How to receive visiting customers

For companies, customer visits are a common problem. Let's take a look at how to receive visiting customers for your reference only!

1, immediately entertain the visiting guests.

Most visitors are very important to the company. They should show friendliness, enthusiasm and willingness to provide services. If you are typing, you should stop immediately. Even if you are on the phone, you should nod to the visitors, but you don't need to get up immediately to meet them or shake hands with them.

2. Welcome guests warmly and actively.

When greeting, you should nod gently and smile. If it is an old customer, the name should be more cordial.

When a strange guest comes.

Be sure to ask his name and the name of the company or unit. You can usually ask: What's your name, please? What company are you from?

4. When the guest does not make an appointment to visit.

Don't directly answer whether the leader is there, but tell the other party: "I'll go and see if he is there." At the same time, he politely asked the other party's purpose: "What do you want with him?" If the other party doesn't give you a name, be sure to ask, and try to judge whether you can meet the leader from the guest's answer.

5. Judge the identity and type of visitors.

To know in advance whether the leader is willing to receive any visitors at any time, or whether he likes it as the case may be, visitors can generally be divided into several categories:

(1) customers;

(2) partners in work, partners;

(3) Family members and relatives;

(4) personal friends;

(5) others.

Without an appointment, you can usually decide which one comes first in the above order. If the visitor is very important, don't stop without permission.

6. When refusing to meet, explain the reasons and apologize.

Don't confirm your other appointment time without the consent of the leader. It's best to tell visitors, "Can I call you back to confirm the time?"

7. If the leader is absent or can't be contacted for a while.

Explain the reasons to the important guests, indicating that they will take the initiative to contact or assist in arranging another appointment. If the other party agrees, ask the other party for its mailing address and contact time.

8. Pay attention to keeping visitors waiting.

Greet the guests warmly and don't let them feel left out. If guests want to visit in advance, it is reasonable to ask them to wait. Please sit in the right seat. Generally, some newspapers and magazines should be prepared in the reception room, and it is best to introduce the publicity materials of the unit for the visiting guests to read. Guests should sit at a certain distance from your seat, so that when you leave your seat, the other party can't see the documents on your desk.

9. When leading the way, walk in front of the guests and guide by the side.

Pay attention to the guest's steps when leading the way, walk 2-3 steps ahead of the guest and guide the guest. You can say, "This way, please." Go to the corner and stop, point to the direction with your finger and say to the guest, "This way, please." When taking the elevator, let the guests get on and off first. Press the button to signal the guests to go in first, and then go out first: "Please get on the elevator." "Please get off the elevator." When opening and closing the door, be careful not to cross your hands or open the door behind your back. Open the door on the right with your left hand and the door on the left with your right hand, which will make your posture more beautiful. If the door opens inward, you should go in first, press the door with your hand and say "come in", and then let the door go after the guests come in.

10, visitors who meet the leader for the first time.

Generally speaking, the visitor should be introduced to the leader first, but sometimes if the visitor has a high status, it is best to introduce the leader to the visitor first. Unless the leader wants you to stay after the introduction, you should quit the leadership office after the introduction.

1 1, when the leader receives visitors.

If you have anything to contact or ask for instructions, you must send a note. You can write these things down on a note. After entering the office, apologize to the guests first: "I'm sorry to bother you."

12, when the guests leave

No matter how busy you are, don't forget to say goodbye at last. Calling each other's names will leave a good impression on them, so it is very important to remember the faces and names of visitors.

13, making a visiting registration card.

When you go to work every day, you should check the list of visitors you met that day. If necessary, the relevant information about the appointment should be prepared in advance and made into a card with name, position, unit, visit period, audience, etc.

Extended content

Customer visiting reception management system

1. Classification of corporate customers. Class A: Company VIP refers to the important guests of the company's top management; Class B: VIP reception, which refers to the reception of important customers and foreign guests of the company; Class C: business reception, which refers to the reception of marketing customers; Class D: Ordinary reception refers to the reception of ordinary visitors.

Second, the reception basic content and work arrangement. The general content of the company's customer reception is "welcoming guests, inviting seats, receiving negotiations, visiting and introducing, and entertaining services". Reception staff should be sincere and enthusiastic, pay attention to civilized language and standardize services. The front desk staff should cooperate with the business personnel of the department to provide thoughtful services. In principle, according to specific business matters, it should be received by relevant business leaders. If it needs the reception of the department head or above, it shall be received by the department head, and the relevant department heads shall be responsible for the reception of supplies.

Third, cost control is very important. The receptionist shall abide by the relevant regulations of the company and shall not have any behavior beyond the standard. For the customer's handling restrictions, you should politely decline or report to the company leader in time. The following points should be paid attention to in controlling reception expenses:

1, reception specifications: according to the classification of customers, arrange corresponding reception methods, but the cost standard should be controlled on the basis of customer satisfaction, and extravagance and waste are not allowed. Class A customers are received by the company's senior management, and the expenses should be controlled in 500 yuan/person; Class B customers are received by the department director, and the cost should be controlled around 300 yuan/person; Class C customers are received by department managers and should be controlled around 200 yuan. Class D customers shall be received by department heads or business heads, and the expenses shall be controlled at 150 yuan/person. Among them, the sales department is responsible for customer reception expenses.

2. Accompanying personnel: in customer service projects such as dinner and entertainment, in principle, there are less than 5 customers, and the company will send 1 person to accompany them; 5 to 10 people, and the company will send 2 people to accompany them; If it exceeds 10, the company can send more than 3 people to accompany it.

3. Customer gifts: the heads of all departments are responsible for arranging gifts for the company's customers. In principle, gifts should be in line with customers' tastes, at reasonable prices and represent the company's image. Important gifts should be reported to the chairman of the executive Committee.

What does the customer reception of the property company mainly do?

1. Receive customers' visits and handle customers' complaints.

2. Handle daily affairs, such as decoration, goods release and maintenance acceptance.

3, every day for housing construction, facilities and equipment, safety (including night inspection), cleaning (including garbage removal), greening, disinfection and other work for irregular inspection.

4. Arrange the maintenance of buildings, facilities and equipment regularly according to the plan.

5, according to different seasons, arrange disinfection work in public * * * area for more than 2 times a month.

6. Control the material procurement every month, and take stock of the materials in stock.

7. Organize relevant training and assessment work every month.

8. Make statistics on the collection of management fees every month and carry out door-to-door collection to ensure that the collection rate meets the company's requirements.

9, monthly statistics and analysis of water and electricity costs, accounting for this month's management costs.

10, and announce the revenue and expenditure of management fees and the use of ontology maintenance fund to the owner once every quarter.

1 1, arrange the pool/box to be cleaned twice a year, and send water samples for testing.

12. Ask for customer opinions at least once a year.

13. Organize community cultural activities and community publicity activities as planned.

14. Communicate with the industry committee regularly.

15, and communicate with industry authorities and relevant government departments regularly.

What should I pay attention to when receiving customers?

Seeing off is the most basic form and important link in social reception activities, an important aspect of expressing host friendship and showing politeness, especially seeing off is the most important job to leave a good first impression on guests. Leaving a good first impression on each other will lay the foundation for further contact. Welcome guests should have careful arrangements, and should pay attention to the following items:

1. For guests who come to visit, negotiate business or attend meetings, they should first know the trains and shifts that the other party has arrived, and arrange people with the same identity and position as the guests to meet them. If, for some reason, the host of the corresponding identity can't go, the host who goes to meet should politely explain to the guests.

2. When the host greets the guests at the station and airport, he should arrive ahead of time and wait for the arrival of the guests. Never be late to keep the guests waiting. Guests will be very happy when they see someone coming to meet them. If they come late, they will definitely leave a shadow in their hearts. No matter how they explain afterwards, they can't erase this impression of dereliction of duty and lack of credibility.

After receiving the guests, first of all, we should say hello to "Have a hard trip", "Welcome to our beautiful city" and "Welcome to our company". Then introduce yourself to each other. If you have a business card, you can send it to the other party.

When welcoming guests, you should prepare transportation for them in advance. Don't wait until the guests arrive to prepare the transportation in a hurry, which will keep the guests waiting and delay the work.

5. Prepare the accommodation for the guests in advance, handle all the formalities for the guests, and show the guests into the room. At the same time, we should introduce the accommodation services and facilities to the guests, give the activity plan and schedule to the guests, and give the prepared maps or tourist maps, places of interest and other information to the guests.

6. Don't leave immediately after sending the guests to their residence. Stay with the guests for a short time and have a warm conversation. The content of the conversation should satisfy the guests, such as background materials, local customs, characteristic natural scenery, specialties, prices, etc. Considering that the guests are tired all the way, the host should not stay long and let the guests rest early. When breaking up, tell the guests the time, place and way of next contact.

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