The present situation of property management in colleges and universities and the relevant countermeasures of campus property management enterprises

First, the status quo of college property management

1, the property management fee is low.

Different from commercial property and residential property, campus property belongs to public welfare organizations. So the property management fee is not enough. In addition, the imperfect market competition mode leads property companies to reduce property service fees as much as possible.

2. The cultural quality of property service employees is low.

Property practitioners have low educational level and poor service awareness. Through the investigation of the existing property service managers, only 5% of them have received college education, 5% have received high school education, 53% have received junior high school education and 37% have received primary school education. As can be seen from the statistical data, the average cultural level of employees in property companies is only junior high school level, but if they want to engage in property management in colleges and universities, they lack cultural level.

3. The corporate culture and campus culture of property management companies are difficult to integrate.

Campus is a special property management area with a very strong humanistic atmosphere. Campus property management enterprises need to form a corporate culture that can be integrated into campus culture when they enter the society. Although the property management of Hunan Women's College has experienced nearly six years of cultural integration, it still has not reached the standard of complete integration, which is manifested in the lack of interactive activities with students.

4. The influence of property management companies among students needs to be further improved.

According to the customer satisfaction survey of Changsha Tianchuang Property Management Co., Ltd. and Hunan Women's College Logistics Management Office in the first half of 20 13, only 60% people are familiar with the property service teachers and students of the property management company on campus, 37% people have some understanding, and 3% people don't know. It can be seen that the influence of property services of Hunan Women's College Property Company needs to be further strengthened.

Second, the current campus property management companies related countermeasures

As a property management enterprise, we should make a scientific management plan according to the characteristics of colleges and universities and the management characteristics of the company; Accurately grasp the customer's needs and formulate a reasonable property management plan; Improve staff quality and service concept; Building a competitive workforce; Standardize the construction of property enterprises and realize standardized management and service; Innovating working ideas and seeking long-term development of enterprises; Attach importance to the cultural construction of property enterprises and effectively combine corporate culture with campus culture.

1, reducing the cost of property management.

(1) Enhance the saving consciousness of employees, teachers and students: In colleges and universities, the improvement of students' quality is constantly improved in the details of life, and students are also an easy-to-change group. As long as students are constantly instilled with good education, the quality of students will continue to improve, so in terms of saving consciousness, property companies can also save costs while educating students. This phenomenon can often be seen: students leave the classroom without turning off the lights and fans; The students left the dormitory, and the water was still rushing. It is necessary to publicize the awareness of saving among students. According to the specific situation of Hunan Women's College, the property company can set up a property publicity column for the faculty and staff of the whole school, regularly post various saving skills, and advocate all faculty, teachers and students to learn and apply them to their daily lives. For employees, we can emphasize employees' awareness of saving at the weekly meeting, remind employees to develop good habits of saving, and conduct training on saving awareness regularly and irregularly. (2) Cost reduction: For college property, unlike residential property and commercial property, there are no profit models such as renting storefronts, paying utilities and charging parking fees to make up for the shortage of property management fees, nor do they rely on producing products to create benefits. In order to increase profits, college property management can only reduce costs by relying on materials, posts and personnel. In addition, effective management is also one of the sources of income, such as material control. According to different materials and tools, different saving methods should be adopted. For cleaning tools that are easy to wear in daily use, the administrator should make statistics according to the work scope and work measurement of employees, and give employees the least sanitary tools to ensure the completion of the work; Collection tools must be replaced with old ones, thus limiting the waste of employees. (3) Reduce the wage cost: On the premise of ensuring the quality of property service, according to the project situation and the workload of the post, the method of one person holding multiple jobs not only reduces the wage cost, but also mobilizes the enthusiasm of property service personnel.

2. Improve the overall quality of employees.

Persuade employees with low quality of property services and older age to reduce risks; Strengthen the training of employees' business skills and quality, and pass the briefing. Employees who fail to meet the requirements for many times will be dismissed according to the company's rules and regulations; For new employees, it is necessary to strengthen screening, combine interviews, written tests, mock exams, probation and other means, strictly control the overall quality of employees, and do a good job in pre-job guidance and training for new employees. Company managers should train employees in service awareness and business level in a planned and step-by-step manner, and increase training programs in a targeted manner. After the training, the professional level and service awareness can be evaluated. The evaluation method can be an exam or a simulated scenario to understand the training effect.

3. Strengthen internal management.

(1) Standardize the complaint handling process: In view of the problem that the complaint handling is not timely, the property management personnel shall formulate the relevant complaint handling process according to the specific situation, strictly implement the first inquiry responsibility system, and stipulate the time limit of the handling process. (2) Improve the daily supervision and management: managers should strengthen the supervision of each transaction processing link according to the specific situation, set up special supervision institutions to supervise the daily work, adopt different supervision methods according to different aspects such as cleaning, and adopt the principle of combining daily regular inspection with spot check; In terms of safety, it is mainly based on daily regular inspections and strengthens irregular inspections; In terms of apartments, a suggestion box will be set up through daily inspections and irregular inspections to strengthen supervision with students' opinions and continuously improve the quality of property services.

4, the property enterprise culture into the campus culture

Formulate a property management plan that conforms to the campus culture: each school has its own characteristics, and different campus environments and different humanistic atmospheres have different campus cultures. Property management companies should formulate property management plans that meet the specific campus culture for different schools. Combine the school motto with the service concept of property management enterprises, formulate a property management plan that conforms to the campus culture, go deep into the work, study and life of teachers, students and all employees, and provide better services for teachers and students. Emphasize the management concept of "service education". In school, students are an educated group, and they are learning all the time. While providing property services, the employees of property service enterprises are all influencing the clients-students, that is, educating students invisibly, so we should pay special attention to cultivating employees' concept of "serving and educating people".

5. Improve the influence of property management companies among students.

Posting warm reminders, with the continuous progress of social civilization, more and more warning signs are replaced by warm reminder cards. A small warm reminder card tells people what to do and what not to do, which warms people's hearts. Such a warm signboard will make people feel more comfortable. This way is more acceptable in a proactive way, especially for students, which not only plays a propaganda role, but also increases the atmosphere of campus culture. To carry out interactive activities, the student group is a single collective. In colleges and universities, frequent student activities are also the main way for students to exercise themselves and increase their personal abilities. If a property company wants to improve its influence among students, it is essential to carry out interactive activities with students. For example, the property company can set up a "safety knowledge publicity month", the school security department can carry out "safety learning mobilization" activities for all students, and invite the police of the community police station to carry out safety knowledge lectures and safety learning exchange meetings. Campus property management enterprises should pay special attention to communication in the process of property management, not only with school leaders, but also with teachers and students. Campus property management must meet the objective requirements of maintaining campus stability, creating a culture of educating people, creating a harmonious campus and simulating community services. Only in this way can property services penetrate into teachers and students more effectively.