Deeply Cultivate Profession and Create Excellence

In order to cultivate and export high-quality property management talents, constantly consolidate professional skills, improve service quality, and fully implement the corporate mission of "quality creates a better life". Jinmao Property Shanghai Central City Company launched the talent training project-"Golden Plan". June 65438+February 65438+June 06-June 65438+August 2020, the three-day "Golden Plan"-the third butler training camp was successfully launched, and 22 butlers from the 10 project participated in the training.

No. 1

Melting in the ice brings us closer.

At the beginning of the training, the Human Resources Department introduced the talent training program of "Alchemy Plan", and put forward relevant discipline requirements and expectations for the three-day training. I hope that through this training, all students can learn something, be more meticulous, caring, efficient and humanized in their daily housekeeping work, and systematically improve the service quality.

Then through the integration of the ice-breaking game, the strangeness was quickly eliminated and the distance between them was narrowed. Twenty-two housekeepers are divided into four groups, and the team style is displayed with a brush!

After group interaction, with the medium of "four-grid comics", we can get to know each student more deeply, and at the same time, we can think about the portrait of "good housekeeper".

second

Shaping standards and improving skills

With the end of the ice-breaking link, this training has officially kicked off. With the gathering of experts, intensive theoretical study and case analysis, * * * completed a learning journey with surging emotion.

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third place

Thinking collision, actual combat exercise

Discussion, interaction, scenario simulation and practical exercises

Key points of further digesting theoretical knowledge

Insight into the essence of high-end quality

Analysis of customer concerns in the whole life cycle

Thinking * * * vibration, from the customer's point of view, fully discuss.

Customer focus at different stages "I have opinions"

"Operation Woodpecker"

spot checking

Focus on customers

Focus contact person

group discussion

Summarize the highlights

* * * Promotion promotion

fourth

Field test of strengthening memory

In order to test the learning effect and consolidate the classroom knowledge, a written test is specially organized. Self-confidence, seriousness and meticulousness are the proof that all students have been carefully polished.

Fifth place

Honor moment, smooth graduation

Through scenario simulation, classroom performance, interactive answering questions, written examination and other means, the students' etiquette, expression ability, professionalism and business knowledge were comprehensively evaluated, and finally 22 housekeepers successfully passed and obtained the certificate of completion.

Once every three days and once every once in a while.

In this process

Deeply cultivate professional skills and consolidate business ability

Guide the direction with goals and build an excellent housekeeper team.

Teach people to fish with experience and promote high-end service brands.

so far

The third housekeeper training camp ended successfully!