Does the property have the obligation to help the owner receive the express delivery?

Many times, the express delivery of online shopping at work is collected by the residential property, and the owner will come to the property office to pick up the parcel himself after work. Of course, there are also some residential properties that refuse to accept parcels sent by couriers. So, should the property company refuse to collect express delivery?

1. Does the property management company have the obligation to collect express mail?

According to the relevant laws and regulations, the main responsibility of the property management company is public service, and collecting express mail is a personal matter. Legally speaking, the property has no obligation to collect. However, the property is the "housekeeper" of the community, and collecting express mail for the owners is the same demand of many people, and the free collection service is also reasonable. If you refuse to collect it blindly, it will violate the "public order and good customs."

Therefore, before receiving the express mail, it is recommended that the property authorize the recipient. Once the express mail is damaged, the consignee will not be responsible unless he can prove that the consignee has obvious faults in the process. In addition, he also reminded the public that it is best for me to sign for valuables and fragile items and inspect them on the spot. This also requires property companies and courier companies to jointly establish a sign-off system.

2. Who will be responsible for the loss and damage after collection?

If the property management helps to collect the package, and the package is lost or damaged, then the property management still has certain custody responsibilities. In the process of express delivery, if the package is lost or damaged, the express delivery company will bear the main responsibility.

3. What is the responsibility of the property management company?

(1) Work safely

The residential property management company shall assist in the security work within the property management area. When a safety accident occurs, the property management company shall, while taking emergency measures, report to the relevant administrative departments in a timely manner and assist in the relevant rescue work.

Property management companies must abide by the relevant provisions of the state when hiring security guards. Security guards shall perform their duties while maintaining public order in the property management area, and shall not harm the legitimate rights and interests of citizens. The rights and obligations of property users in property management activities shall be agreed by the owners and property users, but they shall not violate the relevant provisions of laws and regulations and the owners' convention.

(2) Maintenance of property

Public buildings and facilities planned and constructed within the property management area shall not be changed. Owners need to change the use of public buildings and facilities in accordance with the law, and shall inform the property management enterprise after handling the relevant formalities in accordance with the law; If a property management enterprise really needs to change the use of public buildings and facilities, it shall be submitted to the owners' meeting for discussion and approval, and the owners shall go through the relevant formalities according to law.

Owners and property management companies are not allowed to occupy or dig roads and sites within the property management area without authorization, which harms the interests of owners. If it is really necessary for the owners to temporarily occupy or dig roads and sites for the maintenance of property or public interests, they shall obtain the consent of the owners' committee and the property management company; If the property management company really needs to temporarily occupy or dig roads and sites, it shall obtain the consent of the owners' committee.

Owners and property management companies shall restore the roads and sites temporarily occupied and excavated to their original state within the agreed time limit. Water supply, power supply, gas supply, heating, communication, cable television and other units shall bear the responsibility for the maintenance and conservation of relevant pipelines and facilities and equipment within the property management area according to law.

If there are potential safety hazards in the property, which endanger the public interests and the legitimate rights and interests of others, the responsible person shall timely repair and maintain it, and the relevant owners shall cooperate. If the responsible person fails to perform the maintenance obligation, it can be maintained by the property management enterprise with the consent of the owners' meeting, and the expenses shall be borne by the responsible person.

(3) The use, management and maintenance of * * * parts and * * * facilities and equipment of the property.

(4) Maintenance of public greening

(5) Cleaning of public areas

(6) maintaining public order in * * * areas

(7) Vehicle parking management

(8) Management measures to prohibit sexual behavior in property use.

(9) Account management of property maintenance, renewal, renovation and maintenance expenses.

(10) property file preservation

(1 1) Other property services entrusted by the owners' assembly or owners.

A property management enterprise may entrust the special service items in the property service contract to a professional service enterprise, but may not entrust all the items agreed in the property service contract to others.