning services for developers in the early stage of commercial property development, it can not only show its own strength, but also participate in the operation and management of the project in the later stage to win market opportunities.

3, the establishment of property materials (tools, parts and equipment) distribution center.

Property materials (tools, parts, equipment) are as small as a screw and as large as a machine. Can be divided into the following categories: fire facilities/supplies, cleaning supplies,/parking safety equipment, signs, work clothes/shoes and hats/gloves/masks, office supplies/culture and education, walkie-talkies/electrical appliances, decorative materials, doorbells, visual doorbells/burglar alarms, etc. Whether it is a newly established property management company or a property management company that consumes a lot of property supplies every day, it is self-evident that it takes a lot of manpower, material resources and precious time to prepare all these supplies at least in several professional markets. Therefore, if there is such a distribution center, it can distribute the above-mentioned supplies centrally according to the requirements of customers, and provide them with a series of services such as property supplies distribution, installation and use guidance, which will be very popular. Property companies with professional backgrounds have the following advantages in establishing property supplies distribution centers:

1) Brand and professional advantages of property management companies.

2) Understand the needs of customers.

3) Have certain customer resources, such as the business contacts established by the marketing department with developers and peers.

4) Besides supplies, it can also provide technical guidance, consultation and other supporting services.

Fourth, personal outlook.

Through more than three months' work practice, I have mastered certain business skills and can make good use of them in my work. In order to do my job more attentively and practically, I hope the company leaders can give me a chance to become a regular employee, and I can hold up a sky!

Personal summary report of operation post 5 Since joining _ _ elite tribe in the middle of _ _ and integrating into this big group, I have done everything with my heart, made full use of the platform of elite tribe, improved my organization and coordination ability, and reviewed the courses, and gained a lot.

(1) Strengthen brand image and improve professional quality.

The biggest rule of the work of the direct selling department is that it is not standardized. Therefore, I have a correct understanding of my work and value, adhere to professionalism, honesty and dedication, earnestly learn the strengths of others, learn the brand culture of elite tribes from leaders and colleagues with an open mind, and improve my professional quality through continuous learning.

(2) Be strict with yourself.

Since I entered the big family of the company, I have been strict with myself, taking dullness and willingness to pay as my own criteria. In my work, I use systems and processes to regulate all my words and deeds, strictly abide by various rules and regulations, actively accept opinions from all sides, and actively maintain the good image of the company.

(3) Strengthen operational functions.

At work, I pay attention to team building and other work. In these few short months, I can actively cooperate with my colleagues to do a good job in shop and sales. I don't care about doing more or less, I just hope to finish the work successfully.

Through the training of leaders, the support of all aspects of work, and my own efforts, I have made some breakthroughs in my operation in recent months. In the elite tribal direct sales department, the achievements made in the past six months have been affirmed by the leaders. In the third quarter, I was appointed as the head of the management and operation group. These are inseparable from the strict requirements and training of company leaders, which will be a great opportunity and challenge for me. For the second half of the year, I list the following work plans and arrangements:

1. Organize working meetings and irregular morning and evening meetings of this group, convey the spirit of instructions from superiors, reflect the situation of employees and cabinet groups, and play a cohesive role;

2. Seriously assist the Director of Operations in his work, implement the daily work contents, and promptly correct any irregularities found;

3, understand the ideological status of this group of personnel, eliminate bad tendencies, report immediately, study and solve;

4. Strictly implement the workflow, work points and rules and regulations observed by the employees of the Group, and cultivate a high sense of responsibility and enthusiasm for work.

5. Be familiar with the working conditions of the employees in this group, analyze the problems that are easy to occur, and put forward the basic essentials to solve the problems;

6, irregular patrol each position, guide the work of this group of employees and supervise the completion;

7. Carry forward team spirit, corporate culture, keep in mind the company's purpose, and enhance the cohesion and centripetal force of employees;

8. Organize market research, reflect the problems existing in the store and the real needs of customers, and make regular summary reports; In the third quarter, the main channel investment was completed to attract investment for the empty shop of South Square; There are also reserves for some interested businesses to upgrade the company's brand next year.

9. Seriously study relevant knowledge, be able to consider every detail of complex essentials, and adopt different leadership and supervision methods for employees;

1 1. Organize and participate in the planning of promotional activities conducive to the sales and brand promotion of merchants;

12, presided over the group meeting, analyzed the current work situation, put forward work requirements and solutions, and defined work objectives;

13, solve problems according to rules, pay attention to personal cultivation, and establish a good image for employees;

14, the task of attracting investment, collecting fees and generating income in the distribution area, as well as various indicators, and pay attention to the completion of various indicators at any time;

(four) to complete other tasks assigned by the superior leaders;

The company leader asked me to be the team leader, which is not a symbol of power, but a responsibility. Therefore, this is a very rare educational process for me. Thanks to the concern of the leaders, I will study with an open mind, work hard and redouble my efforts. Although there are still many difficulties in practical work, I will always be strict with myself, always keep an enterprising spirit, be brave in innovation and keep pace with the times with a high sense of responsibility, challenge risks, face difficulties, be diligent and dedicated, and contribute my strength to the future of _ _.