How to complain about poor property service?

The most effective way to complain about property:

(1) You can complain to the property management office of the local real estate administration, which is the competent department of the property industry;

(2) Do a good job before complaining. Try not to take the form of oral complaints, and try to submit them in writing;

(3) Before submitting, take a look at the property management agreement signed by you and the property management company. Where did the property management company fail to perform its duties, the evidence should be fully complete.

Property is directly related to our daily life, such as water and power failure, elevator failure without maintenance, garbage in trash can without cleaning, and so on. If the property service is not good, the owners can exercise their power through the owners' committee, even impeach and demand the replacement of the property company, or report to the relevant departments.

1. First of all, we should record the time, place and situation of breach of contract in a targeted manner, and keep the corresponding evidence. You can take photos, videos or write down each other's signatures.

2. Secondly, through negotiation, when the property fee should be paid, you should change from passive to active, take the initiative to negotiate with the property company, tell them what they have done wrong, and make a good record of the negotiation. Once the property company sues for default of property fees, the owner can argue that it is not malicious default.

3. Since the owners' committee has the right to terminate the property service contract, rather than individual owners, the owners should respond to the owners' committee in time. If the owners' committee has not been established, it should actively communicate with the local neighborhood offices and towns, and set up the owners' committee as soon as possible, so as to safeguard rights in the future.

How to judge the property quality of faster residential area? You can start from the following aspects:

1. If you want to buy a house in a residential area, you should know the qualifications of the residential property company, which residential areas you have managed, and the complaint rate of property services.

2. Whether the pricing of property fees is moderate, the properties developed by large real estate enterprises are managed by their own property companies. They are mature and have stable profit margins. In the field of residential real estate development, for the purpose of brand management, efficient service and reducing contradictions, owners may get better property services with lower property management fees.

The other is contractual relationship. The introduced third-party property companies, developers and owners are all in a contractual relationship, and profit from property service fees and community parking fees by serving the owners. It is impossible for such a property management company to subsidize property fees, and it needs to obtain certain profits from its operation. If the service quality is high, the charge will be more expensive.

3. Do professional facilities depend on professional companies? What facilities are there in the community in the future? The better the facilities, the more powerful and professional property management companies are needed. For example, weak current and strong current systems need professional technicians to maintain, and good property companies will choose carefully.

4. The underground garage is well equipped, and it is also important to have fire fighting facilities, drainage facilities and fire fighting linkage. In case of sudden fire or flood, the self-owned fire-fighting facilities and drainage facilities in the garage should be put into use in time, and can play a role in curbing other disasters to a certain extent.

5. Understand the services provided and pay attention to what services the property management company in the community will provide. General property management companies will provide three kinds of services: first, special services, such as indoor maintenance and newspaper delivery; The second is agency services, such as collecting water and electricity fees; Third, public services, such as cleaning, security, greening, housing maintenance and other services. You can also learn more about the standards of various services provided by property management companies. For example, is there security in the building? How many times is the corridor cleaned a day? Emergency maintenance, how long does the property company promise to arrive at the scene?

Legal basis:

Regulations of People's Republic of China (PRC) Municipality on Property Management

Article 48

The real estate administrative departments of the local people's governments at or above the county level shall promptly handle the complaints of owners, owners' committees, property users and property service enterprises in property management activities.