Scope of responsibilities of property customer service work

Property customer service is responsible for supervising the daily repair report and the progress of return visit, and keeping abreast of the customer's satisfaction with the repair report within the jurisdiction. The following is my carefully collected responsibility scope of property customer service. Let me share it with you and enjoy it.

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Responsibilities of property customer service 1

1. Receive visiting customers, record opinions and suggestions, and make reasonable disposal.

2. Responsible for daily communication with customers, including monthly visits, satisfaction surveys and customer activities. , understand the customer's opinions and suggestions and refute them in time.

3. Responsible for daily customer service, including settlement and decoration procedures, daily inspection, parking space rental services, signing of property contracts, and collection of related fees.

4, responsible for accepting customer complaints and service requirements, make records and report to the department manager in time; Follow up the results and communicate with customers until they are satisfied.

5. Responsible for sorting out departmental forms, inputting customer information, drafting and proofreading relevant notices or tips;

6. Complete other tasks assigned by department leaders.

Property customer service responsibilities 2

1. Go to work early every working day, and be responsible for checking the gfd and arrival of the personnel on duty in this department. If there are vacancies, arrange them reasonably in time to ensure the normal operation of the service.

2. Responsible for supervising the daily work of customer service, and supervising the service personnel to maintain a good service image and use standardized service terms. In order to provide services for residents in accordance with the service standards and service requirements set by the company.

3. Responsible for consulting the work log of the previous working day, focusing on unfinished services, and urging customer service personnel to follow up and solve them when necessary.

4. Responsible for reviewing every diary of customer service personnel, guiding and following up on matters that customer service can't handle, especially major complaints, and reporting the information to superiors after collecting and sorting.

5. Be responsible for arranging the check-in and rental procedures for customers (including repossession, application for parking space, registration of customer information, application for customer directory, application for telecommunications, etc.). ).

6. Be responsible for establishing the owner's information management ledger, and regularly arrange to collect and sort out the owner's relevant information (to ensure the integrity and effectiveness of the archived records).

7. Standardize the management of customer data, files and service files in strict accordance with company system documents.

8. Be responsible for the statistics of household services, check the quality of service completion, register paid services, and track the charges.

9. Responsible for organizing communication with relevant units, actively collecting and sorting out customers' opinions, accepting complaints from owners, conducting customer satisfaction surveys regularly, seriously solving customers' reasonable requirements, putting forward adoption opinions and reporting them to the service center manager. Improve owner satisfaction.

10. Be responsible for the daily training of customer service personnel, formulate training plans, and implement them after being approved by the service center manager.

1 1. Participate in and supervise the collection of various fees, and coordinate and solve the problems encountered in the collection.

12. According to the company's assessment standards and requirements, do a good job in the performance assessment of subordinates fairly and fairly, and form an assessment report.

13. Responsible for organizing and planning various cultural activities and publicity work in the community to enrich the cultural life of the community.

14. Assist the service center manager to handle the project management affairs, and do a good job of uploading and distributing between the manager and employees to ensure smooth management.

15. Be responsible for accurately understanding and earnestly carrying out other tasks required by leaders.

Property customer service responsibilities 3

1, responsible for the owner's reception, incoming calls for repair and complaint registration;

2. Responsible for handing over the house, going through the decoration formalities and returning the decoration deposit;

3. Collection of property fees, new parking spaces and renewal service fees;

4. Management of warehouses and vacant houses;

5. Be familiar with attendance, data, contract ledger, owner information, fees, property software use and other related work contents and the basic situation of commercial and residential facilities and equipment in the park. Manage the cleaning department and canteen;

6. Participate in yoga practice, study, sports, labor, plant care and other activities organized by the company;

7, complete other work assigned by the leadership.

Property customer service responsibilities 4

1. Update customer data, customer parking spaces and other information in time;

2. Accept and handle the complaints of the owner and report to the superior in time;

3. Assist in collecting management fees and floor inspection;

4. Complete other tasks assigned by superior leaders in time.

Property customer service responsibilities 5

1, responsible for the issuance of property management fee notice and the collection of fees;

2, responsible for the collection and management of user files within the jurisdiction;

3, record the owner's maintenance, responsible for contact with the owner/user, etc.

4, responsible for the owner's letters, visits, complaints and other processing work, timely reply, tracking and inspection work;

5. Supervise and manage facilities and other activities within the jurisdiction;

6. Implement the company's rules and regulations.

Property customer service responsibilities 6

1. Civil service: provide administrative services for members who have settled in the maker space, such as telephone answering, typing and copying, sending and receiving faxes, visiting reception, express delivery, daily rent collection, invoicing, environmental maintenance, etc.

2. Sales work: according to the needs of entrepreneurs, help them match suitable products and services and facilitate transactions (products include: office, company registration, financial bookkeeping, tax filing, etc.). );

3. Sales work: promote the company's business through online posting, publish the company's vacant office information on professional websites such as 58 Tongcheng, Jiji.com and SouFun.com, and follow up the intention to reach cooperation with customers;

4. Other auxiliary work: cooperate with the collection of relevant industrial and commercial finance and taxation materials submitted by members and temporary work arranged by superiors.

Property customer service responsibilities 7

1, responsible for the normal operation of the daily work of the customer service department and ensuring the effective work of the department;

2. Be fully responsible for the collection, payment and collection of property fees;

3. Deal with the owners' demands in time, so that the owners' problems can be solved as soon as possible, establish a good relationship with the owners, and constantly enhance the owners' recognition of the property company;

4. Grasp and analyze the owner's trends in time, establish the owner's information files, and do a good job in collecting service opinions and soliciting, counting, analyzing and replying the service satisfaction rate;

5. Daily inspection and improvement of property service quality.

6. Complete other tasks assigned by superior leaders.

Terms related to the scope of responsibilities of property customer service:

★ Main responsibilities of property customer service

★ What are the specific job responsibilities of property customer service?

★ Seven responsibilities of property customer service.

★ Responsibilities of Property Customer Service

★ Responsibilities of Property Customer Service

★ Responsibilities of customer service of property management company

★ Briefly describe the job responsibilities of property customer service.

★ Responsibilities of the Property Customer Service Specialist

★ Job responsibilities of property customer service personnel

★ Job Description of Property Customer Service

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