How to solve the problem of insufficient security guards in property management enterprises

At present, many property management companies in our province have excellent management teams and efficient operation mechanisms, and have improved their own quality standards and quality assurance systems by learning advanced management concepts and methods from abroad. Undoubtedly, their development is closely related to the growth of national economy and the improvement of people's living standards and quality. However, with the continuous expansion of the field of property management and the rapid expansion of management coverage, there is a contradiction between the internal management of property management enterprises and the market demand; For example, with the continuous expansion of property management enterprises in Guangdong Province, there have been problems such as the loss of security personnel and the difficulty in recruiting workers. These problems not only have a certain impact on the reputation of enterprises, but also restrict the healthy development of the property management industry to a great extent. The human resources departments of many enterprises put a lot of work energy on recruitment and training, which not only increases the cost of human resources, but also affects the building of service brands. This paper intends to talk about some opinions on how to solve the problem of insufficient security guards in property management enterprises. The development process of security team in property management enterprises from 1980s to early 1990s, when the security industry rose, security basically belonged to image personnel employed by star-rated hotels, hotels and other service industries. Security industry has become a favorite industry of contemporary young people in this period because of its good salary, high image selection conditions, good working environment and distinctive uniforms. Since then, with the changes of the times, the security industry has been imitated and extended by different enterprises, and security guards have appeared in hotels, guesthouses, property communities and even streets. Reasons for the lack of security in the talent market 1. In mainland China, including Guangdong Province, the overall profit of property management companies is low, which leads to the low salary of security personnel. Security guards who generally work in residential areas have relatively poor living conditions, simple and boring work and long working hours. The meager monthly salary is difficult to make other arrangements except personal living expenses. Young security personnel are faced with the pressure of life and the choice of other beautiful careers, which leads to poor stability of security personnel and an increase in turnover rate. Second, the nature of security guards' work is special, their work is dangerous, their age is limited by the industry, and their social welfare benefits are not guaranteed. Security guards generally think that they are eating a youthful meal, and they will be eliminated by the industry when they are old, so they will find another way out. Not only is no one willing to apply for security, but the security industry has simply become a springboard and temporary job for rural youth to work in cities, which is undoubtedly the reason for the continuous loss of security. Three, the security industry is constantly changing, influenced by the social atmosphere, and gradually lost its glorious image and sacred pride. At the same time, with the gradual expansion of the security team, due to the different needs of employers, different working environment and treatment, employers have lowered the conditions and treatment of security guards. Gradually, the security team is not guaranteed in personnel selection and training, so the quality of the security team is getting worse and worse. There are often reports of disputes and fights between security guards and owners of a certain community in the news. The current security profession is basically regarded as a despised profession, and the public's evaluation of security is often compared with low education, lack of professional knowledge and poor social experience. The pressure of public opinion has discouraged many people who want to be security guards. Four, some owners do not understand the work of security, look down on security, which is one of the reasons for the lack of security in property management companies. Some owners with low quality pay management fees themselves and become owners of community security. Community security is their servant mentality, and they don't respect the personality of community security. It will be very difficult for community security guards to meet such owners when performing their normal duties, and sometimes conflicts will inevitably arise. When there is a conflict and the owners suffer (because most of the security guards are young, some are even veterans, and when there is a physical conflict between the security guards and the owners of the community, they suffer a lot), public opinion is often unfavorable to the security guards of the community, and the property management company will deal with the security guards involved in order to avoid troubles. This makes many community security guards feel inferior and leave the community security industry. How to solve the problem of shortage of security guards and difficulty in recruiting workers 1? Optimize the internal management mechanism and human resource allocation. In some locations, such as parking lots, lobbies, monitoring centers, etc. The demand for security posts is selectively reduced. We used to hire security guards. In order to consider the shortage of security personnel, many enterprises have replaced these positions with customer service personnel. In this way, on the one hand, enterprises rationally allocate safety posts to reduce the demand for safety, on the other hand, they optimally allocate these posts with low safety factors. Second, improve the intelligent management system, strengthen safety technical measures, and reduce the work pressure of security personnel. Enterprises can consider perfecting the intelligent system, strengthening the advanced safety management system, fully embodying the professionalism of the security profession, so as to enhance the sense of love and dedication of security guards. At present, many You Guo buildings, new residential quarters and high-grade office buildings have basically put into use intelligent management systems, and even some old houses have raised funds to install intelligent management systems. Three, set up a full-time department within the enterprise, the implementation of professional management. That is to say, a separate safety management department is established within the enterprise, which is responsible for the recruitment, training, distribution, accommodation, assessment, regularization, promotion, sampling inspection and business guidance of the whole safety team, just like a "safety company" within the enterprise. Using this operation mode to carry out a series of work such as recruitment and training of enterprise security guards can strengthen the management of the security team. At present, many large property management enterprises in Guangdong Province (such as Donghua Property Management Company) have such a management model. Fourth, strengthen the standardized management of enterprises and create a cultural atmosphere of "the enterprise is my home" for the security team. In terms of how to retain the security team, we should consider more ways and make more efforts to ensure that security guards can work with peace of mind and their relatives at home can rest assured. The treatment of security guards should be handled according to rules and regulations, to the letter and clearly. Within the company, we should treat security guards like other employees, respect security guards, train customers on security etiquette and service awareness, and then establish the company image. At the same time, we should also establish the image and status of security guards through corporate image. In addition, it is also essential to care about the life and study of security guards, so that security guards can have a sense of belonging to the enterprise and a sense of pride in their professional image, change their gray feeling and self-pity for the industry, and then improve the cohesion of the security team. Fifth, property management enterprises should strengthen the interaction with community owners, let owners know about the work of security guards, let owners respect the hard work of security guards, change the prejudice against security guards in society, and attract people to join the ranks of security guards. In fact, the property management industry knows that the security team is the image window of property management enterprises and the basic security guarantee for residents to live and work in peace and contentment. In residential areas, safety is closely related to people's lives. The property management fee bill paid by the owner includes the cost of security service. They have the right to know what kind of security service they should get, especially "since they have paid the property management fee, they should be on alert at any time, that is, 24 hours, leaving no room for thieves, otherwise what is the point of 24-hour security?" "What are the specific responsibilities of the 24-hour security service?" . At present, how to reduce the loss of members of the security team, stabilize the security team and improve the overall quality of the team has become an inevitable topic for the modern property management industry to learn from each other and exchange successful experiences.