The property does not accept express delivery and is not complained by the owner. What can be done?

In most property management contracts, there is no provision for receiving the owner's mail or package. In other words, the property company has no obligation to collect parcels for the owners.

Xiao, a lawyer of Hubei Today Law Firm, said that if there is a "mail collection" project in the property service contract, the property must provide free collection services for the owners; If not, the property has the right to say no to the collection, and paid services are also acceptable.

He suggested that if there is no clause in the contract, there is a trading habit between the property and the owner, that is, the residential mail is usually signed by the property. In this case, the property must also collect mail for the owner.

Once there is a problem with the goods in the received mail or parcel, the principle of "whoever advocates it will give evidence" will be adopted, that is, the owner will collect evidence to prove to the property company that there is a problem with the goods in the property.

However, in order to avoid similar disputes, he suggested that the property and the owner can have a written or oral exemption agreement in advance.