Speech by property manager

Hello, everyone.

In the past two months, with the concerted efforts and close cooperation of Qi Xin, the property management of Vancouver Garden has made a good start and gradually embarked on the track of standardization and normalization. The hardest part is actually in the beginning We have already taken the first step, and our future work will certainly take advantage of the situation and climb the peak bravely.

Brothers and sisters, property management is a rising industry in China. It is only twenty years since 198 1 the first property management enterprise in Shenzhen was born. However, with the needs of social development and management, with the support and guidance of national policies and systems, property management has blossomed everywhere, flourished and the management level has been improved day by day. It is one of the important industries that attract the attention of society, government, residents and the masses, and has become an important carrier for stabilizing and building a harmonious society.

As property management practitioners, we should establish two important ideas. One is the sense of professional honor, and we should be proud of our profession. At present, property management companies have become the most basic management and service team in society, and the stability and development of society cannot be separated from us; Second, the sense of professional responsibility. Everyone should be aware of their responsibilities. Our work and service are directly related to the happy life index of community residents. In other words, our working ability and working attitude directly affect the life order and property safety of the whole community, and we have a long way to go. Therefore, in view of the future work, I would like to make some suggestions to all the staff here.

Requirements and expectations.

First, standardize performance and create benefits through service.

We should take the Property Management Regulations promulgated and implemented in the State Council in 20xx as the standard and take the important spirit of the 18th National Congress of the Communist Party of China as the guide, clearly understand the situation, seize the opportunity, and strive to create a new situation in the development of property management norms, so as to win achievements for the team and interests for the individual.

1. Pay attention to security services, which is the first window of property management. Your smile and actions represent the overall image of the company. Hold the car door for the elderly, hold an umbrella when it rains, open the door for people entering the community with both hands, and add handles to the load-bearing owners. ); Adhere to the actual arrival system and commuting system, strengthen the self-inspection of residential equipment, improve the operation quality of hardware facilities, and reduce the repair rate of equipment (throttling in disguise and increasing flow);

2. Do a good job in cleaning service, so as to be on time and regularly, and improve the service level and satisfaction rate;

3. Do a good job in logistics services such as rental, printing, postal services, transportation and other convenient services, and strive to do more practical things and do good things for the residents of the community;

4. Pay close attention to the system of linking salary assessment with work performance, conduct regular spot checks and assessments, be fair and objective, with clear rewards and punishments, and improve team service awareness and service level.

Second, professionalism is better than competition, and the image is vertical.

This is an era of rapid development. It is also a highly competitive and unpredictable society. In Chengdu, property management companies abound. If they don't do well, they will be eliminated. Without brand, there is no benefit. The owner is God, and God (owner) controls our interests and income. Only by winning the trust of the masses with professional service ability and level can the value of property management be realized. Only when the property management level reaches the star level can our team be recognized by the public, thus making our brand famous. Only by working in a brand company can the salary be rich and secure (project: Vanke calls the project and Qiaotou also does the project, which is definitely different from the industry standard).

At present, many employees' knowledge and understanding of property management are biased, which is manifested in perfunctory work and lax attitude. In the past two years, the media frequently exposed the problems existing in property management, such as excessive fees, inadequate management services, infringement of owners' rights and interests, and even security guards hitting people. There will be a strict management system in the operation of the company, and employees must strictly abide by it and strive to achieve three musts and three prohibitions.

Three musts:

1. Be sure to keep all public areas clean, collect garbage regularly and transport all garbage out of the area. Ensure that garbage collection facilities are in good working condition.

2. Be sure to dismantle any buildings and accessories that do not meet the requirements of the Convention, and collect damages and expenses caused by the demolition from the relevant owners.

3. Be sure to maintain and maintain the green area in strict accordance with the requirements of relevant government departments to keep it in good condition.

Three no:

1. Company staff are not allowed to engage in projects unrelated to their work during their work, such as gathering people to gamble, making troubles, etc. Once you find the hell to pay the price;

2. It is forbidden to engage in activities that endanger the owner at any time and in any way. Once found, strict punishment will be imposed according to the company system and relevant state regulations;

3. No employee may damage the overall image and interests of the company in any form. If losses and serious consequences are caused, double indemnity will be regulated according to the law.

Third, the incentive mechanism:

We will reward outstanding employees quarterly, give material rewards to employees who perform well after fair assessment, and raise the salary of outstanding employees in the current year;

Brothers and sisters, we should realize that property management should adhere to the advanced concept of people-oriented and science. Our clients are not only several houses, but also people with flesh and blood. It is our bounden duty to provide them with the best service. Property management companies should carry out two surveys on owners' satisfaction in residential areas every year, evaluate service stars, and strive for owners' satisfaction with residential property management to reach over 90%.

Brothers and sisters, your work is related to the development prospect of the company, and the development prospect of the company affects everyone's income and living standard. We are an inseparable whole. Let's unite as one, and * * * Qi Xin will work together to get the greatest benefit * * * to win.

Thank you!