Property company's computer regulations! !

With the advent of the information age, computers have become an indispensable tool for our life, study, work and entertainment. However, everything is two-sided. While we enjoy the high efficiency and convenience brought by computers, there will be various problems in the process of using computers, such as data loss, system failure, computer management and so on. ...

Softcom takes the management and maintenance of computer life cycle as its mission. After years of research and practice, it has created a leading comprehensive solution for computer management and maintenance in Asia to solve your worries.

Softsoft can tailor five solutions for you:

V PC self-maintenance software -StarCenter

V. Remote personal computer desktop management and maintenance software ---- StarNet

Five, remote computer fault diagnosis and maintenance service platform-StarCare

V. Enterprise intelligent data backup software-StarSafe

Virtual multi-channel operating system-Star River

Through the independent or combined deployment of five solutions, we can eliminate all kinds of troubles brought by computer applications for you.

2 StarCare Great Wall Property Successful Case Introduction

2. 1 project background

Shenzhen Great Wall Property Management Co., Ltd. was established in 1987 with a registered capital of150,000 yuan and total assets of 75 million yuan. It is the first batch of first-class property management enterprises in China and the first batch of first-class property management enterprises in Shenzhen. 1998 successfully completed the shareholding system reform, becoming the first joint-stock property management enterprise in the industry and the only one in China at present.

Management projects are spread all over the country 19 provinces. Since 1999, Great Wall Property Beijing Branch won the bid for the first affordable housing property management bidding activity in China, the management area has exceeded 4 million square meters.

Shenzhen Great Wall Property Beijing Branch currently owns 14 residential quarters, which are distributed in various areas of Beijing. Each community is an independent network environment, and the local area network accesses the Internet through Netcom ADSL dial-up or residential broadband.

2.2 Existing problems

The information center is located in Beijing branch, and the computers in each community are mostly office systems such as property management, parking lot and billing. When a computer breaks down, it is necessary to contact the information center by telephone. However, most employees of Great Wall Property Beijing Branch are non-computer professionals, and only a small part of the problems are solved by telephone, and most of them need to be maintained at home.

Due to the inaccurate description of fault problems, there are often many cases of on-site maintenance. Moreover, the resources of network management personnel in the branch are limited, and it may take more than one day or even longer to completely solve the problem. During this period, the faulty machine can't work normally, which leads to great customer opinions and high computer maintenance costs.

Computers in all districts are office systems and have important data. Due to virus infection, users mistakenly delete and redo the OS, which easily leads to the loss of office data in various districts and the loss of the whole enterprise.

2.3 StarCare solution

Based on the analysis results of the problems and needs of Great Wall Property Beijing Branch, Great Wall Property chose StarCare, an Internet-based remote maintenance service platform independently developed by Softcom Power.

StarCare is a powerful PC remote maintenance, management and security service platform, which provides effective remote support for end users or enterprise users through network virtual technology to realize remote maintenance, management and security services of PCs. StarCare's remote security service platform breaks the geographical boundaries and enables existing and new PC resources to obtain higher services. StarCare uses perfect processes to support each stage of maintenance, provides preventive measures to reduce the demand for human services, and also provides effective problem-solving tools and updates the problem-solving methods to the knowledge base.

2.3. 1 Xingkang network deployment

StarCare consists of three parts: individual user or enterprise user client (terminal PC), StarCare server and remote assistance terminal, which are connected through the Internet. Individual users or enterprise users can use the client to detect, repair and maintain when the computer fails as long as they install the client. When local repair and maintenance can't solve the problem, you can apply for remote assistance, and the remote service engineer can use the assistance terminal to locate and solve the computer software fault.

The headquarters of Great Wall Property Beijing Branch and all residential PCs have installed StarCare client, and the call center entrusts a third party to maintain it, which is connected with the ts server of Netcom network architecture through Softcom.

2.3.2 deployment of starcare function

StarCare is a closed-loop service and maintenance platform. Take the following five measures to ensure the safety and stability of users' computers and realize remote maintenance, management and service of computers.

StarCare ensures that users' computers are in normal condition through dual-platform maintenance mode.

2.3.2. 1 Regular physical examination of computer system

StarCare can regularly check and diagnose computer hardware, drivers, operating systems and computer security status, analyze problems that arise, and provide users with automatic maintenance tools to solve corresponding problems. At the same time, you can apply for remote service. Remote online service engineers can analyze computer faults and potential dangers, repair computer faults that have occurred, eliminate potential dangers, and truly prevent problems before they happen.

2.3.2.2 computer health care and automation fault maintenance service

StarCare computer health care and fault automatic repair function, through this function, ordinary computer users can quickly protect systems and data, repair computer faults, and eliminate potential dangers of computers. This function includes automatic maintenance tools from computer hardware, drivers, operating system, application software, network conditions and many other aspects, and presents them to computer users in the simplest and most obvious way, making these automatic maintenance tools easier to understand.

When computer users find various faults and potential dangers by using the computer physical examination service in StarCare, they can use the corresponding automatic fault repair tools to automatically repair the faults or quickly solve the problems, so as to ensure that the user's computer can be restored to a healthy state within a few minutes. In addition, users can directly use the corresponding special fault maintenance tools to solve the problem according to the obvious characteristics of computer faults (such as the sound card can't make sound).

2.3.2.3 computer remote service

When users can't solve their own problems, or the problems they encounter are non-computer failures, such as Word typesetting, email setting, etc., users can apply for remote maintenance and application support services. Remote online service engineers use powerful tools such as remote control, real-time chat and remote command to remotely realize the maintenance and application support of users' computers. Basically, as long as the computer can access the Internet, remote online service engineers can help users solve problems and provide application software guidance through the Internet. The whole maintenance and support process is like being on site with a maintenance engineer.

2.3.2.4 data security protection

The remote computer maintenance in StarCare adopts the patented technology of user data security and personal privacy protection independently developed by us, which can ensure that remote service personnel cannot browse, copy or delete users' key data and personal privacy information (such as emails, electronic documents, personal photo albums, etc.). ) by any means, so as to ensure that the rights and interests of users are not threatened during remote assistance. Office document types of all users are protected by default, and users can add them according to their own needs.

The real-time data protection function in StarCare can fully recover the loss of user data caused by virus, accidental deletion and other operations, and ensure the safety of user data.

2.3.2.5 system recovery

When the user's computer cannot enter the Windows operating system due to virus damage, driver problems and other reasons. , StarCare provides another set of embedded operating platform-Linux platform, which runs independently of Windows, providing users with system recovery, restoring users' systems to normal state and ensuring users' normal use.

2.3.2.6 data rescue

When the Windows system crashes due to system failure, you can enter the emergency protection zone of the star computer to back up important data. When the reinstalled system returns to normal, you can enter Windows to recover the data, which can ensure that the user data will not be lost.

2.3.2.7 hardware view

StarCare can view the computer hardware information under the protected area. It is helpful for users to easily understand the hardware configuration information in the computer they use, including device name, model and various performance parameters.

2.4 Project Effect

Using the local independent maintenance function of StarCare, all districts of Great Wall Property Beijing Branch can solve some software problems by themselves and reduce the feedback rate of problems. For problems that cannot be solved, you can apply for remote assistance. I used to call the branch information center to solve the problem and visit the network management office. Now the problem can be easily solved by using StarCare remote maintenance, which greatly reduces the labor cost, transportation cost and maintenance cost of Great Wall Property.

StarCare's "real-time data protection" function effectively protects the office data of each community and ensures the security of enterprise data assets.

Through the remote diagnosis and maintenance of StarCare, the informatization construction of Great Wall Property Beijing Branch is more perfect, which ensures the normal operation of office computers and greatly improves the satisfaction of the final customers in the community.