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On the skills of interior designers
Interior designers should first establish a good first impression when talking about single skills and attract him with concepts. The following is a complete collection of conversation skills for interior designers. Welcome to reading.
First, when you meet a customer for the first time, you need to learn how to read and feel, and grasp the customer's personality!
First of all, guess the customer's personality according to the dress! Judging from the color of clothes, people with different personalities tend to have different trends in dress. For example, people wearing dark clothes usually pay attention to details and quality of life, so when introducing or explaining the design scheme to such customers, more details should be revealed; People who like to wear light colors are more modest and pay more attention to the quality of life than those who wear dark colors. Such customers are often clean and even neat, so when talking with such customers, pay attention to personal words and deeds. People who wear brightly colored clothes are generally lively and easy to talk to, and it is easier to negotiate with such customers when introducing design schemes. As long as the scheme is feasible, it can generally be negotiated; If you wear fancy clothes, these people are usually high-profile and like to be praised by others, so when talking with such customers, pay attention to creating opportunities to praise each other; People who like to wear red are passionate and impulsive, but they are stubborn, while middle-aged and elderly people who wear red are usually not satisfied with the old people. These customers are more enthusiastic, and it may be easier to talk to them about things that young people care about when talking about bills. Besides these, there are many details to pay attention to. For example, when the other person wears beads, he generally believes in Buddhism, and many details can reflect people's personality. If designers want to know more about how to look at customers' personalities, I recommend you to read the book "Looking at People in the West" and learn to guess others' personalities by reading this book. I believe it will be of great help to designers before talking about the list.
Secondly, it is the words and deeds of the other party when talking about the bill, and we should pay attention to the details of the other party's actions.
1. Eyes. For example, when talking about bills, customers look at you straight, indicating that the other party is not interested in talking to you, and even biased against you; When you meet such customers, you need to introduce the advantages of the design scheme to each other as soon as possible. If the other person is still in this state, then you should consider making an appointment another day.
2. Sitting posture. For example, when talking about bills, the other person's feet are separated during the conversation, indicating that the other person is talking to you seriously and listening to your introduction of the design scheme; If the other person's legs (hands) cross, it means that the other person is wary of you and doesn't trust you; Then you may need to follow up and talk to this kind of customer many times, open his heart and let him listen to your design plan. If the customer still behaves like this after meeting many times, then consider whether the other party intends to let you design for him.
3. Gestures. For example, when talking about bills, touching the neck with the other hand means that customers are not interested in the conversation. If so, you may want to change the subject. If the other person doesn't show interest in many conversation topics, then you should consider giving up.
The above gives you a brief introduction to the knowledge of customer psychological activities from the action. In fact, this kind of knowledge is far more than that; Today, I mainly introduce "the skills of interior designers to talk about orders", but I won't write about grasping the customer's personality and psychology. Let's talk about the second skill of designers talking about orders!
Second, how to make customers accept or recognize your plan at the meeting site and leave a deep impression on them?
First of all, on the basis of pleasant conversation with customers, after simply introducing their own design concepts and ideas to customers, they need to sketch interior design for customers, so I strongly suggest that designers should pay more attention to practicing hand-drawing before entering interior design; Through hand-drawing, customers can see your strength more intuitively, make them trust you more, and thus make customers more interested in you. Sometimes, no matter how good the design scheme is, it is necessary to leave a good and deep impression on customers. In fact, the most important thing for interior designers is to let the other side pay attention to you, so it is difficult for your competitors to steal customers from you. The main purpose of this step is to remind novice designers to have solid basic skills!
3. What main information do you need to know about the customer's house during the negotiation?
① Natural conditions of the house: including the area where the house is located, the area of the house, the property situation, and whether the old and new houses were bought by yourself or by the unit. ② Owner's information: basic information such as the owner's professional income, family members and age. (3) Do you get the key (if the other party gets the key, you can make an appointment to measure the room, otherwise continue to learn or try to make an appointment to measure the room). ④ Owner's decoration budget: It is also important to grasp the budget and start the design.
After mastering some basic information of the owner and the owner's house, we can basically start with the scheme and design.
In a word, the work that junior designers need to prepare for the first time includes: psychological preparation, knowledge preparation and design foundation preparation. These small summaries for junior designers may not be comprehensive, but they are very helpful for novice designers to learn to talk about orders. Can let junior interior designers know some tips that designers need to learn and prepare when talking about orders! However, the study of these tips is extremely important for designers' future career. I hope young designers study hard!
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