Is Vanke Property Complaint Platform Useful?

First, Vanke Property Complaint Telephone is useful.

Vanke property complaint telephone is useful.

1. If it is a minor problem in property management or the attitude of the property staff is not good, just ask the property manager. Strictly speaking, the property manager is the highest decision-maker of residential property and has great management autonomy.

2. Find the sub-district offices under the jurisdiction of the people's government of the jurisdiction, be responsible for the comprehensive management of policy implementation and cultural construction within the jurisdiction, and have the right to accept and assist in property complaints and consultation.

3. Looking for the housing management department, that is, the housing management bureau, is generally responsible for: policy changes in housing security, construction, system reform, market supervision, property management and housing management, and supervising the implementation. Whether the Housing Authority can manage it mainly depends on whether there is a direct administrative subordinate relationship between the Housing Authority and the property company. If it matters, then everything should be taken care of. If it doesn't matter, it mainly supervises the pricing standards and service contents of property companies.

4. find the industry Committee. The owners' committee, referred to as the industry committee, is composed of the owners' representatives in the property management area, and the members of the industry committee are elected. Therefore, to a large extent, it will take the interests of the owners as the starting point, reflect the wishes and requirements of the owners, and supervise the management and operation of the property management company. Acceptable complaints from owners.

Call the national unified service supervision hotline: 4009515151.

Headquarters address: No.63 Meilin Road, Futian District, Shenzhen, China.

As a leader in the property management industry in China, Vanke Property is committed to letting more users experience the beauty of property services, and provides life-cycle services around the preservation and appreciation of owners' properties. After 30 years of development, Vanke Property has always been committed to let more users experience the beauty of property services, and continues to lead the development of the industry with the innovative practice of "property+internet", diversified comprehensive services of "technology+humanities", and the intersection of localized experience and international vision.

Projects in other areas of Vanke have also been complained by owners because of quality problems. On June 9th this year, at 65438, some owners in Weibo questioned the Hangzhou Vanke Century Light Project, claiming that when the house was handed over for inspection, it was found that the doors and floors of the house were all made of paper.

In this regard, Vanke responded that "doors and floors are made of paper" has obvious misunderstandings; The indoor facade material mistaken for "cardboard" is actually "medium density fiberboard". Medium density fiberboard is a kind of artificial board, which is widely used in interior decoration and furniture industry at home and abroad, and its products meet the industry standards.

In addition to being defended by local owners, Vanke's construction site is also prone to accidents. According to the incomplete statistics of China Net Finance, in 2065438+2008, Vanke * * * had five safety accidents, and three accidents occurred continuously in two months at the end of the year.

Second, why is Vanke Property Good?

Because Vanke's service, brand and management are very good.

1, excellent service, leading brand

Inspired by Sony's after-sales service, Vanke Group took building high-quality property services as an important part of real estate development when it set up a professional Vanke property management team. In the early 1990s, the property management industry was still in its infancy, and the advanced service concept laid a solid foundation for the high starting point and brand building of Vanke Property.

2, service design, customer first

Vanke service takes customer satisfaction as the only value, and puts forward the service tenet of "serving you wholeheartedly" and the service concept of "constantly exceeding customers' rising expectations". According to the hardware matching of different projects and the differences of customer groups, Vanke Property has carefully designed the service model that best meets the needs of customers, skillfully combined limited resources with service design, and created a number of property service models over the years.

3, caring service, always "use my heart for your peace of mind, use my heart for your peace of mind." Through careful observation and practice, Vanke Property pays close attention to customers' core concerns before, during and after occupancy, and provides appropriate pre-design services to create a convenient, fast, comfortable and warm living environment for customers.

4. Lean management and security.

Ensuring residential safety is the basic functional requirement of property services for owners, and it is also the starting point of service satisfaction. Vanke's unique security service puts the early identification and prevention of risk points in the most important position.

3. What are the five prohibitions of Vanke Property?

The five prohibitions of Vanke Property are as follows:

1, fighting with customers or language conflict is prohibited.

2. It is strictly forbidden to ignore the customer's needs and violate the promise to customers.

3. It is forbidden to treat owners and non-owners differently.

4, it is strictly prohibited to use his position for personal gain.

5. It is forbidden to steal or disclose customers' privacy and information.

Extended data

Vanke Property Development Course

In 20 10, Vanke Property won the first place in the Top 20 10 China Property Service Enterprises.

20 1 1 won the first place in the "Top 100 Comprehensive Strength of National Property Service Enterprises" selected by China Property Management Institute.

In 20 13, it won the first place in the "Top 100 Comprehensive Strength of National Property Service Enterprises" selected by china property management institute.

20 14 Vanke property released the Swiss service system.

In 20 15, it won the first place in the "Top 100 Comprehensive Strength of National Property Service Enterprises" selected by china property management institute.

20 16 China Index Research Institute and China Property Management Institute merged to select Vanke Property, and won the first place in "Top 0 Property Service Enterprises in China 100".

20 17 China property brand value research results released, Vanke property won the first place in China property service professional operation leading brand enterprise on 20 17, and the first place in China property service quality leading brand on 20 17.

20 18, "Vanke Rental and Sales Center" was renamed as "Parkin Vanke Property Second-hand House Franchise Store".

In 20 18, Vanke Property officially launched the sub-brand of "Everything Business Enterprise".

1, fighting with customers or language conflict is prohibited.

2. It is strictly forbidden to ignore the customer's needs and violate the promise to customers.

3. It is forbidden to treat owners and non-owners differently.

4, it is strictly prohibited to use his position for personal gain.

5. It is forbidden to steal or disclose customers' privacy and information.

Vanke Property adheres to the service tenet of "serving you wholeheartedly", adheres to the quality policy of "sincere service, continuous improvement, standardized management and enterprising innovation", always takes customer demand as the guide, and strives to provide comprehensive and high-quality property services to customers while constantly innovating the property service model.

Extended data

Service Items

Including multi-storey residential areas, high-rise buildings, villas, office buildings, community businesses, government properties and other types. The business scope covers community pre-planning, order maintenance and cleaning services, landscaping design and maintenance, intensive management of facilities and equipment, intelligent design and construction of buildings, club management, real estate brokerage, home decoration, community resource management and many other fields.

In recent years, Vanke Property has launched a number of innovative services such as "culture, health, education and entertainment, home" on the basis of traditional property services such as "safety, environment, equipment and facilities management" in line with the core concept of "knowing life, understanding quality and gathering happiness". Deeply cultivate customer asset management, and provide differentiated services for customers with different needs through community supporting operations such as clubs, rental and sales centers, community canteens, elderly service centers and 4: 30 schools, so that residents can have a lasting sense of happiness due to community life.

Under the concept of "peace of mind, participation, trust and * * * life", Vanke Property will strive to build a happy platform in the future, where there are happy employees, neighbors who trust each other and like-minded partners. Vanke Property not only provides services, but also creates happiness. Vanke Property will realize the living dream of millions of people with sincere and innovative actions and build a happy home in the community.

Do not fight with customers or have language conflicts.

It is strictly forbidden to despise customer needs and violate the promise to customers.

It is forbidden to treat owners and non-owners differently.

It is strictly forbidden to seek personal gain by taking advantage of his position.

It is strictly forbidden to steal or disclose the privacy and information of customers.

Five prohibitions of Vanke Property:

1, fighting with customers or language conflict is prohibited.

2. It is strictly forbidden to ignore the customer's needs and violate the promise to customers.

3. It is forbidden to treat owners and non-owners differently.

4, it is strictly prohibited to use his position for personal gain.

5. It is forbidden to steal or disclose customers' privacy and information.

Vanke Property adheres to the service tenet of "serving you wholeheartedly", adheres to the quality policy of "sincere service, continuous improvement, standardized management and enterprising innovation", always takes customer demand as the guide, and strives to provide comprehensive and high-quality property services to customers while constantly innovating the property service model.

Extended data:

Service items:

1, including multi-storey residential quarters, high-rise buildings, villas, office buildings, community businesses, government properties and other types. The business scope covers community pre-planning, order maintenance and cleaning services, landscaping design and maintenance, intensive management of facilities and equipment, intelligent design and construction of buildings, club management, real estate brokerage, home decoration, community resource management and many other fields.

2. Vanke Property adheres to the service tenet of "serving you wholeheartedly", adheres to the quality policy of "sincere service, continuous improvement, standardized management and enterprising innovation", always takes customer demand as the guide, and strives to provide comprehensive and high-quality property services to customers while constantly innovating the property service model.

3. In recent years, Vanke Property has put forward a number of innovative services such as "culture, health, education and entertainment, home" on the basis of traditional property services such as "safety, environment, equipment and facilities management" with the core concept of "knowing life, understanding quality and gathering happiness".

Deeply cultivate customer asset management, and provide differentiated services for customers with different needs through community supporting operations such as clubs, rental and sales centers, community canteens, elderly service centers and 4: 30 schools, so that residents can have a lasting sense of happiness due to community life.

4. Under the concept of "peace of mind, participation, trust and * * * life", Vanke Property will strive to build a happy platform in the future, where there are happy employees, neighbors who trust each other and like-minded partners. Vanke Property not only provides services, but also creates happiness. Vanke Property will realize the living dream of millions of people with sincere and innovative actions and build a happy home in the community.