How to correctly understand the property fee and how to solve the problem of difficult collection of property fee?

1. The owner does not know enough about the property management industry. The owner is not a property management professional and does not know much about the laws and regulations of the property management industry. When buying a house, the general owners only care about the price and property certificate of the house, and don't know much about the systematic paid service industry of property management. Even if some owners know something about the industry, most of them are one-sided and intermittent. At present, owners generally believe that the work of property management companies is "all-inclusive", including cleaning, security, greening, and even the quality of houses should be the responsibility of property management companies. In fact, these understandings of the owners have certain limitations, because similar housing quality problems should be handled by housing construction units, and property management companies have no right to deal with these problems, but the owners do not understand this. When the property management company can't solve the problems they encounter in time, some owners will refuse to pay, underpay or default on the property management fee on the pretext that the service management of the property management company is not timely and in place. 2. The services provided by the property management company to the owners are not professional enough. The quality of employees in property management enterprises is different, some have poor service awareness, and many employees are not in place and are not professional enough. Some property management enterprise managers don't pay attention to employees' service attitude and skills, which leads to employees' inability to correctly position themselves in the process of managing and serving owners. It is easy to cause employees to only manage owners but not serve owners and other behaviors that are detrimental to the corporate image. Poor service attitude can easily cause owners' dissatisfaction with property management enterprises, which will lead to property management enterprises' "encountering" obstruction when collecting property management fees. 3. Some housing projects have quality problems. Some construction units use inferior building materials when building houses, which leads to some engineering quality problems in the houses where some owners live, such as roof leakage and wall cracks. Some owners are impulsive in anger and can't rationally consult with developers or construction units. Instead, the property management company that is unable to solve this problem is regarded as a "punching bag". Once the property management company does not solve this problem, the owners will express their dissatisfaction with the property management company in the form of not paying the property management fee. 4. Individual owners are lucky to pay for property management by themselves. There are indeed a few owners who are lucky enough to covet small profits and evade paying property management fees. Faced with these lucky owners, property management companies are helpless to them, because according to laws and regulations, enterprises have no right to punish these owners. Over time, this situation has seriously dampened the enthusiasm of other owners who have already paid property management fees, and also affected the effective operation of property management enterprises in management services. 5. The "related households" and "poor households" among the owners delay or waive the property management fee, which leads to the phenomenon of "comparison" among the owners. A property management enterprise needs to communicate effectively with the owners through some humanized ways. For example, some so-called "related households" in the community require the property management enterprises to reduce or postpone the property management fees. For some "poor households" whose lives are really difficult, the property management enterprises also adjust their property management fees to appropriate reductions and exemptions. These intentions of enterprises are good, but these humanized behaviors of enterprises have become the "reasons" for some owners to compare with these "related households" and "poor households", which has also seriously affected the enthusiasm of other owners to pay property management fees. 6. The government function of the community lags behind. At present, there are no neighborhood committees in many residential areas, and many functions of the government cannot be reflected here, which has become a blind spot for the government. The property management enterprise is the only management unit of such a community, so it is natural for the owners to find the property management enterprise, but the property management enterprise is really helpless to the owners in some aspects and does not have government functions. For example, the property management company only has the right to report the problem of raising large dogs to disturb the people in the community, but has no right to punish. When the aggrieved owners reflect these phenomena to the property management enterprises, the property management enterprises can only persuade them. Once the owners are dissatisfied with the results of the property management companies, the most direct reflection of the owners is to refuse to pay the property management fees. 1, strengthen the publicity of property laws and regulations. Property management companies should publicize property laws and regulations and property management knowledge to owners. For example, the property management company can publicize to the owners through bulletin boards, publicity columns or distribution of owners' manuals in the community, so as to let the owners know that it is the legal obligation of every owner to pay the property management fee; Or publicize the concept of "reasonable payment, shameful refusal to pay" to the owners, so that the owners can understand that not paying, underpaying or owing the property management fee will not only damage the legitimate rights and interests of the property management company, but also affect its normal maintenance, maintenance, operation and management, and more importantly, damage the legitimate rights and interests of all owners. 2. Strengthen the self-construction of property management enterprises and standardize services. In order to improve the owner's satisfaction rate and payment rate, property management enterprises should take the initiative to find reasons from themselves, actively adjust the internal mechanism, strengthen internal management, establish rules and regulations, standardize the code of conduct of employees, always put the owner's interests first, serve warmly, regard the community as their home, and work together with the owners to build a long-term and good interaction mechanism. 3, property management companies involved in advance or with the construction and development units to do a good job of housing handover in advance. Property management personnel come from the front line of property management and have rich experience in property use and maintenance. In the early intervention stage, property management enterprises can put forward reasonable suggestions from the perspective of convenient management, so that the construction units and construction units can be closer to the actual requirements of owners and users in the planning, design and construction of residential quarters, which is convenient for future management and maintenance. In addition, in order to avoid disputes caused by housing quality problems after the owner moves in, the property management enterprise can handle the housing handover with the construction and development unit in strict accordance with the housing acceptance and handover standards, and the problematic housing can be handed over after being handled by the construction and development unit, which is conducive to reducing disputes between the owner and the property management enterprise. 4. Property management companies should be good at using legal weapons to safeguard their legitimate rights and interests. According to People's Republic of China (PRC) Civil Procedure Law, Contract Law, Property Management Regulations and other relevant laws and regulations, all owners who fail to pay, underpay or default on property management fees without justifiable reasons can bring legal proceedings by the property management company. The best way for a property management company to protect its own rights and interests is to inform these owners who refuse to pay the property management fee first and fully communicate with them. For owners who can't communicate, enterprises can take legal proceedings, but while safeguarding their rights and interests according to law, property management enterprises must be rational, well-founded and restrained to prevent the vicious circle of property charges from being formed due to the antagonistic relationship with owners.