How to complain about poor property service?

Property management should implement an open, fair and just competition mechanism in the market economy; The problems encountered in property management are very complicated and involve a wide range, and the whole property management process is always inseparable from laws and regulations. First, how to complain about poor property management 1, and find the property manager. If it is a minor problem of property management, or the attitude of the property staff is not good, just ask the property manager. Strictly speaking, the property manager is the highest decision-maker of residential property and has great management autonomy. 2. Find a street office. Sub-district offices are under the jurisdiction of the people's government of the jurisdiction, responsible for the comprehensive management of the implementation of policies and cultural construction in the jurisdiction, and have the right to accept and assist in property complaints and consultation. 3. Find the housing management department. The housing management department, namely the Housing Management Bureau, is generally responsible for: housing security, construction, system reform, market supervision, property management and housing management policy changes and supervision and implementation. Whether the Housing Authority can manage it mainly depends on whether there is a direct administrative subordinate relationship between the Housing Authority and the property company. If it matters, then everything should be taken care of. If it doesn't matter, it mainly supervises the pricing standards and service contents of property companies. 4. find the industry Committee. The owners' committee, referred to as the industry committee, is composed of the owners' representatives in the property management area, and the members of the industry committee are elected. Therefore, to a large extent, it will take the interests of the owners as the starting point, reflect the wishes and requirements of the owners, and supervise the management and operation of the property management company. Acceptable complaints from owners. 5. Developers. The general practice in China is that after the development of residential areas, developers choose companies that have business relations with them or property companies established by developers themselves for management. Such property companies often have to bear too much pressure on the quality of repairs for developers, so finding such properties can generally solve the corresponding housing quality and repair problems. Developers are also obliged to accept such complaints. 6. Complaint institution. Third-party property complaint mediation agencies such as "loyal servants" are the product of the rapid development of the Internet era. Owners can find this complaint platform to complain. The advantage is that complaints will be followed up quickly, and owners do not need to waste time and energy to deal with the property. Second, what are the scope of property management? 1. House maintenance management, which is the main aspect of real estate management. Maintenance and management of the house and its equipment, ensure that the house and its equipment are applicable under normal circumstances, and will not be damaged due to unreasonable facilities and improper use, and keep the house and its equipment in good condition. Through the repair of houses, equipment and facilities, the service life of houses, equipment and facilities will be extended and natural elimination will be reduced. Give full play to the utility of houses and equipment and safeguard the legitimate rights and interests of property owners and users. 2. Greening management. Formulate and implement the regulations on greening management in residential areas to provide a warm and elegant living environment for property owners and users. 3. Health management. Provide high-quality sanitary environment areas for owners and users, and meet the housing needs of owners and users. 4. Public security management. Including the safety management of buildings and their equipment and facilities, the personal safety and property safety management of property owners and users, the formulation and implementation of safety measures such as fire prevention and theft prevention. 5. Vehicle traffic management. Management of main passages, parking spaces and facilities in residential areas. 6. Management of public municipal facilities. Entrusted to manage municipal facilities such as water supply, power supply, gas supply, heating, posts and telecommunications. , including collecting and paying related fees. 7. Management of illegal buildings. Cooperate with the competent department of illegal construction to report, supervise and manage illegal construction. 8. Various life services. Carry out routine services such as public corridors, roads outside buildings, public toilets, and garbage removal; Open up night parking lots, farmers' markets, tourism services, flower and seedling sales and other business services. Provide convenience for owners and users, increase income and make up for the shortage of management funds. If the property is good, it can solve the problem for the owner in time, but if the property is inaction, it will not solve the problems encountered by the owner at first, and then it will get angry. We can try the above methods to protect the immediate interests of the owners.

Legal objectivity:

property management regulations

Article 48

The real estate administrative departments of the local people's governments at or above the county level shall promptly handle the complaints of owners, owners' committees, property users and property service enterprises in property management activities.