What emergencies should the property emergency mainly deal with?

In order to standardize the procedures of the property management office to deal with emergencies, improve the ability to deal with emergencies, maintain the normal work and life order within the jurisdiction, and take quick and effective measures to deal with emergencies and control the development of the situation.

2 Scope of application

Applicable to the handling of all kinds of emergencies in the property area.

3 responsibility

3. 1 The security guards in the project management offices and the attendant in the central monitoring room are responsible for the emergency treatment of fires and Fei Jing.

3.2 The personnel on duty in the lobby and the personnel on duty in each property area are responsible for the emergency treatment of people trapped in the elevator.

3.3 The Engineering Department and the engineering maintenance workers in each property jurisdiction are responsible for the emergency treatment of household water pipe burst, gas leakage and power supply and water supply equipment failure.

3.4 The chief attendant of the company headquarters is responsible for coordinating all departments to deal with emergencies.

4 operating procedures

4. 1 Principles for handling all kinds of emergencies

4. 1. 1 rapid response principle: the security officer on duty is required to arrive at the scene of the emergency within 2-5 minutes after receiving the alarm, and the head of the security department should arrive at the scene of the emergency within 30 minutes after receiving the emergency report during the break.

4. 1.2 principle of unified command:

1) The head of the security department is responsible for the unified command of handling emergencies.

2) The safety monitor and safety officer are responsible for the implementation and execution of various instructions.

4. 1.3 obey the command principle: all security guards must obey the commander's command unconditionally, and the monitor is responsible for making a detailed record of the handling process of emergencies afterwards.

4. 1.4 principle of unity and cooperation: as an emergency department, the security department should actively cooperate with other departments of the management office. When the Security Department makes an emergency decision, all relevant departments should unite and closely cooperate with the Security Department to deal with emergencies.

4.2 Theft and damage incidents

4.2. 1 If a thief is found to be committing a crime, he should be caught on the spot, and pay attention to collecting on-the-spot evidence, report it to the public security organ, and send it to the public security organ for handling together with material evidence.

4.2.2 To secretly monitor or restrain suspicious personnel, and when they commit theft or other sabotage, they will seize the opportunity to be caught red-handed.

4.2.3 After receiving the report of theft or damage, the security guard should immediately report the specific location of the scene to the monitor or the head of the security department with walkie-talkie, and then stay at the scene, or quickly arrive at the scene to maintain order at the scene. When stealing the scene, others are not allowed to touch the traces or move the remains of the scene without authorization, and irrelevant personnel are prohibited from entering and leaving the scene.

4.2.4 After the security monitor arrived at the scene, he immediately sent security personnel to protect the scene. If the situation is particularly serious, you should immediately ask for instructions and report to the director of the management office.

4.2.5 Theft cases should be reported to the local police station according to the name of the stolen goods and the amount provided by the parties. If necessary, you can call the community to inform the details of the theft and ask the public security personnel to come to the community to quickly detect it. The management office will organize forces, create favorable conditions, cooperate with public security departments to solve cases, sort out clues and provide information.

4.2.6 The monitor on duty shall make a detailed written record of the discovery and handling of the incident, which shall be filed by the Security Department.

Event processing flow chart

4.3 Fighting

4.3. 1 When the security guard on duty finds a fight or receives a fight report:

1) should immediately come forward to stop or quickly rushed to the scene to stop, to prevent the behavior from expanding and causing unnecessary damage, at the same time, the scene.

The security guard should immediately report the specific location, the number of injured people, the number of people involved in the fight and the fans' request for support to the security monitor through the intercom.

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2) Isolate or persuade onlookers to leave the scene, maintain road traffic order and protect the scene.

3) Persons injured by fighting will be sent to hospital for treatment according to the severity of their injuries.

4.3.2 After receiving the report, the security monitor shall immediately use the walkie-talkie to command and dispatch the security personnel at or near the scene to protect the scene, and quickly

Rushed to the scene to direct:

1) mediate minor incidents.

2) Bring the parties involved in serious or unfavorable fighting back to the security room.

Office, record the inquiry and hand it over to the public security organ for handling.

3) Report the collected data and work arrangement to the person in charge, and ask for instructions for further work.

4.3.3 After collecting relevant data and information, the head of the security department should make good work arrangements and deal with the aftermath, which may cause personal injury in serious cases.

Death, should immediately cooperate with the public security organs to deal with the relevant work, and report to the director of the management office, management office report company leaders.

4.4 robbery

4.4. 1 When the personnel on duty find a robbery or receive a robbery report:

1) should immediately come forward to stop the crime or rush to the scene to stop it, and protect the scene, and report to the monitor with the walkie-talkie at the same time.

2) If the suspect is still at the scene, he should be brought back to the Security Department immediately, and the victim should be invited to the management office together and handed over to the public security organ for handling.

3) Ask the victim whether he was injured during the robbery and whether his property was lost. If the victim is injured, he will be sent to the hospital according to his injury.

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4) If the robbers fled the scene, ask the witnesses about the number of robbers, the color of clothes and the direction of escape, and immediately organize the pursuit;

4.4.2 After receiving the robbery report, the security monitor immediately dispatched nearby players to block and protect the scene, and quickly rushed to the scene to command.

1) Ask the victim or insider about the physical characteristics of the criminal suspect and record the robbery, and ask and record the captured criminal suspect.

2) If the case is reported to the public security organ, the relevant information, clues and criminal suspects shall be handed over to the public security organ for handling.

3) Report the collected data and work arrangement to the person in charge for further instructions.

4.4.3 After collecting relevant data and information, the head of the security department should make good work arrangements and deal with the aftermath. When the situation is serious and causes casualties, it should immediately coordinate with the public security organs to handle the work, and report to the director of the management office for instructions, who will report to the company's leaders.

4.5 Murder

4.5. 1 When the personnel on duty find a murder case or receive a murder case report:

1) rushed to the scene immediately, protected the scene, and reported to the security monitor or the person in charge with the walkie-talkie.

2) Seal off the crime scene, and resolutely prohibit anyone from entering or leaving the scene before the public security personnel arrive.

3) In the case that the criminal suspect has not fled the scene, he shall be arrested and handed over to the public security organ for handling.

4) Immediately send the injured to the hospital for emergency treatment.

5) During moving and lifting, carefully register the routes and objects touched, contacted or moved and lifted.

6) Upon arrival, the public security personnel shall report the registered items to the public security personnel immediately.

4.5.2 After receiving the report, the head of the security department immediately reports to the company leader, and quickly rushes to the scene to direct, block the scene, and strictly check the personnel entering and leaving.

4.5.3 The head of the security department informs the public security organ of the case, and assists and directs the security personnel to cooperate with the public security personnel.

4.5.4 At the same time, the head of the security department will report the situation to the company leaders in time.

4.6 Traffic accidents

4.6. 1 When the personnel on duty find an accident or receive a traffic accident report for help:

1) immediately report the specific location of the traffic accident scene of the security monitor with walkie-talkie.

2) Stay at the scene or rush to the scene to maintain traffic order and protect the scene and rescue the injured.

3) For major traffic accidents, seek the support of the head of the security department.

4.6.2 After receiving the report, the head of the security department immediately reports to the director of the management office and rushes to the scene to participate in the rescue; The director of the management office reports to the company leader.

1) Dispatch and command the team members on duty to maintain the scene order and traffic order.

2) Send the seriously injured person to hospital for treatment.

3) Report to the traffic police brigade accident group.

4.6.3 The director of management office rushed to the scene immediately after receiving the report, and was responsible for directing and reporting to the company leaders according to the needs of the accident.

4.7 Emergency power failure treatment

4.7. 1 After receiving the power outage report in the relevant area, the security guard shall immediately organize personnel to rush to the scene and call the police.

The center informs the engineering personnel to check.

4.7.2 After receiving the power outage report, the security foreman should immediately organize the team members to rush to the main entrance of the floor and the power outage area to do a good job of security in the power outage area.

4.7.3 If normal power supply cannot be restored within 0/5 minutes after power failure/kloc, immediately start the emergency power outage plan of the community and notify the management office leaders for instructions.

4.7.4 All personnel enter a state of emergency, and maintain high vigilance to prevent anyone from taking the opportunity to destroy or steal.

4.7.5 After the power failure accident is handled, pay attention to collect all kinds of information and make records, and report for instructions immediately in special cases.

4.8 Typhoon

4.8. 1 one or two days before the arrival of the typhoon, the director of the management office called the heads of various departments to hold a typhoon prevention safety meeting, defined the responsibilities of each department, set up a typhoon prevention preparatory team, and prepared to work overtime at any time.

4.8.2 The security department shall do a good job in the inspection and statistics of potential safety hazards and important parts of the community, and make preparations for raincoats, rain boots, emergency lights, flashlights and other tools.

4.8.3 When the typhoon comes, it is necessary to conduct uninterrupted patrols in and around the community, and handle and report the situation in time.

4.8.4 The responsibility for typhoon prevention shall be assigned to people, and the head of the security department shall be responsible for supervising the implementation and inspection of typhoon prevention measures.

4.9 natural disasters and accidents such as floods

4.9. 1 The engineering department shall dredge and drain the parts easy to enter water to prevent blockage;

4.9.2 After receiving the report, the shift supervisor will immediately send team members to deal with or assist other departments to deal with such disasters.

4.9.3 After receiving the report, the person in charge of the security department shall immediately give a unified command to prevent the occurrence of sabotage and criminal acts.

1) Evacuate relevant personnel and vehicles.

2) Seek the support of hospitals, public security, fire protection and other relevant departments.

4.9.4 The person in charge of the security department shall report the situation to the director of management office and company leaders in time and ask for instructions.

5. Emergency plan for people trapped in the elevator

5. 1. Any employee who receives the owner's alarm or finds a passenger trapped in the elevator shall immediately notify the security fire control room and record the time of receiving the report and finding it.

5.2. After receiving the report, the security fire control room should, on the one hand, know the location, trapped number, personnel situation and elevator floor through the monitoring system or interphone, on the other hand, report to the head of the security department or the monitor on duty through the interphone, and contact the engineering department for rescue.

5.3. After receiving the report, the head of the security department or the foreman on duty should be present in person or send someone to contact the trapped passengers immediately to comfort them and ask them to stay calm and wait patiently for help. Especially when the trapped passengers are frightened or very impatient and try to escape by taking extraordinary measures such as prying the door, they should be patiently warned not to panic and be impatient, and not to take unnecessary actions blindly, so as not to enlarge the fault and cause danger. Note that in this process, the site must not be separated from people all the time. Keep in touch with the trapped people, know their mood and health status in time, and report the situation to the director of the management office in time.

5.4. After receiving the report, the engineering manager or the personnel on duty shall immediately send someone to the scene for rescue, and call the elevator maintenance company for emergency maintenance when necessary. If you can't save yourself, try to take measures to ensure the safety of the trapped passengers and wait for the technicians of the elevator maintenance company to come to the rescue.

5.5. If the engineering department and elevator maintenance company are unable to rescue or cannot rescue in a short time, they should ask the public security department or the fire department for help as appropriate (the reasons and circumstances for help should be explained). Before asking the public security fire department for help, you should get the consent of the general manager or the leader on duty.

5.6. In the process of rescue, if it is found that some trapped passengers are fainting or unconscious (especially the elderly or

Children), should immediately notify the medical staff to be present, so that the trapped people can be rescued after being rescued.

5.7. After the trapped person is rescued, the person in charge of the security department or the monitor on duty should immediately express condolences to him, understand his physical condition and needs, and ask him to provide his name, address, contact number and the reason for coming to this community. If the trapped person does not cooperate to leave, it shall be recorded and filed.

5.8. After the trapped person is rescued, the engineering department shall immediately ask the elevator maintenance company to find out the cause of the failure, and it can resume normal operation after repair.

5.9. The person in charge of the security department or the monitor on duty shall make a detailed record of the incident, including the time when the report was received, the time when the security and maintenance personnel arrived at the scene, the notice and arrival time of the elevator maintenance company, the rescue time of the trapped personnel, the basic situation of the trapped personnel, and the time when the elevator resumed normal operation. If there are public security, fire fighting and medical personnel present, the arrival and departure time and vehicle number should also be recorded separately; If an injured person is trapped, record the situation of the injured person and the hospital he was sent to.

5. 10. The manager of the engineering department or the personnel on duty shall record the time, cause, rescue method and repair time of the fault in detail.

Operation flow chart of fire control and public security plan

Personnel alarm

Facility alarm

Confirmation report 1 19, 1 10, 120.

control center

Director of management office

Newspaper company

Security field confirmation

department head

False alarm and elimination

Confirm fire and public safety incidents

obstacle

Feedback to the control center for video forensics.

Report to the head of each department.

Expand according to division of labor

repair

field operations

Control personnel

Organization and coordination

Cooperate with public security

Report to the manufacturer for maintenance.

cleaner

Department of Engineering

Integrated Department

Security sector

Emergency treatment of water leakage (flooding) in management area

Management office ① cut off the relevant sluice and check it.

Security sector

(2) the elevator does not enter the water and rises.

The engineering department cut off water and electricity.

The cleaning department cleans up the accumulated water and cleans it to prevent soaking.

Typhoon and thunderstorm treatment

The management office arranges various departments to carry out various preparations.

Close doors and windows

Satellites, wireless devices, etc. Is fixed

Meteorological related reports Pipeline works dredge sewers and rainwater pipelines.

Put up notices in conspicuous places of security personnel.

Clean buildings, billboards, etc.

emergency lighting

lightning conductor

Computers and other data are saved and shut down.

Items outside the building, such as flower pots.