How to carry out grid management

In accordance with the requirements of "equal tasks, convenient management and clear definition", the community grid is set up reasonably according to the classification of self-management community, property management community and decentralized community, registered population, floating population and jurisdiction area, taking into account factors such as residents' identity, the size of natural community and the status of community workers. In principle, each grid should have 300-500 households with a population of 1000- 1500. Each grid designates a community worker as the grid owner to implement "personnel, responsibilities and tasks".

2. Establish job responsibilities

The grid owner is responsible for information collection, convenience service and simple problem handling. , and inform the relevant line leaders of the collected information and simple problem handling results in time, and report major problems to the community leaders.

3. Standardized working procedures

According to the difficulty, severity and urgency of the problems in the power grid, the following requirements are adopted:

(1) General work: the person in charge of the grid will handle it on site, and submit it to relevant lines for filing after registration;

(2) Work that needs to be coordinated and handled: the grid owner accepts it on the spot, brings it back to the community to hand over relevant lines, and feeds it back to the service management object after obtaining the handling opinions;

(3) Sudden work: the grid owner will report it immediately, and the relevant departments of streets and communities will handle it urgently, and the grid owner will track it on the spot;

(4) Work requiring examination and approval: the person in charge of the grid grasps the information, the person in charge of the community line checks and defines it, the community director reviews it, and reports it to the relevant functional departments of the street for examination and approval. If it needs to be reported to the relevant departments in the town, it will be forwarded by the street.

4, clear job requirements

(1) Job responsibilities

First, strengthen the sense of responsibility, be diligent in the brain, legs, hands, mouth and pen, and become the first person to discover, accept, dispose of, coordinate and report. Second, be good at finding problems, dealing with problems and reporting problems in time; Actively communicate with community residents, enhance feelings, and keep abreast of social conditions and public opinion. The third is to advocate the "wrong working system" and adhere to grid inspection and observation. Fourth, fill in the grid staff's work log carefully, make weekly reports clear on working days, and input dynamic information in time. For matters that need to be handed over to other lines, fill in the "Work Sheet" in time and handle the handover procedures. Fifth, guide and attract property management agencies, residents' representatives, retired party member, residents' group leaders, corridor leaders, comrades who are enthusiastic about community work and community volunteers as voluntary information officers and supervisors to assist in the management within the grid.

(2) Strengthen publicity

First, strengthen publicity through multiple channels and forms, create a strong atmosphere of public opinion, and improve residents' awareness, support and participation in grid management. The second is to set up a grid map in a prominent position in the community, publish the information such as the photo, name, contact number, work content and management service responsibility of the grid owner, and issue a "service contact card" to each household.

(3) Improve the function

The first is the function of information communication. Establish a regular meeting system of daily information notification, so as to exchange and feedback information accurately, quickly and completely. The second is the quick disposal function, which can deal with problems in time. Third, the function of resource allocation, rational use of party building resources, administrative resources, social resources and market resources, and good at integration and utilization. The fourth is the convenience service function, which provides diversified and high-quality services for community residents in a timely and convenient manner. The fifth is the social security function, which provides social assistance to community residents, especially vulnerable groups, and creates employment opportunities.

5. Department cooperation

Each department of the sub-district office is linked with the community to help and guide the community to carry out grid management. The main tasks are:

(1) Regularly go to the linked community or "grid" for supervision and inspection;

(2) Participate in major activities to contact the community;

(3) Take the linked community as the experimental base, deepen and refine the functions of undergraduate courses and departments, cultivate work examples and carry out work innovation.

(4) Excavate and discover various advanced models, and cooperate with the contacted communities for promotion and publicity.