202 1 5 summaries of real estate consultancy work

1.202 1 Work Summary of Real Estate Consultant

Time flies, time flies, and it is almost the end of the year in a blink of an eye. I suddenly turned around and have been in the company for half a year. In the past six months, I have made tangible and intangible growth and progress through unremitting study and efforts. Today is approaching the end of the year, thinking about the past and looking forward to the future. In order to better carry out the tasks of my new job, clarify my new goals and clear my mind, I have made an all-round analysis of my work in the past six months, so that I can better understand myself, motivate myself and improve myself, so as to better and better complete the sales work entrusted by the company in the future!

First, the feeling and review at work.

Since I joined the company with passion and dreams in April, I have been growing with the company. With the company moving south to North Station and Conghua to Zhongshan, the company also moved from Renfeng Building to Chuangzhan Center. From the previous three project departments to the present five project departments, the team has been growing, the team strength and combat effectiveness have been continuously enhanced, and the company scale has been continuously expanded. It can be said that it was a very extraordinary year.

This year is also the most extraordinary year in the history of China real estate market. It is the policy year of real estate. Policies are getting tighter and tighter, and various means are emerging one after another. It has experienced the most severe year. Facing the continuous intervention of national policies, it has brought great influence to our real estate consulting work and constantly challenged our survival limit. Our living space is getting smaller and smaller, and colleagues around us are forced to leave because of the suppression of policies. I think the more difficult the market environment is, the more so.

Because I firmly believe that everything will come out after the storm, I can't help but express regret for their departure. There are some excellent colleagues among them. I don't know what they are thinking about entering the company. How can they stand such a toss? I firmly believe that adversity can give us valuable opportunities to hone, and only those who can stand the test can be regarded as truly strong. Since ancient times, most great men have struggled from adversity with indomitable spirit and indomitable will. In view of this, I sincerely thank the company for giving me this opportunity to work and exercise. I am honored to be a member of the company.

At the same time, we also thank the company for not abandoning us in adversity. After all, I haven't made any achievements for a long time. Thank you again for your cultivation, help, encouragement and support!

I have been a layman who knows nothing about real estate since I joined the company, and now I am a professional investment and real estate consultant. I have gained a lot in the past six months, and I also have some views on the company's development nature, real estate market, working mode and strategic policy. As a real estate first-line property consultant and director of property consultant, I am well aware of my great responsibility.

Because I represent the window of the company, my words and deeds represent the image of the company. I should not only do my job well, but also bring my own sales team, which urges me to improve my quality and strengthen my professional knowledge and skills. Only by setting an example can I convince the public. We should also maintain a good attitude at ordinary times, which is the most basic quality that a property consultant should have. Especially on the pie list, when I meet people and things of all colors, I can control my emotions and face them calmly with a stable attitude.

Second, the good aspects of work.

1, positive and progressive in thinking, loving the sales industry, especially the real estate sales industry, because only by doing one line and loving one line can you be proficient and refined, and you can always maintain a positive attitude, stand on your own feet and work with peace of mind!

2. Optimistic and confident at work, hard-working, conscientious and pragmatic, obedient to management and arrangement, strong adaptability, team spirit, strong sense of responsibility and self-consciousness, and able to consciously complete the work at hand! And can abide by the company's rules and regulations!

3, mentality can correct your attitude, after all, sales is also a service industry, the so-called "first-class real estate consultants sell not products but services" can usually maintain a positive attitude, as well as a good sense of service, can brake and adjust their emotions!

4. Be friendly with colleagues in life, treat others sincerely and be good at helping others!

Third, there are shortcomings in the work.

1. I'm not good at self-summary, self-reflection, self-examination, analyzing the root of the problem, and finding out the reason why the customer didn't close the deal and didn't have sales performance for several months. Of course, this includes external and internal factors, external reflection of the real estate market depression, internal reflection of individuals. I think personal factors are the main factors!

2. Sometimes, the mentality is not correct enough, you can't correct your course in time, your will is not firm, and your self-control ability is poor. I always think this is because the market environment takes it for granted, I work harder than others!

3. There is no clear goal and detailed work plan in the work. As a property consultant, if there is no goal, it will lead to laissez-faire sales work, no sense of urgency and pressure, resulting in low work efficiency and unreasonable working hours.

4. Claiming to be "quality-oriented and light-weight" when issuing a bill leads to fewer customers, and not following up in time when making an appointment at ordinary times leads to fewer commissions, thus affecting the transaction!

5. Usually, the communication with customers is not deep enough, so it is impossible to clearly convey the knowledge of the project and the selling points of the real estate to customers, to meet the needs of customers in time, and to find out customers' views on the advantages and disadvantages of the project in time.

6. I didn't consult my leaders and colleagues in time for the problems in my usual work!

7. The ability to talk with customers needs to be improved and enhanced, and it is forced to be indecisive!

Fourth, the improvement and help needed in the next step.

1, improve the work plan and personal goals, and strictly implement and execute them!

2. Communicate with customers, learn new knowledge and master new methods!

3. Pay equal attention to quality and quantity, make an appointment to follow up and classify customers!

4. Read real estate-related books and other related sales knowledge during normal work breaks to improve your quality!

5. Problems found in daily work should be reflected in time and solved effectively in time!

6. Think positively, keep positive self-motivated, and enter the next step with a good mental outlook and a positive attitude!

7. Learn the knowledge of team building, fully mobilize the enthusiasm, creativity, self-motivation and enterprise of team members, build an ace sales team, and constantly strengthen and enhance their own capabilities!

8. I hope the company will strengthen relevant professional training, so that our comprehensive ability and quality can be comprehensively improved!

9. I hope I can keep the good aspects in my work and overcome and improve my shortcomings if I don't work next time! The above is a summary of my work since I joined the company. For the shortcomings, please criticize and correct me so as to make better growth and progress!

2.202 1 summary of real estate consultancy work

Time flies, the old year is about to pass, and the new year is coming. Since the establishment of the project team at 5438+00 in early June this year, with the support and help of the company's leaders and colleagues, I have been strict with myself and basically completed my work according to the company's requirements. Driven by the continuous reform of enterprises, I realized that in order not to be eliminated, we must constantly learn, update our concepts and improve our own quality and professional and technical level to meet the needs of the new situation. Now, I will summarize my personal work in the past year as follows:

First, the working ideas

Actively implement a series of important instructions from the company leaders on the company's development, be loyal to the company, be loyal to shareholders, be honest and trustworthy, love their posts and work hard, unite and forge ahead, further change their concepts, reform and innovate, strengthen their core competitiveness and carry out diversified operations in the face of increasingly fierce competition in the real estate market. Through hard work and struggle, the company will keep developing.

Strengthen study in an all-round way and strive to improve professional quality. As a consultant to promote home ownership, I shoulder the important responsibilities and missions entrusted by my superiors and colleagues. The company's sales plan and publicity plan need me to formulate and implement. So I attach great importance to the study of real estate sales theory and the cultivation of management ability. Pay attention to guiding work with scientific methods, standardize your words and deeds, establish a strong sense of responsibility and dedication, and constantly improve your business and management capabilities.

Second, the daily work in the development company

I have been working in the development department of the company since I joined the company at the beginning of the year. With the help of company leaders, leaders in charge, colleagues and colleagues, I have a clear understanding of the company's rules, regulations and processes, and also learned a lot of new knowledge from department leaders and other colleagues, and my working ability has been greatly improved.

During my one-month stay in the company, I was mainly responsible for the storage, receiving and dispatching registration and word processing of the relevant documents of the development company, and participated in the demolition work of the commercial and residential area of Li Peizhuang and the joint review of the drawings of the commercial and residential area. With the correct guidance of the leaders of all departments of the company and the close cooperation of colleagues in all departments, I was able to complete all the work assigned by the leaders on time and with high quality, and at the same time actively conducted market research on the surrounding real estate, laying the foundation for the company's work of selling houses and ensuring the smooth progress of various publicity and promotion activities of the company.

At the end of May, houses in commercial and residential areas began to be sold. During this period, I mainly did the following work:

1, make monthly sales plan according to the spirit of the company's monthly meeting.

2. Plan the publicity work in the community, make a publicity plan and report it to the leaders for approval before implementation.

3. Handle the house sales contract, be responsible for the document processing of the development company, and send and receive the registration and custody materials.

4. Participate in the demolition work and contract management.

5. Conduct social surveys, receive customers and keep in touch with them.

I have learned a lot through working and studying in the company during this period. Because the company's promoters have the following ideas,

First of all, in the work of sales propagandists, salespeople must abide by the sales process and control the whole sales process.

1, sales control table. Can visually display the sales progress of all real estate projects, and cooperate with the system sales promotion strategy to keep confidential, and must not disclose it to customers;

2. Registration of incoming calls and visitors. Fill in the customer information form. Whether the transaction is completed or not, fill in the customer information form immediately after receiving a group of customers. Fill in the key is the customer's contact information and personal information. Customer's requirements for products, the reason for the transaction or not. According to the possibility of the customer's transaction, it is divided into: A, very promising B, promising C, average D and hopeless, so as to focus on following up the inquiry in the future.

3. Sales registration. Manage and register sales, including subscription information, subscription contract, property right information and payment information.

4. Exchange and check-out management. Reasons, reasons, handling methods and results of change and check-out during sales.

5. Urge the payment of arrears. Handle payment reminder during sales.

6. Transaction customer data management. Register the detailed information of the customers who have completed the transaction, so that the company's marketing personnel can master the first-hand information and analyze the customers, so as to maximize the service to customers.

7. change households. If you need to change the number of households, fill in the apartment type, area and total price after changing the number of households in the column of ordered houses, and indicate which household to change and withdraw the original order; If there is any change in the compensation amount and signing fee, the number of households after the change will be the main one; Other contents are the same as the original order.

8. Return the account. If there is a cancellation, the reasons for cancellation should be analyzed to determine whether it is possible to cancel the account. After it is reported to the site management personnel or the superior supervisor for confirmation, the withdrawal procedures shall be handled, the relevant funds shall be settled, the invalid contract shall be recovered and kept for the record, and both parties shall sign to confirm the transfer of funds. If the dispute cannot be settled, it can be submitted to an arbitration institution for mediation or a people's court for adjudication.

9. Increase publicity by: 1), media, newspapers and television. 2), outdoor media outdoor billboards (location: Zhuang main road, the main tourists are employees of iron and steel companies, employees of China and Canada, employees of Yinlong, township businessmen and people working in urban areas), networks, taxis, buses, bus stops (spray painting advertisements can be made on their bodies, or Zhang advertisements can be pasted in prominent positions in the cars, and small posters can be advertised by stop signs), with the main content of opening. 3) Print media.

Fourth, shortcomings in the work.

First, selling a house is a new position for me. I feel that I can't do a lot of work at the same time, and my work efficiency needs to be further improved.

Second, some work is not meticulous enough, and some work is not well coordinated.

Third, my professional knowledge and theoretical level are very limited, so I can't finish my work well.

In the future work, I am determined to seriously improve my business and work level and make my due contribution to the company's economic development. I think I should try my best: strengthen my study and broaden my knowledge; Study hard on real estate professional knowledge, real estate professional knowledge and related legal knowledge. Strengthen the understanding of the context and trend of real estate development, and strengthen the understanding and learning of the surrounding environment and the development of the same industry. Abide by the company's internal rules and regulations, safeguard the company's interests, actively create higher value for the company, and strive to achieve greater work results.

3.202 1 summary of real estate consultant's work

20xx has passed, 20xx has started, and the year is approaching. In this opportunity, 20xx is a promising year for Ningxia, the property market, xx Real Estate Development Co., Ltd. and me. I know that personal development is inseparable from the development of the company, and doing every job well is inseparable from love. Therefore, in this promising new year, I will fully serve the company. Love your post, work hard, be strict with yourself, study hard and keep learning. Face customers with mission-like enthusiasm, face my career with a serious and rigorous attitude, create feelings for customers and create profits for the company.

I have joined XX Company for more than four years. Since joining XX company, I have a certain understanding of the sales process from a little knowledge to now. In fact, it takes a lot of effort and time, and of course, the help of colleagues is indispensable. Contact with the real estate consultant's work, only to know that there is not much to learn, but there are many things to learn, and sales knowledge is always an invincible abyss. Because of this, I enjoy it and like this job more and more. I've heard that salespeople often do whatever it takes to compete for performance and commission. Fortunately, we have a mature and harmonious sales team, and the competition among colleagues is more helpful. Every disagreement can always be eliminated in communication, and every problem is often solved by brainstorming. It is because of such a group of colleagues that I can improve myself quickly in the sales department. As the saying goes, those who are near Mexico are black, and those who are near Zhu Zhechi are black. Because of the strong corporate atmosphere and team spirit like xx, it gave me the nutrients I needed to grow up.

In the next 20xx years, I * * * sold about 90 houses with a total amount of about 20xx million. Up to now, the payment has reached about190,000, and I won the monthly sales champion for six consecutive times. Basically completed the sales tasks assigned by the company. At the same time, in daily work and sales, I give full play to the advantages of being good at thinking. Through observation, study and experience induction of my colleagues, I have summed up many new sales skills and customer maintenance methods, and revised and improved them through practice in the follow-up work. Facts have proved that knowledge and creativity are always endless. And how to carry out our housing sales work? I think the establishment of honesty is the most fundamental. We should treat the company with a "home" attitude and provide sincere services to customers and owners. Once there is dishonest behavior of employees, the company will inevitably face losses, intangible is the damage of reputation, tangible is the loss of property, which directly affects the company's profits. Therefore, we should establish an honest attitude, be loyal to the company, customers, duties and performance.

In daily work, besides honest attitude, we should also summarize practical methods to deal with sales work. I want to do the following:

1. Don't be artificial, treat each other sincerely, and customers can see if they are sincere. If you gain the trust of your customers, they will listen to you, otherwise everything you say will be counterproductive.

2. Understand the needs of customers, understand the needs of customers at the first time, and make targeted explanations.

3. Be sure to recommend houses and know all the houses, including their advantages and disadvantages. Give a reasonable explanation to all customers' problems.

4. Maintain customer relationship. Every customer has a different contact person. As long as they are guaranteed to love this project, they will pass on their love.

5. Identify yourself. We don't sell houses, we are consultants, and we use our expertise to help customers. More professional knowledge with customers and neutral evaluation of other properties can increase customers' trust.

6. A good team needs united and cooperative colleagues. Of course, no matter how good the method is, it must be completed by strong execution. This is also where I personally need to strengthen. I think as a property consultant of xx real estate, we should not only be proficient in selling houses, but also know some knowledge around us, so as to better serve our customers and make them feel that xx real estate has advantages over other real estates in terms of quality, residential environment and property quality.

Finally, I am very grateful to the leaders for giving me exercise opportunities and to my colleagues for their help. I will also study harder and hand in my satisfactory report card.

The customer service department undertakes the main work of customer service of the property management company, including the coordination of customer relationship and the coordination of various departments within the company. It is the window to reflect the service level, display and establish the company management brand. It is a key functional department to achieve quality service and satisfy customer service.

Through a recent visit to the customer service department of our company, it is found that the customer service department of each project can complete the customer service work undertaken by the customer service department well. At the same time, there are also some problems, such as:

1, the low professional level and service quality of employees are mainly manifested in the immature methods and skills to deal with problems.

2. The management system and process of the department are not perfect enough, which affects the work efficiency of the department, the sense of responsibility and enthusiasm of employees.

At present, according to the requirements of the head office, the integration of property companies has been completed, and the general customer service department and subordinate project customer service center of property companies have been established. After discussion at the meeting, our department put forward the following scheme.

1. The customer service department makes monthly statistics on customers' payment, and draws a table of each item's income and expenditure and submits it to the head office, so that the head office can clearly see the fund operation of the property company.

2, the customer department to establish and improve the company's revenue and expenditure files, and improve the project owner files.

3. Pay close attention to the internal construction of customer service team, work discipline, improve customer service system and process, and basically realize institutionalized management.

4. Hold regular departmental service quality evaluation meetings to standardize customer service. Exchange ideas, enrich and enrich professional knowledge, and provide better services for business households.

5. Work closely with all departments to handle customer disputes, opinions and suggestions in a timely and proper manner.

There are many shortcomings in the work of customer service department, including new problems and old problems. However, under the guidance and care of the head office leaders, I believe all the staff in our department are confident to do the next work well.

4.202 1 summary of real estate consultant's work

Near the end of the month, inadvertently, time passed. Quietly, I have been working for more than half a month, and I came to Sunshine New Town, the sales department and joined our group with a general family atmosphere. Half a month may seem like a long time in the past, but it is so short for me that it seems to disappear in the blink of an eye.

At the beginning of June, I just graduated, just like a teenager in real life, I knew nothing about my work, didn't know and didn't want to touch it, so I kept hiding from myself until I graduated from college, until I had nowhere to hide and had to face it. The society is realistic, and so am I. I am looking for an opportunity, an opportunity to develop myself.

I started the application and interview process with a nervous heart. Luckily, I came to Sunshine New Town. I got to know these beautiful men and women who are working with me now. At that time, I didn't have any substantive knowledge about real estate consultants, and real estate was only one of the important indicators of China's economic growth in recent months, which occupied a large share, and at the same time, it also drove the national gdp to jump like chicken blood in recent months. Half a month's field study is one of my fruitful periods.

The careful teaching of leaders and colleagues, as well as generous experience, have made me gain a lot and grow up gradually. Let me have a good understanding of my work-the people you worked with are not necessarily your colleagues, but they may all become your friends. Believe me, it is the little things in your daily work and life that make me fall in love with this job and our team. This is my first official job. It's a very lucky thing.

Since July, I have been working in the city sales department, where I had the first face-to-face communication with buyers. Although the work is simple,

10, I traveled back and forth between the urban sales department and the case field for a month, during which I experienced the departure of my former colleagues twice, reminding me again that society is realistic and everyone is realistic. Everyone's life goals and ideals are different, but as long as I exchange with my heart, we are friends everywhere.

Parting is a taboo topic for me, because no matter what kind of parting, it will always make me feel uncomfortable unconsciously, and I am not a person who is good at venting my feelings, so I always hold it back. We are friends now and in the future. A colleague leaves and a new colleague joins. This is a rapidly developing society. Whether you can integrate into the group depends on your own ability, but more importantly, whether you want to be accepted by this group or not.

I officially took office on 1 1 month. From the beginning of1February to the end of1February, * * received 15 customers. Although I feel that I have been working hard, I still have no deal.

Probably because my invitation to return visit is not in place. Maybe the conversation on the phone made me feel unreal enough to indulge myself like face to face. This needs to be strengthened, but after all, no eye contact still makes me a little difficult to adapt. I believe I should be able to overcome these as soon as possible. After all, just worrying about the result is not a long-term solution.

5.202 1 summary of real estate consultant's work

In the busy work, I unconsciously ushered in a new year. Looking back on this year's work process, as a new employee of the sales department, I was not very proficient in real estate knowledge when I first came, but I felt deeply responsible. As the facade and window of an enterprise, a person's words and deeds also represent the image of the enterprise. Therefore, we should improve our own quality and set high standards for ourselves. On the basis of high quality, we should strengthen professional knowledge and skills.

In addition, we should have a broad understanding of the whole real estate market and stand at the forefront of the market. After this period of training, I have gradually become a qualified real estate consultant and try my best to do my job well.

The ups and downs of the real estate market make sales more difficult. I actively cooperated with other employees of the company and completed the formulation of operating price under the guidance of company leaders. Before the Spring Festival, the advertising was planned and completed, which laid the foundation for completing the sales task.

Because the company has not been established for a long time and has a heavy workload, it is particularly arduous to face the increase of workload and the systematization and standardization of sales work. I have to work overtime every day in order to finish my work. After a period of work, I entered the role and completed my work skillfully. Due to the huge amount of house payment, we have been very cautious and serious in the process of collecting money. Now we have collected tens of millions of house payments, and all the accounts complement each other without any mistakes.

In addition, in the monthly work summary and weekly meeting in the sales process, constantly sum up your own work experience, find out the shortcomings in time and improve as soon as possible. In a short period of three months, the sales department cleared all the houses in the second phase and all the remaining houses in the first phase were sold out, which was inseparable from the efforts of me and other sales members.

20xx is a meaningful, valuable and rewarding year. With the efforts of every employee, the company will have new breakthroughs and new atmosphere in the new year, and can occupy a place in the increasingly fierce market competition.