Year-end summary reference of property management

28-65438+February * * * Completed 16 Hualian large-scale promotion party, Phoenix electric car trade-in, sale and other activities, basically achieved the coordination between cleaning and on-site safety management, so that all activities were successfully completed.

3 Unicom Residential Property Management Service Center has held many coordination meetings with other merchants and Hualian users to determine the access routes of vehicles and personnel, parking areas of garages and other issues, so as to meet the needs of other parties to the maximum extent without affecting their use.

4. Implement cleaning service, reception service, on-site supervision and other management for the sales points in the 88th block and Shengtian Green.

Work;

Perforation cooperation of sewer in area 5

6. Coordinated rectification of leakage points in the second floor bathroom.

7 Coordinated installation of toilet water intake point and mop pool

8. Coordinate the setting of domestic garbage dump in negative second floor shopping mall.

9 standardize and coordinate the parking of vehicles in the square opposite the normal college.

human resource management

1 Fully allocate human resources and tap potential. On the premise of ensuring the safety of the block, through the integration of human resources, only six posts are set up to carry out the security work of the block, and the work saturation is 100%.

Only five posts are set up to ensure the overall cleanliness of the first and second blocks and the first, second and third garages. It requires high task and heavy work, and the working saturation is 100%.

Administrative posts only have 1 person for comprehensive administrative management, and the post saturation is 100%.

In terms of personnel construction, on the one hand, the management service center strictly manages and resolutely replaces those who are incompetent; On the other hand, it is necessary to carry out humanized management, rationally adjust posts and create a good working atmosphere. Fully mobilize the interpersonal network of employees, mobilize everyone's enthusiasm for introduction, actively introduce people to participate, and further reserve human resources.

5. In team building, on the one hand, it emphasizes the working methods of seeking truth from facts, taking the lead in setting an example and taking the lead by oneself in the work, so as to promote the work initiative of employees. On the other hand, let employees know the value of the team, encourage employees to be far-sighted, and link their own interests and development with the rise and fall of the management service center for the purpose of learning and upgrading, so as to promote all employees to form a fighting and harmonious team to meet the needs of the continuous reform, innovation and growth of the management service center.

One of the important measures of xx service center, so that each department has a plan and summary every week. It improves the timeliness and quality of service.

In daily work, according to the requirements of the company's system documents and regulations, the management method of combining self-examination with inspection is implemented, so that the management service work is institutionalized and programmed.

The internal training of employees is one of our key points and a daily indicator task. Standardize gfd professional knowledge training through etiquette training to improve professional skills; Work procedure training to strengthen execution; The training of case analysis, improving practical skills and other related work skills should be constantly guided and strengthened in daily work to improve the overall service level.

9. Actively coordinate the decoration, material procurement, installation and daily management of the staff canteen, and start the overall management of the staff canteen from June 5438+065438+ 10. According to the increase of employees, an increase has been taken.

Year-end summary of property management II. I have been working as an intern in the post of letter opening since I joined the company during the Spring Festival. After a period of understanding of the work, I have become a deliveryman and gradually become a county and city sealer. With the reform of the company and the help of my colleagues, I gradually grew up, and I also realized the happiness of my work through hardships. Every encouragement from leaders and every care from colleagues is happiness. There are many shortcomings in previous work:

First, obey.

It is necessary for an enterprise and institution employee to finish every task assigned by the leader seriously, but I still have some shortcomings that need to be corrected and improved. To change from a courier to a good courier salesman, take daily tasks as a stepping stone to your progress. The arrangement of the leader is the charge number, and follow up the shift at the first time. I obeyed, and I know more about the significance and importance of obedience. I have been constantly changing my working environment and place since I joined the company for three years. Sometimes I really don't understand, but I still do my job unswervingly. I know there must be leadership reasons for this arrangement, and I will be more obedient to the transfer in my future work.

Second, the shortcomings in the work.

1, personal accomplishment and basic quality need to be further improved.

2, the theoretical level and working ability are still slightly insufficient, and they need to grow in learning.

3. The communication with colleagues is not harmonious enough and needs further improvement.

4, careful work needs to be further improved, fully understand that attention is the truth learned everywhere.

5. The subjective initiative of work needs to be further improved.

Third, the team.

Two heads are better than one. The staff of the whole station, under the leadership of the current team leader, created a good atmosphere for Qi Xin to work together to solve difficulties and perform tasks together. I am a soldier in this team, and I am also a proud soldier. The company also constantly provides training and exercise opportunities, from the transshipment group to the import self-study and internship, which quickly improves the business level and professional knowledge in a short time and has a great understanding of the business. I am also a proud soldier in this big team, and I firmly believe that one day all EMS staff will develop with one heart and one mind.

Fourth, business.

Good at summing up and accumulating experience in the practice of successfully improving business level; Be good at learning from failure and try to turn it into your own business level.

We should study hard, use our brains hard, work hard, step up the efficiency of our business level, and get familiar with basic business faster.

Fifth, the concept of time.

It's easy to be late, although in most cases it's because of the interference of family affairs. However, I know very well that the perfection of enterprise management depends on the system. As the saying goes, Fiona Fang cannot be achieved without rules. At the same time, we should also exercise self-discipline and remind ourselves to try our best to balance work and life.

Year-end summary of property management 3 years flies, and more than half a year's logistics customer service work has ended. Since my work, I have made great progress and gained a lot in my thought, study and work under the careful training and teaching of the unit leaders and through my continuous efforts. The following is a summary of my work in the first half of the year.

First, be strict with yourself and correct your work attitude.

Be strict with yourself, have a strong pursuit of professional knowledge and skills, correct working attitude and integrate theory with practice; In addition to learning professional knowledge, we also pay attention to the expansion of knowledge in all aspects, and extensively dabble in the knowledge of other departments and disciplines, so as to improve our own specialties and ideological and cultural quality, including learning to develop good living habits in life, living a full and orderly life, having a rigorous attitude towards life and a good life style, being warm and generous, honest and trustworthy, helpful, having their own good principles, and being able to live in harmony with colleagues. Because my major has nothing to do with the logistics industry, I have never given up learning theoretical knowledge and business knowledge, and at the same time, I have linked actual combat with theoretical knowledge at work to make the theoretical level simpler.

Second, do a good job in data declaration and customer service of documents.

Has been responsible for customs declaration and assisting colleagues in various positions. I have been working in the operation center, mainly responsible for data declaration and customer service of documents. Wherever I go, I am strict with myself, study hard and strive to be an expert. It is with such a firm belief that I have mastered customs declaration, warehouse receipt statistics and other services and become an all-round librarian of the data group. Do a good job in the declaration and printing of customs declarations. Distribute customs declaration materials, modify and print warehouse receipts, supplement warehouse receipt data (commodity code and sub-measurement), count the input workload, and distribute yellow bills after customs examination and green bills after supplementary information. After the customs declaration verification is tracked and signed (from the acceptance status to the declaration status), when the customer handles the tax refund verification in the later stage, the customs declaration, warehouse receipt and warehouse receipt will be printed.

Due to my inexperience at the beginning, I made some mistakes in my work. For example, repeated customs declaration was slow at first. Generally speaking, during this period of customer service, through unremitting efforts, I have made some achievements and progress: I am familiar with the operation process of related positions and have accumulated some experience; Have a more comprehensive and specific understanding of the company's processes; In my work, I exercised my vigilance in finding documents and my ability to solve them in time; Complete the task carefully and help speed up the circulation of documents.

Three, review the customs declaration materials and be timely and accurate in the work.

The customer service staff of documents is mainly responsible for receiving the customs declaration materials submitted by customers and completing the preliminary examination or reporting of customs declaration materials. After checking that the customs declaration materials meet the basic reporting requirements of the customs declaration form, track the documents with reference to the business system data, and then submit the documents to the document reviewer for review; Communicate with customers and solve any problems in customs declaration quickly. In customer service, in order to better serve customers, I give different help and services to customers with different levels and needs, which requires me not only to have comprehensive professional knowledge and extensive information sources, but also to keep close contact with various departments. More importantly, the timeliness and accuracy of information transmission.

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