Speech at the annual meeting of service industry

No pains, no gains. In 20 19, we got a bumper harvest with sweat, we got joy with our efforts, our efforts were rewarded, and our hopes were realized. During this period, we have a lot of work experience to sum up and a lot of labor achievements to cherish. We will turn over a new leaf. I have compiled the speech of the annual meeting of the service industry for you, hoping to help you!

I am very happy to be here with you to hold the first staff meeting of our stationery company in 20xx. On behalf of the company, the general manager's office and the administrative personnel department, I would like to extend a warm welcome to the new employees. It is your arrival that has injected new blood and added new strength into the article. I would like to express my heartfelt thanks and deep greetings to the return of the old employees. Because of you, the article will be more exciting.

Manager Du's speech just now was very specific. At the same time, he made detailed arrangements for the production work and made a statement on the future work.

Here, I also want to emphasize three points:

First, obey the law and reshape the image.

Our management will reach a new level in 20xx. Then, first improve the company system and March towards the realization of standardized management, because successful enterprises come from excellent management, and excellent management comes from excellent and perfect systems. With the continuous development of the company, it is undoubtedly the foundation of sustainable development to do a good job in company management. Secondly, we should strengthen training. At present, the comprehensive quality of personnel in all departments of the company generally needs to be improved, especially the managers, who have great responsibilities. They need to make training plans according to the actual situation in order to really help everyone. Thirdly, strengthen team suggestions, as the saying goes, "the difficulties in the world begin with ease, and the major events in the world begin with detail." As long as our team is more meticulous, more communicative and more responsible, I believe we will do better and better, and our salary will be higher and higher. Therefore, every employee must strictly abide by the company's rules and regulations and operating procedures, and must act in accordance with the factory's rules and regulations, and strive to establish a corporate image, such as the attendance system now introduced (expand the details and list the problems and requirements), while paying attention to safety and obeying the leadership and work arrangements.

Second, Qi Xin will work together and unite sincerely.

Up to today, our company has nearly 350 employees (managers and employees). Our employees come from all corners of the country, but we are United for a common goal (making money), for the growth of the article and for our own progress. Therefore, both managers and employees should be as closely United as brothers and sisters, and any difficulties in work and life should be timely. Hold your horses for a while and take a step back, because unity is strength. Only unity can ensure the smooth progress of all production work, but we must never allow the ugly phenomenon of cliques, intrigues and disobedience within us. At present, the company's conditions are limited, such as the adjustment of dormitory (why, the requirements and significance of adjustment). If there are any shortcomings, please be considerate and understand.

Third, be loyal to your duties and do your duty.

Our whole company is like a big machine, everyone is like a part of the machine, and everyone has his position and role. All managers are our backbone and our core strength. What is the role of a manager? In an emergency, we should see your figures; In the face of difficulties, see your figure; We should look at your data more before the main task. You should see in your daily work that you stand up at critical moments and stand up in the face of difficulties. This is my requirement for all managers in the company. All our staff should also carry forward the spirit of ownership and establish the view of "rejuvenating the factory and shaming me". You should do what you do, love what you do, study what you do and be good at what you do.

Clerk. Your efforts, the company see in the eye, in mind. The growth of the company is inseparable from everyone. With the development of the company, your treatment will also improve.

Dear friends of all employees, we will turn a new page in 20xx. Under the correct leadership of General Manager Liu, under the leadership of managers at all levels, and with the joint efforts of all staff, let's unite and work hard, forge ahead, fully accomplish all the goals and tasks in 20xx, and create the history and glory of stationery company again!

Thank you all.

Speech at the annual meeting of service industry Part II Hello, leaders and colleagues!

Today, I am very happy to celebrate the arrival of the New Year with you. First of all, on behalf of our administrative personnel department, I would like to extend my greetings and wishes to all my colleagues in the New Year. Secondly, I wish our company by going up one flight of stairs in the new year. I wish you good health, smooth work and all the best!

Time flies, time flies, and I have been in our company 1 for years before I know it. Counting this time, it's hard and busy but full and meaningful. It was the company that honed my will, gave me confidence and courage, and gave me room for growth. Personally, he not only changed me from a PC after-sale to a professional network manager, but also taught me to be a man and do things. 1 year, through unremitting efforts, some achievements have been made, but there are still many shortcomings. Looking back on the work in the past year, I will share the achievements of our department with you and hope to make progress with you.

From the beginning of the year to now, we have participated in the internal decoration of the company and the overall transformation of the server network office system. The updating of group telephone system, the adjustment of front door access control system, the establishment of network antivirus system, the development of single transmission of network download files, the application of network printer and network scanner system, the optimization of file server structure, and the solution of some previous technical problems.

No pains, no gains. In 20XX, we harvested a bumper harvest with sweat, gained joy with hard work, made efforts and realized hope. During this period, we have a lot of work experience to sum up and labor achievements to cherish. In the past 20XX years, as my first year in the company, I faced various pressures at work, but I didn't shrink back. Instead, I was able to closely unite with everyone, adhere to my ideals and beliefs, and with my strong perseverance and indomitable work style, with the support of the team, I completed the scheduled tasks in an orderly manner, which drew a perfect full stop for 20XX. This is a victory for me and our team. I am proud to be a member of this company! Here, I would like to extend my highest respect to all members of our company, especially the leaders who lead our company. They are under greater pressure than we are, and it is with their leadership that our company can move towards a better tomorrow.

Take a bow, and then I will definitely applaud you from the bottom of my heart.

The above is just my humble opinion. As a professional, I still have a lot to go, and I still have many inevitable shortcomings. Compared with the new environment and new problems when I first entered the company, I can still stand here today without your tolerance and selfless help. I want to learn from your tenacity and indomitable spirit in the face of difficulties. In the coming new year, I will strengthen self-management and self-discipline, strive to improve my technical level, and work together with everyone's leadership, help and encouragement to push our company to a new development height!

That's all I want to say. Finally, I wish all members of the company a happy new year again!

Three years have passed, and the year 20 1x has come in a blink of an eye. Looking back on the work of 20 1x, it is full of hardships and happiness. In the past year, under the correct leadership of the company, all the staff of our property department worked hard and innovated, further improving and improving the management and service quality of the property department, and achieved gratifying results: excellent property management was created. Formed a professional division of labor system combining service and management, which was praised and praised by superior leaders many times; Over the past year, we have carried out a series of work closely around strategic planning, brand building, internal management, information communication and service performance.

First, fully cooperate with the company's real estate development, and the brand of the community continues to improve.

This year, in order to cooperate with the company's property development, the company adjusted its development strategy, adhered to the concepts of "brand first, scale later" and "focusing on improving the quality of property services", concentrated superior resources, and provided supporting facilities for high-quality property management developed by the company. To this end, focus on the following aspects:

1, and implement effective operation according to the property management iso system.

At the beginning of its establishment, it has done a good job in quality planning, defined the company's quality objectives, requirements and goals to meet the needs of owners and users with the most appropriate service quality. In the first quarter, the company has been working hard according to the requirements of iso9000 and iso 14000. At the same time, it further showed the owners and users the image of the company's quality service in related aspects, and created the brand of Sunshine Mansion property.

2. Form a quality system centered on customer satisfaction.

Since we checked in, we have been taking "customer satisfaction, owner first" as the work center, further clarifying the customer-centered business service concept. In the future, we will continue to implement and improve service quality and improve service performance.

3. Establish the goal of zero defects in the property of Sunshine Building.

After the establishment of the department, after repeated discussions and discussions, it is believed that if you want to do something with characteristics, you must do the work with zero defects: service with zero defects; Zero defects in operation; Equipment zero failure; Four zero defects and zero hidden dangers. Obviously, the owner is not always right, but always the most important customer demand, and is fully prepared to meet the demand and actively prevent possible problems.

Second, personnel management.

Human resources are an important guarantee for the company's development. We adhere to the policy of territorial management. At the beginning of our presence, due to our special position, the quality of our personnel was very low. However, in order to improve the competitiveness of the company, our department has actively trained employees in various professional knowledge, which has made employees become "multi-functional" and achieved remarkable results. Staff training includes: corporate culture training, professional and technical training, etc. In particular, the management personnel are trained in the qualification examination of property managers, and the security team is trained in fire fighting knowledge and professional knowledge. Through training, the comprehensive quality of employees has been improved, their working attitude has been improved, their spirit of unity and cooperation has been stimulated, the service quality has been greatly improved, and a broad space has been provided for the development of the company.

Third, improve the rules and regulations and establish an internal management mechanism.

My property department has always regarded improving the level of property services, expanding the scope of services, gradually moving from internal services to external services, and striving for benefits from the market as the only way for future sustainable development. To achieve this goal, quality service is the fundamental foundation. Therefore, based on the principle of seeking truth from facts, we have established a series of post work quality standards, performance appraisal system, employee reward and punishment regulations, duty personnel work system, owner's return visit work system, complaint reception and handling system, attendance system, meeting system, document learning implementation system and performance appraisal inspection implementation system that meet the needs of market economy development and company development.

At the same time, in order to establish a perfect internal management mechanism, we have studied and inspected Nanjing, Huai 'an and other property companies by means of "going out and bringing in". On the basis of drawing lessons from advanced management experience and combining with our own actual situation, we clearly divided the functions, roles and work scope of each management position in each department, thus refining the work to everyone, promoting the enthusiasm, initiative and creativity of each position, and making managers at all levels constantly exercise in their work practice.

Fourth, safety.

1, under the strict selection and training of the company and our department, and with the cooperation of Qi Xin, a security guard, the safety precautions and site maintenance work of Siyang County Real Estate Conference, the opening of the first and second phases of Sunshine Mansion and the visit of government leaders were successfully completed. However, with the gradual deepening of work, my lack of experience and defects in safety are gradually exposed: the quality of personnel is too low and professional knowledge is insufficient. To this end, our department has carried out a major safety innovation this year, implementing the last elimination system, thus forming a competitive mechanism within the team. Secondly, we bought a brand-new security suit. The innovation of my work has raised the external image of my security guard to a new level, and achieved the external image and internal brand.

2, on-site security work always implement the company leadership policy of loose outside and tight inside. Due to the special time and environment of the site, our department strictly implements the visitor registration system and the vehicle entry and exit registration system, and refuses visitors to enter the construction site without permission, thus preventing the occurrence of safety accidents from the source. During the takeover of 1, our on-site security guards arrested 8 suspects of on-site theft, stopped many thefts and drove away more than 50 scavengers, which saved some losses for the company and the construction team.

3. In terms of self-management, the security guards of our company insist on meeting once a day and once a week for communication and review. At the same time, carry out professional knowledge training. Since its establishment, * * * has conducted more than 60 professional knowledge trainings, secondary fire protection knowledge learning and long-term military training. At the same time, strict safety assessment methods and workflow, as well as anonymous assessment system are implemented to reward outstanding players and punish poor performers.

4. In the aspect of night management, our security department strictly controls the floating personnel from outside, and conducts irregular patrols on the sales offices and construction sites to ensure the safety of the company's property in the management area.

5. Vehicle management: Due to the large number of vehicles in the early stage of construction, we standardized and controlled the visiting vehicles, guided them to park correctly in the designated area, and created a safe, quiet and elegant environment for the visit and parking of Sunshine Mansion.

Verb (abbreviation for verb) clean.

1, our cleaning department can basically complete the tasks assigned by the company, seriously abide by the rules and regulations of the company and departments, strictly implement the cleaning work procedures, and clean the sales hall, bathroom and corridor. Around the clock. Clean garbage bins, external glass, doors, etc. all day. Clean up the garbage in time and create a clean environment.

2. Our cleaning department implements strict assessment methods and supervises each other at the same time, that is, the security guard supervises the work of the cleaning staff, and the cleaning staff also supervises the working status of the security guard. In this way, the two sides can restrict and encourage each other. It has also achieved remarkable results.

Other aspects of intransitive verbs

1. Completed the preliminary property bidding work of Sunshine Mansion, established Huai 'an Huatian Property Management Company as the bid winner and management unit of my project, and signed a property service contract with it, which made the direction clear for the next work of my project.

2. Actively communicate and coordinate with the county housing management office, Zhongxing Town Property Management Office and other relevant superior leadership departments to maintain good business relations and lay the foundation for better property management in the next step.

We know that although we have made some achievements in this short year, we are also deeply aware of our shortcomings. The team is not professional enough and the service mode is single, which will be our fatal weakness and defect. However, we also know that this is the starting point of our struggle. In the new quarter, we will sum up experience, learn from and learn advanced property management methods, improve the professional level, improve the quality of property management, meet the requirements of owners and users, and realize the soaring property of Sunshine Mansion.