3. Collection of Summary Papers on Property Customer Service Work

1. Model essay on summary of property customer service.

Through this year's study and work, I have made great progress in working methods. Now I will summarize the work of the past year as follows:

1. Daily work of customer service receptionist

Because the work of customer service department is directly facing the owners of the residential area, customer service department is the most important part of the image of residential property company. It is precisely because of this that the company has formulated the service tenet of "let you satisfy every day" and all the "five ones" quality culture policies for customers and senior leaders, one-vote veto system, meticulous attitude and one-stop style. The daily work of the customer service administrator mainly includes: receiving the owner's visit; Handle the complaints of the owners; Handle the contact, follow-up and return visit of the owner's application for repair.

2. Strengthen study and improve business level.

Because I feel that my knowledge, ability, experience and position have a certain distance, I have never dared to take it lightly. For more than a year, I have been constantly strengthening the study of professional knowledge. In this respect, the company has also strengthened the training and assessment of professional knowledge, allowing us to flexibly use relevant professional knowledge in our work, so that our business level has indeed made some progress.

After continuous study, I have accumulated experience and knowledge, and all of them have certain working ability, and can independently deal with various problems in daily work. Be able to treat all tasks with a correct attitude, love your job and try to implement certification in practical work. Actively improve their professional quality, strive for the initiative in work, and strive to improve work efficiency and quality.

3. Existing problems and the direction of future efforts

Through the summary of this work, we did find some problems, mainly in:

(1) Because I don't know much about the property management specialty at first, a lot of work is done while groping, so that sometimes I can't do it with ease, and the work efficiency needs to be further improved.

(two) some work is not detailed enough, and some work coordination is not in place.

(3) The theoretical level of relevant majors can't fully meet the requirements of Okada for a qualified manager. One of the most important tasks of a property management company is to collect property fees. We have preferential policies for property fees every year, which can improve the collection rate of property fees, measure the service quality of our company and reflect whether the owners are satisfied with our work.

(4) Repairing the moldy wall was also one of the priorities of our work last year. Therefore, the leaders of the property company and the person in charge of the real estate analyzed the main reasons: on the one hand, the phenomenon of cold bridge, and then the water accumulated on the wall. Therefore, a maintenance plan was made: as soon as our customer service department received a call to repair the moldy wall, it reported the situation to the person in charge of the real estate. More importantly, the person in charge of the real estate personally went back to see, analyze the situation, arrange maintenance personnel to deal with it in time, and try to satisfy the owners.

In the future, efforts will be made to improve property management knowledge, service attitude and work level. Constantly strengthen learning, broaden knowledge, and strive to learn property management knowledge and related legal knowledge.

Strengthen the understanding of the development of property management companies, strengthen the understanding and learning of the surrounding environment and the development of the same industry, and make a good overall plan for the company, but understand the previous situation; We should pay more attention to the style construction of our department, strengthen management, unite as one, work hard, and form a good working atmosphere in our department. Continuously improve the service level and support of the owners and other departments.

I will serve the owners with full enthusiasm, safeguard the interests of the company, actively provide quality services for the owners, create higher value for the company, and strive to achieve greater and better work results.

2. Property customer service work summary model essay

20xx years are about to pass. In this year, it seems that there is not much worth recalling. Life and work still have no scenery along the way, just when I thought the road was moving forward and the days were so calm. After application and selection, I came to xx in 20xx 10, and I was very happy.

It has been more than two months since I joined xx, but for me, I have grown a lot. Learning a working method, work content and workflow that I am not completely familiar with from the beginning will help me to understand the workflow and content of the whole English customer service more comprehensively and systematically. Two months' work is not satisfactory, which requires me to study further, and then I will skillfully use it in every detail of my work. During this time, I have had introspection and thinking. Here, I not only criticized my work some time ago, but also made some summaries. How to do a good job in my future work and serve the company with everyone.

1.20xx year summary

(1) Work summary

I began to join xx on XX, XX, XX, learning from the old employees and participating in order registration and background management for the first time. Participate in the verification of English customer service orders for the first time; Participate in the questionnaire for the first time and complete the order reply; Contact the refund and complaint handling department for the first time. Here, I see hope, because I can learn more about my work. Because I have been engaged in related work before, I got started quickly. Thanks to the guidance and help of leaders and colleagues, and thanks to the company for giving me the opportunity to learn. Here, I see a group of hard-working, hard-working and down-to-earth people at work, I see a good team, and I have no sense of work pressure. But unfortunately, I have never been confident to complete the standardized operation and control of the whole process independently, which will be the primary task and the most important problem I will face and change in the coming year.

(2) deficiencies in the work

Lack of initiative in work, lack of communication with leaders and everyone, comprehensive and meticulous consideration of problems, and many mistakes, especially in order verification and follow-up. I need to spend more time and energy to study. Because this is far from the expectations and requirements of company leaders in their work. At the same time, the level of English theoretical knowledge, working pressure tolerance, and the implementation and planning of specific work need to be further improved. A series of problems need me to overcome and solve in my future work, so that I can do my job better. And what you should do and can do, you should be brave enough to undertake, not rely on others, not shrink back, not escape, and bravely take every step, so that you will be more confident, bold and careful in your work in the future.

2.20xx annual plan

The new year is coming, full of challenges and opportunities. I must work harder. It seems easy, but it needs hard work, attitude, confidence and endurance. I firmly believe that with the correct decision of the company leaders, the assistance of my colleagues and my unremitting efforts, the 20xx annual meeting will be a year for me to realize transformation in X.

(1) Enhance the sense of responsibility, obey the arrangement of leaders, actively communicate with leaders, and improve work efficiency.

We should take the initiative to get the work to the point and implement it, so as to reduce work mistakes. Always adhere to the attitude of asking if you don't understand, learning more if you don't understand, cooperating with colleagues and reporting work and suggestions to leaders. As a newcomer, you should put yourself down a little and understand the strength and importance of the team.

(2) Study hard and improve professional service ability.

When it comes to the study of work-related knowledge, I am not afraid of hardships and try my best to overcome them. I have encountered many new things, new problems and new situations that I seldom touch or even never understand. Such as service letter processing, refund process, order registration details processing, telephone verification, answering guest questions and so on. Faced with these problems, you should know more about yourself, be familiar with the company's products, order operation and how to manage, so as to quickly enter the work role and express it to customers in professional language.

(3) Take more actions and stick to the post responsibilities.

English customer service post, long working hours, heavy tasks, great pressure, night shift, shouldering the company image. Therefore, what is needed is someone who has a sense of responsibility, is not afraid of hardships, can endure hardships and is willing to contribute. We should also learn to constantly adjust our emotions and decompress ourselves.

There is no size of work, but the division of labor is different and the contribution is not much. Look at the intention, there is no need to haggle over every ounce. Just out of school, we have little social experience and work experience, so many people describe us as high-minded and low-minded. However, I personally think that I am highly motivated, and my characteristics are strong learning ability and sincere treatment. At work, we should be diligent in our own work, be modest and prudent, be neither arrogant nor impetuous, and not be a giant of words. Whether it is the daily affairs in the office or the tasks at work, I will do better with my heart. Learn to summarize, analyze and induce in time and professionally, and finally complete my promotion and growth. Learn to use the company's good environment to hone yourself, broaden yourself and improve yourself.

(4) Be good at thinking and integrate theory with practice.

Be a careful person at work. Under the guidance and care of the company leaders, I gradually became familiar with the work situation. Through careful observation and attention, reflection and summary, I have absorbed the essence, extracted the dross, and constantly summed up experience in my work. Grasp and discover the bright spots in everyone's work, learn from them and improve themselves, broaden their knowledge and improve their ability to perform their duties.

3. Property customer service work summary model essay

Today, I have changed from an ignorant student to an employee with job responsibilities, and the customer service work has changed from unfamiliar to familiar. I used to think that customer service was simple, monotonous and even boring, but I just answered the phone and took notes. In fact, to become a qualified property customer service staff, you need to have relevant professional knowledge, master certain work skills, and have a high sense of consciousness and responsibility, otherwise you will make mistakes and dereliction of duty in your work.

Looking back on customer service, there are gains and losses. Let me briefly summarize as follows:

1. Daily reception and telephone answering: warmly receive the visiting owners and actively solve the difficulties for them. Answer the owner's phone, be patient, record the owner's complaints and service matters, coordinate the handling results, and give timely feedback and pay a return visit to the owner.

2. Handling of daily repair: Actively dispatch workers according to different repair contents, and strive to solve the problem in the shortest time. At the same time, pay a return visit in time according to the completion of the repair report.

3. Check the sign-in of each department every morning.

4. Check the health of the hospital and corridor, and notify the cleaning staff to clean up the unqualified ones in time.

5. Warehouse management: timely register the receipt and warehousing of goods.

6. Collect the utilities and property fees of the store.

7. Collect all kinds of opinions and suggestions from customers in the process of property management, and constantly improve the service quality and service level of residential property management.

In the process of completing the above work, I learned a lot and grew a lot. I think the most important thing to do a good job in customer service is:

(1) The service attitude must be good. When you see your host in the yard, you should take the initiative to say hello. If you help him open the door and move things, it will make the host trust us more.

(2) Have the initiative, have a pair of eyes that will find problems, patrol the yard of the community every day, and solve problems in time when they are found. Don't wait for the master to come, we don't know what's going on yet, so we should be a prophet of everything.

As a person who has just entered the society and has little work experience, I will inevitably encounter all kinds of obstacles and difficulties in my work. In this brand-new year, I will try my best to correct the shortcomings in my past work and constantly improve and strengthen the following aspects:

1. Strengthen the study of basic knowledge of property management, improve customer service skills and psychology, and improve customer service reception details.

2. Further improve your personality, improve your patience with work, strengthen your sense of responsibility, and cultivate your enthusiasm for work.

3. Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities in all aspects, and keep up with the company's progress.

Fortunately, I can join the Sunshine Waterfront Team right after graduating from school. At this moment, my goal is to challenge myself, surpass myself and make greater progress in my work in the new year!