202 1 5 selected annual work summaries of administrative front desk

Time ends in a hurry, and work ends in a hurry. We have really experienced a lot in our work this year. Let's make a work summary for ourselves! The following are five articles selected from the annual work summary of the 20021executive front desk. Welcome to read and share for your reference.

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Annual work summary of administrative front desk 1

In a blink of an eye, it has reached the end of 20 years. As the receptionist of the company, under the care and guidance of the leaders of all departments of the company, with the support and help of my colleagues, I have diligently and practically completed my job and successfully completed all the tasks assigned by the leaders. I have improved myself in all aspects, but there are still many shortcomings. I need to continue to study and accumulate work experience in the future, and use my knowledge to make up for my shortcomings. This year's research and work are summarized as follows:

First, conscientiously complete their own work and tasks assigned by the leaders.

Strengthen health management, create a clean and tidy work, improve the environmental sanitation of the company's office buildings and dormitories, supervise and inspect the public hygiene of cleaning staff every day, and make inspection records, daily inspection records, weekly inspection records and monthly inspection summary tables in time. Strengthen the safety inspection of electricity, water, doors and windows, check the safety of electricity, water, doors and windows of office buildings and dormitories every day, and make timely rectification when problems are found. And make records.

Make preparations for the reception of the meeting, make preparations before the meeting, and prepare corporate publicity materials, fruit candy tea, etc. for the guests. Make sure the meeting goes smoothly. With the establishment and maintenance of dormitory equipment and facilities, the company has continuously increased its comprehensive services for employees, and the dormitory has established drying racks, laundry rooms and automatic water heaters. In 20__ years, xx pieces of dormitory equipment and facilities were repaired, and the equipment engineering department cooperated with our department in time to facilitate the normal use of employees.

Accommodation and room reception for new employees in the dormitory * * * I have been dealing with xx new employees in the dormitory for 20 years, creating a good living and rest environment for them. I keep learning, groping and summarizing my own experience in file collection, sorting and filing, constantly improving methods and taking concrete measures to complete the company's material filing work.

Second, perform your duties wholeheartedly and be a supporting role wholeheartedly.

As the leader's deputy, in the usual work, complete the work assigned by the leader with good quality and quantity, without bargaining; Take a positive attitude towards your work, work hard to finish it, and do not be offside, not in place, and not dereliction of duty. In the work coordination with other colleagues in the office, we should treat each other sincerely, help each other and learn from each other.

Third, self-evaluation.

While finishing my work seriously, I also have many shortcomings, such as insufficient work planning and poor communication. I will try my best to overcome them.

Iv. working ideas for next year

Continue to do a good job, create a good working and rest environment for employees, and manage by going up one flight of stairs. Make all kinds of preparations before the reception. If there is an opportunity, you want to take more training courses to further improve your theoretical knowledge, strengthen your work and make your management more organized.

Summary of annual work of administrative front desk II

Unconsciously, a year has passed quietly. I have learned a lot and gained a lot since I joined the company in 20__. When I first joined the company, I was very unfamiliar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work content and the functions of various departments in the company in a short time, which made me make progress in my work and benefited a lot. In the past year, although there is no vigorous achievement, it has been tested and honed for a period of time. Now I would like to briefly report my work since I entered the company to all leaders and colleagues:

First, the daily work of the front desk

1. Be responsible for answering the front desk service hotline and transferring telephone calls, do a good job in telephone consultation, carefully record important matters and convey them to relevant personnel, without omission or delay;

2. Be responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service specifications and maintain good manners;

3. Be responsible for the sanitation and cleaning of the reception room and leadership office of the company, placing tables and chairs and keeping them clean and tidy;

4. Open the door for colleagues in the morning. Ensure the timely supply of drinking water for employees; The collection and storage of newspapers and magazines and the collection and distribution of letters;

Second, the administrative work

The administrative work is tedious, from copying, scanning, faxing, ordering food, sending express mail, printing business cards, subscribing newspapers and magazines, keeping documents, contacting cleaning company to clean carpets, making a list of office supplies to be purchased, checking and forwarding emails, coordinating the environmental maintenance of office facilities, assisting the sales department in printing, sorting and binding bids, temporarily keeping and counting inventory items, and recording and sorting meeting minutes. As big as expense settlement, room reservation and air ticket booking, the completion of each task is a test of responsibility and working ability. How to simplify the complex, ensure foolproof and get the highest efficiency at the lowest cost is not only the requirement of modern enterprises for business personnel, but also applicable to administrative personnel.

Third, personnel management.

1. When I first arrived at the company, I was responsible for the company's attendance statistics. In the process of implementation, I adapt to the company's policy arrangement as soon as possible, make attendance statistics as truly as possible, make attendance statistics at the beginning of each month according to statistical data, and submit them to the finance department for payroll in time;

2. Personnel related information. In order to facilitate personnel work and standardize the situation of management personnel, the department has formulated relevant personnel forms according to the needs of work and under the guidance of superiors, and the format is unified with xx, including application registration form, employee resume form, vehicle approval form, leave application form, non-punching registration form, etc. , but also strengthen the communication and contact between departments.

3. Filing personnel files and updating the communication materials of brother companies and related units in time are very important for improving the business efficiency of the company, so it is necessary to update the address book in time and upload it to the group mailbox for the reference of company leaders and clerks. In addition, in the management of employee files, we should use cardboard and electronic versions for backup, strictly review all employee files, fill in all incomplete information and update the latest information in time. The employee file is a resource pool to know the basic information of employees in time, and it is also an important link to establish the talent pool of employees. It includes three parts: employee handwritten files, including on-the-job employee files, resigned employee files and candidate files. The establishment and effective management of archives is conducive to the company's timely understanding of on-the-job employees and personnel flow, and the establishment of the company's talent pool.

4. Do a good job in employee birthday statistics, remind leaders to prepare birthday gifts for everyone in time, and create a harmonious and warm environment for everyone, which is also a part of our company's corporate culture infrastructure;

5. Organize team activities every month. Organized dinners in xx and xx successively, sang songs in xx, and celebrated employees' birthdays, which achieved good results, strengthened communication among colleagues and enlivened the company atmosphere.

6. Assist department leaders in drafting administrative documents, holiday notices and warm notices. The new year means new opportunities and challenges for us.

Summary of annual work of administrative front desk 3

Time flies, and unconsciously ushered in a new year. In the next 20 years, with the care and help of company leaders and colleagues, I successfully completed the corresponding work. Now I will make a summary of my work in 20 years.

First of all, reception at the front desk.

20 _ _-1October-1October, as a receptionist, the receptionist was the first person to show the company's image. At work, I work in strict accordance with the requirements of the company, treat every visiting customer warmly, and point it to the relevant office, which provides convenience for leaders and customers. In the past year, * * * has received about xx users.

Second, the reception of the meeting

1. Receiving external meetings

Participated in the reception of xx provincial finance meeting, operation and maintenance department work meeting, manpower monitoring training meeting, xx provincial business department work meeting and business analysis meeting held by xx Branch and Protoss Branch. In this kind of foreign conference, I arrange the venue in strict accordance with the high standards required by the conference, actively coordinate hotel-related matters, and provide good service during the conference. In this process, I learned more about treating people, serving food and giving gifts, and accumulated a lot.

2. Internal meeting management

Arrange meeting rooms reasonably according to the needs of various departments, avoid meeting conflicts, and pay attention to relevant registration, sanitary maintenance of meeting rooms, and after-care inspection of public goods. To provide better service to our staff. In the past year, * * * arranged more than 500 internal meetings.

3. Video conference management

When holding a headquarters or provincial video conference, according to the notification requirements, turn on the video system on time half an hour in advance to ensure that the conference is connected on time, and there is no meeting delay this year; When meeting with counties and districts, make an appointment in advance and call all terminals to ensure that all counties and districts can attend the meeting normally.

Three. Expense reimbursement and contract entry

In this regard, in strict accordance with the company's requirements, the reimbursement form will be received on Monday, signed by the leader on Tuesday, and then entered into the erp system to do a good job of registration. Over the past year, more than xx reimbursement forms have been entered. More than 20 contracts were signed.

Fourth, comprehensive affairs work.

20__ _ _ 10, transferred to the office due to the change of department personnel, engaged in public security inquiries, signing foreign documents, trade unions, office supplies, canteen management and other work. Later, he took over the work of information editing, meeting minutes, the window of China Unicom and the management of administrative library.

By the end of X, * * * had received about 300 public security inquiries with a warm attitude and handled them in strict accordance with company regulations. Send and receive about 90 foreign documents, so as to upload and distribute them in time without delay. 20 pieces of materials were submitted, and 2 issues were compiled.

Do a good job in the registration and storage of small fixed assets such as notebooks and desktops, contact maintenance outlets in time to maintain computers, strengthen communication with them, and ask for spare machines for us to avoid delaying normal work.

Verb (short for verb) Other jobs

While completing my job, I will conscientiously complete the random work assigned by the leaders, actively participate in various activities organized by the company, and assist leading colleagues in preparing for the first staff sports meeting; Won the first place in xx honesty speech activity; Xx Integrity Speech Competition won the third prize, and is currently actively preparing for the program summary, selection and performance of the 20__ year cultural performance.

Sixth, shortcomings in the work.

Lack of initiative in work, less communication with leaders, insufficient consideration and meticulous consideration. Lack of writing skills, failure to grasp the highlights of the company's information in time in the information submission link, resulting in low quantity and quality of information, affecting the company's information ranking in the province.

Seven, 20__ year work plan

1. Strengthen self-study, combine with the reality of comprehensive department, consider details, closely follow the intention of leaders, coordinate internal and external relations, and solve problems for leaders;

2. Actively learn from other units, hotels and other conference reception experience, improve the reception level and enhance the company's image;

3. Do a good job in trade union work, carry out meaningful activities, strengthen communication and exchange, and continue to carry out the "Trade Union send warm" activity;

4. Strengthen canteen management, conduct market research, increase cost control, and create a warm, comfortable and low-cost dining environment.

The year of 20__ is coming, and it is full of challenges and opportunities. In the new year, I will sum up my experience, overcome my shortcomings, strengthen my study and do my bit for the company's development and growth.

Summary of annual work of administrative front desk 4

Over the past year, under the guidance of the Office Affairs Administration, under the specific leadership of Director X of the reception center, around the work center, we earnestly performed our service responsibilities and creatively carried out reception work, which won unanimous praise from most guests, colleagues and leaders and successfully completed all tasks assigned by the leaders. At the same time, individuals have also made some achievements in different aspects, mainly in the following aspects:

I. Raising awareness

As a service work, the essence of hotel industry is to provide guests with high-quality and comfortable dining and rest environment. Reception at the front desk is the first step of work, and it also represents the first impression of the hotel. The front desk service personnel must be highly aware of the importance of work, always keep in mind the service tenet of "guests first, service first" and "completely satisfying guests", always smile and receive guests from all directions seriously and humbly. Only by constantly improving the understanding of the importance of the front desk work can we do the front desk work well, and only by focusing on our own work and paying attention to every service link can we ensure the orderly and healthy development of all the work.

Second, work hard.

Over the past year, I have been diligent and practical in my work, strictly in accordance with the provisions and requirements of the front desk work, earnestly performing the duties of front desk service and actively carrying out various tasks. During work, I am on duty on time and never leave early, which ensures the normal business order of the reception center. Treat guests with courtesy, enthusiasm, friendly smile, patiently answer and accept questions and suggestions, actively coordinate and solve with relevant units in time, and properly handle complaints from large and small guests, which has been well received by the majority of guests. In the interaction with colleagues, I can unite and help each other, be friendly and harmonious, and properly handle various problems in my personal life.

Third, strengthen study.

At the same time of solid work, I insist on learning various cultural knowledge, mainly in hotel management, law, accounting and other aspects of a systematic and in-depth study. A person's learning ability can determine how far to go. Only by constantly learning from all aspects can we improve our work initiative and innovation and adapt to the ever-changing and developing hotel industry.

Of course, while summing up my achievements, I also have some shortcomings, such as my overall awareness and initiative, which need to be improved in the next step.

In short, with the care and help of leaders and colleagues, I have made some achievements in the past 20 years. However, in the face of new situations and problems, I still need to stand at a new starting point, meet new difficulties and challenges, make persistent efforts, continue to earnestly perform my duties, constantly improve my professional level, and creatively carry out my work to contribute my own light and enthusiasm to the all-round development of the reception center.

Summary of annual work of administrative front desk 5

In retrospect, as the receptionist of the company, with the care and guidance of the leaders of various departments and the support and help of my colleagues, I successfully completed my job and the tasks assigned by the leaders. I have improved in all aspects, but there are still some shortcomings. I need to continue to study and accumulate work experience in the future, and make up for my shortcomings through my own efforts. The work of this work is summarized as follows:

I. Daily reception work at the front desk

1, guest reception, polite introduction in time after asking for identity, call the relevant departments as soon as possible after properly receiving the guests who have not made an appointment in advance, and the reception is smiling, patient and meticulous, and warm;

2. Be responsible for answering and transferring the telephone at the front desk, carefully answer every call, be familiar with the extension numbers of various departments, carefully record and convey important matters to relevant personnel, so as not to miss or delay;

3. Be able to update the company's address book in time to facilitate the work communication between various departments of the company;

4, the front desk hygiene work, the front desk is the starting point to show the company's image and service, to create a good front desk environment, not only pay attention to their own image, but also maintain good environmental hygiene, so that visitors have a pleasing feeling.

Two. Administrative and other temporary work

1, learned the company's rules and regulations; Familiar with the efficacy of various products of the company, laying the foundation for telephone promotion;

2. Assist the administration to call and urge people who join Maca associations and societies to submit materials, and make an electronic list after collecting materials;

3. Sign for the express mail, hand it over in time, and properly keep the items that are not at the front desk;

4. Conduct telephone promotion and report the list of interested or intended customers to the sales department every week. By the end of February, there were 13 interested customers. In this month's work experience at the front desk, although all the work has been done seriously, sometimes there are shortcomings, lack of care, and sometimes lack of ability to solve problems. 15 I will constantly improve my image, make a good work plan for the new year, and improve my work quality, efficiency and sense of responsibility. The new plan is as follows:

(1) Strive to improve the service quality, handle affairs quickly, with high efficiency and without making mistakes. Have a good service attitude, accumulate experience in receiving guests and leave a good impression on them. When answering the phone, you should also constantly improve your language skills; Clever question and answer guests. Strive to satisfy every customer.

(2) Strengthen the study of etiquette knowledge. For example, in my spare time, I seriously study etiquette knowledge and public relations. Understand the common etiquette knowledge that people must abide by, including sitting posture, standing posture, tone of voice, eyes, makeup, clothing collocation, answering customer questions, etc.

(3) Strengthen communication with all departments of the company. Understand the development of the company and the work content of each department. With these knowledge reserves, on the one hand, you can answer customers' questions in time and accurately, and transfer calls accurately. On the other hand, I can briefly answer customers' questions within my power, and at the same time I can seize the appropriate opportunity to promote the company.

I hope that in the new year, through my own study, I will strive to improve my work level, adapt to the needs of work under the new situation, change my working methods in the process of continuous learning, and strive to do better work in the future. At the same time, do a good job in logistics services, so that leaders and colleagues can avoid worries. Finally, I would like to thank the leader for offering me this job and giving me the opportunity to improve and make progress together. Thank you for your warm help and careful care for my work in this 1 month. Although I still have many shortcomings in experience and ability, I believe that diligence can make up for it. As long as we have more understanding and communication with each other and make unremitting efforts, I believe Jin Nuo will have a better tomorrow!

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