Is the property or the elevator company responsible for the elevator accident?

For the compensation of elevator accidents, the property management unit of residential or commercial buildings is often listed as the first claim object. If the cause of all elevator accidents can be found out, the relevant units or individuals will generally be held accountable according to the investigation results. If the cause of the accident cannot be ascertained, elevator users and property management companies will generally bear the main responsibility for the accident.

Elevator management units are Quality Supervision Bureau and Safety Supervision Bureau. Whether elevator falling (slipping) is a safety accident caused by inadequate maintenance or a normal mechanical failure range must be confirmed by the Quality Supervision Bureau or the Safety Supervision Bureau.

I. Quality accidents under normal daily use 1. Accidents during the warranty period

Developers developers' real estate projects, the elevators they bought, after installation and acceptance, have a quality warranty period.

During the warranty period, the elevator supplier shall be responsible for personal injury and heavy property losses caused by quality accidents in daily normal use.

2. Accidents outside the warranty period

For elevators outside the warranty period, as they belong to special equipment, the property service company signed a maintenance service contract with the elevator maintenance unit, which is responsible for maintenance.

For general small-scale maintenance, the smaller costs are generally collected by the property company in the property service fee charged.

If the maintenance cost reaches the standard of using maintenance funds, it shall be reported to the competent department for review according to the process and paid with maintenance funds.

Second, man-made damage to quality accidents If someone intentionally damages the elevator, as long as there is conclusive evidence, the actor shall bear the responsibility for personal injury and heavy property losses.

Three. Accidents caused by the maintenance unit's failure to comply with the maintenance requirements If the maintenance unit fails to provide daily elevator maintenance services as agreed in the maintenance contract, the quality accidents caused thereby shall be strictly borne by the maintenance unit.

This requires the cooperation of the property service company and bears the burden of proof.