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What's the complaint number of Country Garden?
"123 15" is an important task for the national industrial and commercial administrative authorities to accept consumer complaints and reports, mediate consumer rights disputes, investigate and deal with cases of infringing consumers' rights and economic violations such as manufacturing and selling fake and shoddy goods, and supervise and manage the market and administrative law enforcement. If consumers feel that their rights and interests have been infringed, they can call 660.
Application of 1, 123 15;
When your rights and interests are infringed and the respondent is under the jurisdiction of the administrative department for industry and commerce;
When you are in the process of consumption, when your legitimate rights and interests are violated;
When you find fake and shoddy goods and "black dens" for manufacturing and selling fake and shoddy goods.
2. How to use 123 15 to protect rights:
After dialing 123 15, if you need to complain or report, please answer the questions according to the staff's prompts, truthfully tell the facts, reasons and requirements of the complaint, and tell your name, address, telephone number or other contact information as well as the name, address and telephone number of the respondent.
You can also complain online. The website of 123 15 is www.12315.cn.
In addition, according to 20 14, the Measures for Handling Consumer Complaints by the Administration for Industry and Commerce: Article 29 The administrative department for industry and commerce shall terminate mediation within 60 days from the date of accepting consumer complaints; If mediation fails, the mediation shall be terminated. If identification or testing is required, the identification or testing time shall not be counted within 60 days.
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