Shopping mall cleaning standards and management system are urgent, urgent, urgent, urgent! ! ! ! !

Shopping mall cleaning management system

Nowadays, there are more and more large shopping malls, and people's requirements for shopping environment are getting higher and higher. Cleaning is one of the important links in the management of shopping malls. The sanitary condition of shopping malls directly affects the shopping environment and social and economic benefits of shopping malls.

Section 1 Daily cleaning items

1, sweeping, mopping, mopping, patrolling and cleaning;

2. Clean and wipe the trash can;

3. Glass windows, wooden partitions, aluminum-plastic columns and fire doors;

4. Wipe the corner, window corner and counter corner;

5. Wipe the wall decoration, window sills, signs, exhibition boards, handrails and railings;

6. Wipe other furnishings in the mall;

7. Collection and removal of merchants' boxes and garbage;

8. Matters needing attention

(1) The operation arrangement should be flexibly mastered according to the actual situation. When there are few customers, mop the floor quickly; When customers are crowded, clean the corner.

(2) Shopping malls have a large passenger flow, so it is necessary to pay great attention to tools such as brooms and dust pushers not to touch customers and not to affect customers' shopping.

Don't offend customers.

Section 2 Responsibilities of Cleaning Work

(A) Department responsibilities

1, responsible for cleaning, cleaning and tidying all public areas of the mall.

2. According to the arrangement of the company, assist the merchants in cleaning.

3. Responsible for the cleaning and maintenance of all bathrooms in the mall.

4. Assist in the management and maintenance of greening plants in shopping malls.

5. Regularly clean the exterior wall decoration and advertising pictures of the shopping mall.

6, regular cleaning channel glass walls and doors.

7. Assist in maintaining all kinds of public facilities in the mall, find potential safety hazards in the mall, and report the problems in time.

8, abide by the management system of the mall, and carry out training and assessment work.

9. Complete other tasks assigned by superiors.

(II) Responsibilities of the cleaning supervisor

1, accept the leadership of the property manager, and undertake the responsibility of inspecting and guiding the cleaning department to clean and manage public areas.

2. Make the monthly cleaning management work plan, and be responsible for the implementation of personnel deployment, and reasonably arrange the staff's scheduling and tasks.

3. Patrol the shopping malls under its jurisdiction every day, check the sanitary quality, check the sanitary facilities in public areas, and register them on the cleaning checklist. If problems are found, inform employees to clean up or apply for maintenance.

4, do a good job in the organization and training of employees, constantly improve the overall level of employees, and strengthen the daily work assessment of cleaning staff.

5, familiar with and master the use of various sanitation facilities and supplies, improve their professional level.

6. Strengthen employee safety education, learn cleaning equipment and knowledge, and eliminate potential accidents.

7. Do a good job in the unity and cooperation of cleaning group personnel and complete other tasks assigned by superiors.

8. Do a good job in the archives management of the property department, the collection and management of items in the cleaning group and other comprehensive things.

9, consciously abide by the rules and regulations of the department, and urge employees to abide by, care about employees' thoughts and lives, and help employees solve problems encountered in their work.

10, put forward reasonable suggestions on the company's management and system, and promote the company's institutionalized management.

(3) cleaning monitor job responsibilities

1, be responsible for the cleaning supervisor, accept the business guidance of the cleaning supervisor, and assist the supervisor in managing the department.

2. Assist the supervisor to make the weekly work plan and coordinate the working relationship between colleagues.

3, in the daily cleaning work, urge employees to pay attention to safety, eliminate hidden dangers of accidents, and take good care of public property. Help and guide cleaning staff to use cleaning tools correctly and operate according to regulations to prevent cleaning items from being damaged.

4, master the use of various sanitary facilities and cleaning supplies, improve their business level.

5. Be responsible for training and improving employees' quality, work attitude and business technology.

6, regularly check the cleaning equipment for damage, if there is any damage, timely repair, and make maintenance records.

7. Submit the items found by employees in public areas to the supervisor on the same day, and fill in the lost items registration form.

8. Do not regularly check the ground cleaning work every day, and strictly follow the hygiene inspection items and standards. When problems are found, employees are ordered to rectify in time and report to the supervisor on their own initiative.

9. Cooperate and coordinate the work in various regions, improve the unity among employees, and complete other tasks assigned by superiors.

(4) Job responsibilities of cleaning staff

1, strictly abide by various rules and regulations, implement standardized operation, improve work efficiency and adhere to polite language.

2, according to the workflow to complete the cleaning task in charge of the area, to achieve health quality standards. Pay attention to saving raw materials and reducing costs.

3, safeguard the interests of the company, do not misappropriate, privately divide cleaning supplies and appliances. When cleaning up the garbage, if you find something forgotten by customers, you should give it to the monitor or supervisor in time.

4, manage the environmental sanitation facilities in this area and the correct use of cleaning equipment, appliances, found that the problem timely report to the foreman.

5. Give full play to work initiative, obey work arrangements, do a good job in the unity of department employees, actively participate in training, and improve business ability.

6. Implement the company's cleaning patrol system and clean up the garbage and sundries in the area in time.

7. Complete other tasks assigned by superiors.

The third quarter tool management workflow

1, use

Standardize the tool management of cleaning group to ensure that the tools are complete and the performance is in good condition.

2. Scope of application

Applicable to the tool management of the cleaning group of the property department.

3. Responsibility

3. 1 The cleaning supervisor is responsible for checking the implementation of tool management and auditing the purchase of tools.

3.2 The cleaning foreman is specifically responsible for tool management.

3.3 The cleaning foreman is responsible for collecting and returning tools.

4. Procedural points

4. 1 formulation of annual purchasing plan for cleaning tools/equipment

4. 1. 1 Before 65438+February every year 15, the cleaning supervisor shall organize the cleaning personnel to formulate the annual purchasing plan for cleaning tools/equipment for the next year and submit it to the property manager for approval.

4. 1.2 The annual procurement plan for cleaning tools/equipment shall include the following contents:

A) Names, models, specifications, quantities and brands of required tools, consumables and equipment;

B) estimated costs;

C) time of purchase;

D) use;

4.2 Tools of the cleaning group are divided into three categories: tools, consumables and equipment. Team tools/consumables must be collected from the warehouse keeper after the foreman fills in the application form and is approved by the supervisor. Tools, consumables and equipment used by the team should be collected and kept by the foreman. The foreman records all the tools collected and put back to the warehouse by each cleaning staff every day in the Registration Form for Receiving and Sending Cleaning Tools.

4.3 Management of labor protection articles

4.3. 1 When the cleaner officially takes up his post, the foreman will fill in the receiving list on his behalf, and after being approved by the supervisor, he will go to the warehouse to receive labor insurance supplies. The foreman shall uniformly distribute the received items to the cleaning staff and register them in the Registration Form for Receiving Cleaning and Labor Protection Articles.

4.3.2 Matters needing attention in the use of personal labor insurance articles;

A) Regular cleaning;

B) Personal labor protection articles shall be collected once every quarter;

C) If it is lost or damaged before the collection time, the cleaning personnel shall be responsible for filling it up;

4.4 Tool management

4.4. 1 Cleaning tools belong to the company's property and are strictly prohibited for private use.

4.4.2 If the cleaning tools are lost or artificially damaged, the employees shall immediately supplement the cleaning tools with the same specifications and quality; If it is damaged due to normal use, it can be replaced by a new one at the warehouse keeper with the approval of the cleaning supervisor.

4.4.3 The cleaning supervisor will inspect the tools of each cleaning staff on 23rd of each month, and order them to make up the lost or artificially damaged tools immediately.

4.5 Public tool management of cleaning staff

4.5. 1 Borrowing tools are borrowed by the supervisor or foreman; The foreman must register the borrowed tools in the Registration Form for Borrowing Cleaning Tools.

4.5.2 Matters needing attention in using public tools:

A) Precautions for using portable (small) public tools shall comply with Article 4.4.2;

B) Large public tools should be maintained once a month;

-Add lubricating oil to all rotating parts;

—— Adjust the belt and replace the seriously worn belt;

—— Check and adjust the carbon brush. If the wear exceeds 1/2 of the newly installed carbon brush, replace it;

-Check the starting capacitor, and replace it if it is deformed, expanded or cracked;

-Check or repair the connector;

-Adjust the mechanical clearance to a reasonable position;

—— Clean the appearance and apply antirust oil when necessary;

-Tighten all fastening bolts.

4.5.3 Public tools belong to the company's property, and private use is strictly prohibited.

4.5.4 If the public tools are lost or artificially damaged, the borrower shall be responsible for the compensation according to the price. If public tools are damaged in normal use, small parts (less than 100 yuan) can be replaced with new ones after being confirmed by the cleaning supervisor and approved by the property manager. For public tools whose price exceeds 100 yuan, the cleaning supervisor must first fill in the registration form of scrapped tools, which will be reviewed by the property manager and submitted to the company for approval.

4.5.5 The property manager shall check the public tools on 25th of each month and order the cleaning supervisor to make up the missing or man-made damage as soon as possible.

4.5.6 The replaced public tools shall be counted by the supervisor every six months, and registered in the Scrap Tools Registration Form, which shall be submitted to the company for approval after being audited by the property manager. After approval, the foreman is responsible for scrapping.

4.7 The foreman shall make an inventory of the tools kept by him on 23rd of each month and register them in the Registration Form of Cleaning Tools Inventory. It is suggested that the cleaning supervisor buy tools that need to be supplemented as soon as possible.

4.8 Before 25th of each month, the cleaning supervisor shall fill in the tool purchase requisition according to the foreman's suggestion and the annual purchasing plan of tools/equipment of the cleaning group and report it to the company. For tools not listed in the plan, the cleaning supervisor should add them to the plan as soon as possible and report them to the company for approval.

Step 5 record

5. 1 Registration Form for Receiving and Sending Cleaning Tools

5.2 Registration Form for Cleaning and Labor Protection Articles

5.3 Registration Form for Receiving Cleaning Tools

5.4 Registration Form for Borrowing Cleaning Tools

5.5 "Goods Application Form"

5.6 Registration Form for Scrapped Tools

5.7 Annual Procurement Schedule of Tools/Equipment of Cleaning Group

5.8 "Registration Form for Receiving Cleaning Supplies"

Registration Form for Collecting Cleaning Tools and Materials

The fourth section clean area work requirements and content

(1) Office cleaning

1, cleaning steps

1. 1, take the tools to the office door; Knock on the door three times with your finger, with an interval of 2-3 seconds. If there is a response, say, "I am a cleaner. Can you come in and clean it for you? " ; Answer: "yes", you can enter the cleaning, otherwise you can't enter; If no one answers, you can open the door with the key and clean it.

1.2, clean the cup.

1.3, garbage collection, ashtray.

1.4. Wipe tables, chairs, bookcases, window sills, coffee tables, computers, printers, copiers, murals, water dispensers and other furniture. Tidy up the files on the table, wipe the table with a wet cloth and dry it with a dry rag.

1.5, waxing sofa leather chair furniture.

1.6, clean the window glass and scrape the window railing.

1.7, carpet vacuuming and mopping. Clean the floor, put all kinds of things in their proper places and put them in order.

1.8. This floor is waxed regularly.

1.9. Spray an appropriate amount of air freshener.

1. 10, office disinfection should be carried out twice a month.

1. 1 1, check whether all kinds of lamps are damaged, and report the engineering maintenance immediately.

1. 12. Check whether there is anything that needs cleaning, and report it to the supervisor immediately if it is necessary.

1. 13. When you leave, turn off all the lights and lock the office door.

2, related tools and cleaning agents

2. 1 Tools: bucket, dust pusher, rag, feather duster;

2.2 Cleaners: glass cleaner, universal cleaner, electrostatic cleaner, furniture wax;

3. Precautions:

1. Clean appearance, full of energy and proper behavior.

Don't rummage through all the articles, documents and office supplies in the office. Handle them carefully. Do not move files. If there are newspapers and other articles, they should be sorted out.

You can't always wipe the table and doors and windows with the same towel.

4. Don't throw away recording paper.

5. Wipe computer equipment with a dry towel.

6. Do a good job of handover, and hand over some unfinished work and explain the reasons.

(2) Peripheral cleaning

1, cleaning steps

1. 1 The surrounding area of the shopping mall is the first impression given to the guests, so it is very important to keep the surrounding area clean and tidy.

1.2 In principle, the main entrance square, driveway, flower bed, ditch, plants, flowers and ground shall be kept and guaranteed free of cigarette butts, paper scraps, phlegm, water, sand, garbage and fallen leaves.

1.3 When cleaning, patrol more and clean more to ensure that the surrounding area of the shopping mall meets the requirements.

1.4 Clean the garbage room inside and outside, pay attention to saving water, electricity and detergent, collect garbage outside the shopping mall, and pay attention to the cleanliness of the overall environment.

1.5 adhere to the system of succession, and clean up the tools and put them back before coming off work.

2. Related tools

2. 1 Tools: broom, high-pressure water gun;

(3) lobby cleaning

1, cleaning steps

1. 1 Arrive at work and push the dust on the ground once. Pay attention to push the dust on the ground in a straight line when pushing the dust, and don't leave the ground halfway.

1.2 Extrapolation times depend on pollution degree and passenger flow.

1.3 clean corners, edges, column bottoms, escalator steps, handrails, and floors. Keep them clean, free of sundries and oil stains. At the same time, always check whether there are sundries and rubbish in sightseeing elevators and ashtrays, and keep them clean at any time.

1.4 Dust removal of escalator handrails and steps.

1.5 clean the ashtrays in the lobby rest area and everywhere; Wipe the sputum stains with waste paper.

1.6 The sanitation in the area must be thoroughly cleaned before coming off work.

1.7 All tools must be cleaned after cleaning, and dirty rags and tools should be taken back to the cleaner's warehouse.

2, related tools and cleaning agents

2. 1 Tools: dust pusher, glass scraper, wool head, rag and bucket;

2.2 Cleaning agents: glass cleaning agents, stone care agents, electrostatic precipitators and universal cleaning agents;

(4) Toilet cleaning

1, cleaning steps

1. 1 Clean the ceiling first (such as plastering with air outlet and downlight), and then clean the toilet and urinal. Be sure to disinfect them with detergent, especially those with yellow spots, water rust and dead corners.

1.2 Then dust-proof the polished brick wall (wood veneer) and partition board, especially the foot surface and the lower polished brick. Clean, no floating ash.

1.3 clean the washbasin, especially the sanitation around the washbasin piston, and then clean the mirror, glass and stainless steel faucet. Keep mirrors, countertops, waterless marks and handprints clean.

1.4 clean the bathroom door, and finally clean the floor, mop the floor and spray a little air cleaner.

1.5 In principle, the "top-down" and "inside-out" procedures are clean. The hygienic standard should be "no water, no hair and no sundries".

1.6 Finally, check whether there is anything like a rag left in a conspicuous place. If there is, take it away immediately.

2, related tools and cleaning agents

2. 1 Tools: broom, mop, rag and brush;

2.2 Cleaners: universal cleaner, glass cleaner and toilet cleaner;

(After the carpet is dried1.3.9; Loosening with a vertical loosing machine.

2. Procedures for cleaning carpets

2. 1 Tools: carpet extractor, bucket, high-pressure watering can, floor washer, hair dryer and a little rag.

2.2 Cleaners: carpet detergent, defoamer, low-foam carpet cleaner and chewing gum cleaner.

2.3 Operating procedures:

2.3. 1 First, loosen and clean the carpet once.

2.3.2 Put the low-foam carpet cleaner into a high-pressure watering can for pre-spraying.

2.3.3 Carry out local carpet dehumidification.

2.3.4 Put clean water into the water tank and defoamer into the sewage tank.

2.3.5 Plug in the power supply and start the power switch of the extractor.

2.3.6 Press the spray button and rinse repeatedly.

2.3.7 Scrub the corners of the carpet with a scrubber.

2.3.8 Blow dry with a hair dryer.

2.3.9 After cleaning, carefully clean the machine; Blend into the original place.

2.3. After the10 carpet is dried, the whole carpet is napped with a vertical napping machine.

(3) crystal plane processing operation program

1. Tools: crystal face processor, hair dryer, steel wire pad, rag, patch panel;

2. Cleaning agents: K2 and K3.

3. Operating procedures

3. 1 Insert the power plugs of the hair dryer and crystal processor into the patch panel.

3.2 Place the steel wire pad in the middle of the pedestal of the crystal face processor.

3.3 The operation method is similar to that of the sweeper.

3.4 When doing it for the first time, spray K2 on the ground first (shake it well before using K2).

3.5 Continue rubbing the ground with the crystal face processor to make the ground very hot until K2 is dry and bright.

3.6 Spray K3 on the ground again and continue (step e).

3.7 Spray K2 on the ground again and continue with step e).

3.8 After finishing, the marble should be as bright as a mirror.

3.9 Finally, wipe the stains on the corners of the ground with a rag.

3. 10 Clean the machines and tools and put them back.

(4) Cleaning procedures for sofa, bed back and dining chair

1. Tools: hand brush, electronic foam box, throat, hair dryer, a little rag.

2. Cleaning agents: carpet detergents, degreasing agents and dry foam carpet cleaning agents.

3, operating procedures:

1. 1, local decontamination first.

1.2. Put the detergent into the electronic foaming box in proportion.

1.3, start the power switch of the electronic foaming box, and scrub it with a hand brush after the foam comes out.

1.4, no stains or spots after cleaning.

1.5, and finally put it into a hair dryer to dry.

1.6. After the work, clean the machines and tools.

Section 6 Cleaning Operation Skills

(A) the best way to maintain the sightseeing ladder

1, the stainless steel in the box can be cleaned with stainless steel cleaner, and the glass can be cleaned with glass cleaner, which requires smoothness, brightness, no fingerprints and no stains.

2. Clean the dust at the corner of the elevator track with a vacuum cleaner.

3. Wipe the dust on the ground and track with a damp cloth.

4, the ground waxing, polishing or crystal surface treatment, polishing brightness should be high. Crystal surface treatment is the best way to maintain the ground (this work needs night shift personnel to do).

5, when necessary, with the consent of the department head or department manager, stop the elevator for maintenance work.

6, the above work as far as possible in the case of no guests take the elevator operation.

(2) The method of removing leather shoes.

1. At present, we usually use universal cleaner to remove it. Use carpet detergent that cannot be removed. The solvent contained can remove the most stubborn stains (such as Japanese candy, sheep fat oil, oil stains, shoe prints). Contains volatile dyes, avoid contact with eyes, skin and clothes. Therefore, be careful with your skin when using the cleaner, and wear gloves to operate.

2. If there is a large leather shoe print, you can put on gloves and spray a small amount of detergent on the leather shoe print, then try to wipe it with a scouring pad and dry it with a dry rag.

3. If it is only a small area of leather shoes, spray detergent and brush with an old toothbrush or apply toothpaste, then brush with an old toothbrush and wipe it with a rag.

(3) Timely water changing methods and precautions.

1. Prepare 2 buckets (1 clean time), 1 dirty time, 1 small shovel and a rag.

Put the stolen goods back in time and pour them into the bucket.

3. Clean the metal ashtray.

4. Pour in clean timely seeds.

5. Spread the timely son on the ashtray with a small shovel.

6. Wipe the dust left on the vertical ashtray (pay attention to keep the ground clean).

Precautions:

When two vertical ashtrays are put together, the timely quantity must be kept parallel and high.

The independent vertical ashtray is absolutely kept flat at the right time.

C, the height is two-thirds of the depth of the metal ashtray.

D, and then unified to the garbage room with cleaner (universal cleaner) cleaning; Blow dry and put away for later use.

(4) Removal method of double-sided adhesive tape

1, double-sided tape on glass. Gently shovel off the double-sided adhesive tape with a blade, then spray it here with glass cleaner, wipe it clean with a spatula, and then wipe it off with a rag. If you still can't clean it, clean it with chewing gum cleaner, then repeat the above steps and lift it gently with your hands.

2. Stick the double-sided adhesive tape on the board as far as possible, remove it with dry ice chewing gum detergent after cooling, and then remove it.

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