Relationship between service standards and communication of high-speed railway passenger transport.

It is to provide better service to passengers. Good communication skills and methods are important factors to improve passenger satisfaction. High-speed rail passenger flight attendants should have the basic qualities of smiling service, being warm to others, standing upright, being polite to guests, being civilized in language and answering questions patiently. Service standard is also an important measure to ensure passenger safety and improve service quality. High-speed rail passenger flight attendants should master the necessary safety and emergency knowledge, be able to accurately answer the safety questions raised by passengers, deal with unexpected situations of passengers in time, and ensure the safety and health of passengers. Therefore, the relationship between high-speed rail passenger service standards and communication is to provide better services to passengers.