Management system and workflow of property management company

The management system and workflow of the property management company are as follows:

Management system:

First, all employees must strictly implement the rules and regulations formulated by the company and perform their duties in strict accordance with the post responsibility system and specific work objectives.

Second, all employees must obey the distribution, obey the arrangement, and do not obey the assigned work. Those who are still unable to arrive at the post after education are regarded as absenteeism (according to Article 6 of the reward and punishment system).

Three, strict attendance system, property management station must adhere to the daily attendance, attendance must be carefully registered, it is strictly prohibited to resort to deceit, offenders according to the reward and punishment system thirteenth. Summary at the end of the month, the next month 1 reported to the manager and submitted to the finance department for the record, which is one of the main basis for monthly salary payment.

Four, strictly adhere to the leave system, do leave in advance, leave afterwards. Put an end to not asking for leave or asking for leave after leaving the post first, and offenders will be treated as absenteeism.

5. Those who ignore the company's work discipline and repeatedly commit crimes will be transferred from their posts or stay in school for study in addition to the above provisions.

Six, it is forbidden to fight, make trouble.

Seven,? It is forbidden to abuse power for personal gain by taking advantage of work, accept any benefits from users and not abuse power for personal gain. Once found or reported, according to the eighth reward and punishment system.

Eight,? Except for work needs, drinking is prohibited at noon, and temporary work and service requirements beyond eight hours shall not be affected or delayed because of drinking parties.

Nine,? Plumbers should strictly implement the post responsibility system for plumbers, and seek truth from facts in water and electricity inspection and charging. It is strictly forbidden to resort to deceit. Once found, it shall be implemented according to Article 10 of the reward and punishment system.

Ten, the working time is set at 8 hours a day, except for one employee on duty on Sunday, the rest of the employees are off work; The personnel on duty should arrange rest at other times (according to the situation on legal holidays).

1 1. All reasonable service requirements put forward by the owner shall be dealt with immediately within the specified scope, and those beyond the service scope shall be dealt with immediately. If you can't handle it, you should patiently publicize and explain it. No shirking or ignoring. Once found or reported, it will be implemented according to Article 11 of the reward and punishment system.

Workflow:

1. Check-in and charge management: check-in procedures and establish files for customers, charge in strict accordance with the charge standard, and then issue a payment notice on time to remind customers to pay the property management fee. ?

Second, daily work: do a good job in the daily work of residential property management, including public security management, greening management, cleaning and disinfection, equipment maintenance, etc. ?

Three. Complaint opinion investigation: handle the owner's complaints timely and accurately, feedback the results to the owner and pay a return visit to the owner's satisfaction.