Work Report of General Manager of Property Management Company

Article 1 Work Report of General Manager of Property Management Company

Dear Group Leader: In 20XX, under the correct leadership of the group company, XX Property has created a new situation of sustained, stable and healthy development under the joint efforts of all employees, closely focusing on the business task indicators issued by the group company. It is estimated that the annual operating income of 20XX will be XXX million, accounting for XX% of the target set by the Group. The total profit is 2.7 million yuan, accounting for 100% of the group's target. My main work report for 20XX is as follows for your reference:

First, take the lead in setting an example, set an example, and strengthen the construction of their own style. As the branch secretary and general manager of the property management company, I am clearly aware of my responsibilities and obligations, and I know that it is a great responsibility to lead all employees to realize the sustainable and long-term development of enterprises and employees and do a good job in maintaining and increasing the value of state-owned assets.

Honesty and self-discipline are the minimum requirements for cadres in party member. Over the past year, as the leader of a property management company, I have been able to keep my responsibilities in mind, always tighten the string of building a clean government in complicated practical work, always take honesty and self-discipline and correcting unhealthy tendencies as major events, and strictly demand myself. Diligence and thrift in life can keep away from hedonism, restrain extravagance and waste, and consciously resist the influence of unhealthy thoughts and values.

In the past year, we strictly followed the principle of "fairness, justice and openness" in major business decisions, major project arrangements, large capital operations, project bidding and other matters, and adopted the way of collective discussion among team members to ensure the scientific and democratic decision-making.

Two. Review of main work in 20XX years

(A) the implementation of the target responsibility system, clear responsibilities at all levels, and promote the healthy development of enterprises.

At the beginning of 20XX, on the premise of reaching a * * * understanding with the members of the management team, I effectively decomposed the overall goals issued by the group, and signed the project manager's target management responsibility letter on behalf of the company and the project director respectively. The headquarters of the company starts with five links: organization, planning, division of labor, promotion and assessment, refines indicators, clarifies responsibilities, strengthens supervision and strict assessment, and truly implements the target responsibility system.

(two) innovation and change, comprehensive development of consulting projects, adjust the income structure.

In 20XX, the company continued to improve its income structure and profit model, vigorously expanded high-return consulting projects, and successfully signed XXXXXX and other consulting projects, increasing its annual income by nearly one million yuan. Among them, on the basis of XXXX project, we deployed elite soldiers to build a high-quality consulting team, followed the trend after forming a brand effect, and successively won XXXX and other consulting projects, which played a beautiful battle in the market development of consulting projects.

(three) pragmatic, dig deep into the resources of the owners, and effectively implement diversified operations.

With the increasing demand of owners for socialization and specialization of property services, it provides unlimited business opportunities for diversified management of property management. Life supermarkets, canteens and reception centers (guest houses) can all be our income-generating points and profit-making points. The potential demand of XX property service owners has great market potential. In 20XX, in addition to encouraging the elevator service center and the greening maintenance center to undertake foreign business to generate income, various projects also vigorously provide extended services such as conference services, flower procurement and laundry services. Cooperation with XXXX and other units has also achieved certain results.

(four) improve the process, reform the evaluation method, and promote the improvement of service quality.

Everything in a property management company is quality, and every move is service. Service quality is the lifeline of property management enterprises. In 20XX, the company re-established a series of service system processes, such as pre-intervention workflow, marketing club service process and food delivery service process, to make them more practical and instructive. I also personally led the deputy general manager and department manager to participate in the cross-examination and inspection of the project in the evening. On the one hand, by cross-evaluating the security, cleaning, greening and customer service quality of each service hall, the links between projects are closer; On the other hand, the advantages and highlights of each project were found in the inspection, and the shortcomings were also put forward, which touched the project leader greatly and achieved good results.

Three. Main problems in management

At present, due to the rapid development of the project, there are gaps in middle-level managers, especially the generalists and generalists needed for consulting projects, which should be paid attention to. We are still in the stage of experience management in many aspects, and there is still a certain gap from the refinement and efficiency of management. For example:

1) In terms of quality management, the inapplicability of quality management system and practice leads to the disconnection between running documents and implementation, and the system is hung on the wall, which means that it cannot be implemented in action. Quality management is a mere formality, and the level of managers is uneven. Some projects have weak self-inspection consciousness and passive service, which leads to the decline of quality.

2) Although the diversified operation and all-staff marketing mechanism have been implemented, the effect is not obvious at present, the enthusiasm of employees has not been fully mobilized, and there is still room for further exploration and improvement of related business types and incentive mechanisms.

Four. 20XX work plan

Increase in income

1. Further improve the quality of property management services of the project, and constantly improve the satisfaction of the owners with property services. At the same time, the company will also strengthen communication with the owners and strive to increase the property management fees of some projects.

2. Relying on XX brand and centering on XXXX, vigorously expand property management projects, canteen catering services and property consultancy services; Consulting management should also dare to innovate, build an online consulting platform, perfect and improve the operation process of consulting projects, establish a scientific operation system, and improve the quality controllability of consulting projects through qualification certification, on-the-job training, consulting work guide, project task book, on-site guidance of consulting report expert group and other forms.

quality management

1. Simplify and revise company-level operation documents, and simplify and standardize services by improving and refining project working documents.

2. Learn from the successful experience of the "building manager" model in the industry, strengthen the landing of customer service functions and strengthen the internal self-inspection supervision of the project.

3. Take results as the guide and continue to deepen the target responsibility system. Since the implementation of the target responsibility system for one year, there have been achievements and improvements, but there are also some shortcomings. The correlation between the assessment results and the director's promotion and demotion rewards and punishments is not strong, and there is no unified assessment scale and specific hard measures. How to better combine the appointment and dismissal system, the promotion and demotion system, the reward and punishment system with the performance appraisal results is a problem that we need to face and solve in the new year.

In 20XX, all the business indicators issued by the Group were fully completed, and our work this year can be said to be very stressful. Sunshine always comes after a storm. In the new year, opportunities and challenges coexist. We have reason to believe that with the support, care and help of the group company, through the sincere efforts and joint efforts of all employees, XX Property will realize the value of the company and its employees while following the development of the group company, and realize the sustainable development of the company's performance and employees' careers.

Article 2 Work report of the general manager of the property management company

Dear XX leader: I am currently a member of the village committee of Beizhaiying Village and the manager of the property management company, and now I report to the leading comrades.

Strengthen study, improve ideological quality, learn the spirit of "xx", and persist in building the party for the public and governing for the people. Focus on team building, civilized village building and harmonious community building, learn professional knowledge and improve work ability.

Yalong Garden Community * * has 56 residential buildings (including 53 multi-storey buildings and 3 high-rise buildings, with 16 floors) with a total of 3,655 households, with more than 1000 above-ground parking spaces, an underground parking lot, 3 leisure squares, a four-storey service building, commercial shops 16 and a kindergarten. Based on the service concept of "people-oriented" and "management in service", all staff provide all-round and first-class management services for villagers and residents, winning the trust and support of residents. In order to further improve the management and service level, we actively participated in the work of creating a civilized, harmonious and excellent community in 20XX.

Make a brief report mainly from the following aspects:

First, improve the organization and make detailed plans.

First of all, the work is divided into five aspects: office, water and electricity management, maintenance, planting and health and safety. Set up five departments, each of which is headed by a person with outstanding work and strong sense of responsibility. The management of the property management company, which consists of the manager and the director, holds a regular meeting every Monday morning to plan and summarize the work. Daily service work is strictly regulated, and detailed work plans and work objectives are formulated. Each department conducts monthly assessment to ensure that all work can be carried out smoothly, and take this opportunity to further improve our management service level.

Second, strengthen internal management and improve the quality of employees.

In order to provide good management services to villagers, we must have a high-quality staff and a perfect internal management mechanism. We have a complete set of rules and regulations for community management in Yalong Park. We know that the perfect system can only show its function if it is implemented, so we should focus on implementation in our daily work. First of all, the staff are systematically trained in strict accordance with the requirements. In addition to the training plan of the property management company, all departments make detailed training plans according to the actual needs of this position, covering rules and regulations, laws and regulations, service awareness, service skills and other aspects, so that each employee can master the service skills needed for this position and improve their own quality through training (for example, we have purchased more than 120 professional knowledge books, lent training CDs to employees many times, and asked them to write feedback, etc.). ), so as to keep the overall quality of employees at a high level. Secondly, according to the development direction of the village and the specific situation of the community, the work instruction was formulated to improve the internal management. On this basis, a rigorous assessment was conducted, and rewards and punishments were given in combination with the assessment results. The implementation of the survival of the fittest has greatly improved the enthusiasm of employees and promoted the work. Every half a month, the management personnel of the property management company will go to the community to inspect the public security, sanitation and greening of the community, with clear rewards and punishments. In addition, inspection and supervision have been strengthened. In addition to the supervision of superiors and subordinates, it also requires cross-supervision and inspection of personnel in different positions, which greatly avoids the management responsibility caused by omissions.

Third, overcome difficulties, work hard, and provide first-class services according to the requirements of residents.

In 20XX, all residential buildings and commercial shops in Yalong Garden Community were completed. A large number of owners move in, and the work pressure of the property management company's office, reception telephone, water and electricity maintenance, winter heating and civil engineering maintenance increases greatly. All staff work overtime, not afraid of hardship and fatigue, and work hard. "service-oriented, customer-centered", do a good job in various management services. Property management companies adhere to the service concept of "people-oriented" and "management in service", actively understand residents' needs and deal with them in time. While doing a good job in daily management services, it also provides quick and convenient convenience services for owners.

The property management layer regularly visits residents' homes, fully communicates with residents, understands the demand and the service status of the employees of the property management company, and thus provides targeted solutions and convenient services. The office regularly pays a return visit to the residents who reflect the problems to find out their satisfaction with the management services. Some opinions and suggestions were also sought, and reasonable suggestions were adopted in time. At the same time, according to the opinions of residents, while doing a good job in basic management services, some convenience service projects have been carried out in a targeted manner. For example: indoor maintenance, contact with newspapers, indoor cleaning, telephone installation, broadband and other services, for the elderly, the disabled, patients and other vulnerable groups, voluntary replacement of valves, light bulbs, pipeline maintenance and other work. We also negotiated with store "Tianfulong Supermarket" in the community 1 and store "Aowester Laundry" in store 5 to deliver goods to residents free of charge under the condition of ensuring quality. These seemingly insignificant measures have actually greatly facilitated the residents.

Under the correct command of the 20XX village head, the property management company has completed the following main tasks:

1, boiler room reconstruction, adding a 20-ton boiler. In view of some problems in heating last year, at the beginning of this year, the leaders of the village Committee instructed to invest huge sums of money to transform the boiler room. These include: pipeline renovation, pump room renovation, boiler maintenance, housing renovation, electric power renovation, and adding a 20-ton boiler. Ensure heating this winter so that all residents can spend a warm winter.

2. Rebuild the drainage pipeline and do a good job in flood control. 20XX In May, the property management company and the municipal design institute made a plan after researching and investigating the rainwater discharge in the residential area. Make a plane car on the water storage pit of the community, equipped with a high-power water pump and a 500-meter drainage pipe. Water storage pit dredging and other work, timely discharge rainwater into the municipal rainwater main pipeline to ensure the safety of flood control in old communities.

3. Donate money for the Sichuan disaster area. On May 12, 20XX, a devastating earthquake occurred in Sichuan Province, causing great losses to local people's lives and property. The leader personally went to the scene for earthquake relief. Villagers' committees and property management companies timely carried out the donation activities of "earthquake relief and love" at the gate of the community. In three days, villagers and Yalong residents donated 35,239 yuan, and the village Committee donated 65,438+10,000 yuan. On the morning of May 6th, all the donations of 16 were turned over to the Red Cross Society of Hebei Province, and the Zhao Yan Evening News reported on this matter, which was widely praised by the society. During the Olympic Games in August, security work was carried out according to the deployment of superiors, and more than 60 security personnel were trained. Community safety precautions ensured the safety of the community during the Olympic Games.

4.20XX 10 year 10 30, the heating fee for this winter will be levied. Because the municipal government issued the heating fee standard late, this year's charging time is short and the task is heavy. The property management company fully cooperates with the village leaders to urge the payment of heating fees, and the toll collectors work overtime, charging 12 hour from 7 am to 7 pm every day, and doing a good job of explanation. On June 5438+04, heating was started, and the maintenance personnel worked overtime every night to deal with the heating problems in the community in a timely and effective manner. Thanks to everyone's efforts, the heating fee was collected this winter, and the maintenance work was successfully completed.

5. In order to further establish the corporate image of Yalong Property Company, the company made full use of [Beizhai Business Newspaper] for publicity, and promoted and improved our management level. At the same time, according to their own characteristics, formulate scientific publicity strategies, combine creativity with culture, and timely reflect the culture of community residents, corporate culture of property companies, work and life of employees, etc. This not only inspired the excellent employees who worked hard, but also answered the questions raised by residents and various hot issues. It also cultivated everyone's social morality and improved everyone's quality of life. Therefore, every issue of the newspaper has a special person to contribute, planning and preparing in advance. Let newspapers become a beautiful landscape of property companies.

In the daily service work, we have established perfect rules and regulations to provide satisfactory services for owners, and the satisfaction of residents is our goal. First of all, the property company implements a 24-hour duty system, and every appeal of residents is recorded by a special person and a return visit is arranged. Everything is handled in a completely closed way and handled in time. Secondly, in the process of managing services, we emphasize prevention. We should think of the residents and do it in front of them. We can't passively wait for residents to complain before dealing with the problem. Through various forms of training, we also strengthen the service consciousness of service personnel, let employees know the work spirit of "being dedicated even if you are not a genius", keep in mind the service concept of "taking residents as the center" and run through the whole work process. We will provide first-class management and service for residents through full communication with them and combining our professional knowledge.

Fourth, strengthen safety management to ensure that the community can live and work in peace.

It can be seen that safety is the most important thing for the community. The property management company implements a closed management system, separating people and vehicles at the two gates of the community and patrolling the community 24 hours a day. The management of Yalong Garden Community takes the route of high-grade community management. In the aspect of intelligent management, 20XX introduced two advanced intelligent vehicle management systems (one in the north gate and one in the underground garage) in September.

Implement intelligent management of vehicles entering and leaving the community. Residents have fixed vehicles, one car and one card, and swipe their cards in and out of the community. Temporary visiting vehicles shall be replaced by card system, 24-hour video monitoring, computer comparison of entering and leaving vehicles, and timely handling of problems found. There are also high-tech systems such as 24-hour fire monitoring in high-rise buildings. Advanced technical defense system has played a great role, but only advanced facilities and equipment are far from enough, and a perfect system and an excellent security team are needed to match it in order to exert its power. Therefore, the property management company has designated strict inspection, maintenance and use of the system to ensure the accuracy and reliability of the system.

In civil air defense, there is an excellent quality support team, basically veterans and outstanding young people, with strong military quality and good work style. Regular training and training keep the quality of the security team at a stable high level, and a safe and comfortable living environment is created for the residents of the community through the measures of combining perfect technical defense with civil air defense.

Five, to create a beautiful living environment, praised by provincial and municipal leaders and households.

In order to make residents have a beautiful living environment, the property management company has set up a greening and cleaning team, which is responsible for the environmental management and facility maintenance of the community and has implemented a strict management system. For example, residential roads are swept twice a day, trash cans are wiped twice a week, and corridors are swept once a week. Debris, cigarette butts and other sundries are cleaned up in time, and the leaves are clear at sunset in autumn, making the community full of vitality and not desolate. Through perfect rules and regulations and careful management by professionals, the residential environment is more beautiful.

In a word, I have made some achievements in my work in 20XX, but there is still a big gap between my work and other comrades. In the 20XX years of work, I will study hard, make up for the shortcomings, unite all the staff, and make all the work of Yalong Property Company reach a new level.

There are omissions in the above report. Please criticize and correct me.

Article 3 Work Report of General Manager of Property Management Company

Leaders and colleagues: Hello! In 20XX, under the correct leadership of the group leaders, driven by Chairman Song and General Manager, and with the support and help of all the staff, I earnestly performed the duties of the vice president, effectively played the role of employee assistant, and earnestly assisted the departments of property management, venue planning, venue operation, technical support and security, and successfully completed various tasks. 20XX years have passed, and one year's study and work time is not too long, but I have received too much help from everyone, and I am deeply ashamed that I have paid too little for myself. 1 year, with the trust of company leaders and the care and help of colleagues, I quickly adapted to my new job and completed the transformation from the original familiar real estate development field to the exhibition management field.

I hereby report my employment in 20XX as follows:

1. The Property Management Co., Ltd. I am in charge of has gradually entered normal operation since its establishment, and at the same time, it has gone through the process of going it alone in preparation and gradually forming its lineup. During this period, there were many explorations, lessons, experiences and gains, which laid the foundation for further development in the future.

2. The competent technical support department has continuously improved the personnel structure, various systems and processes of the department from the operation, basically determined the overall framework of the department, and laid a solid foundation for the department to reach a new level next year; In the work, the technical support department persisted in hard work, made a big fuss about scientific consumption reduction, and successfully completed the power supply and water supply guarantee tasks of the venues and the second-phase perennial pavilions and office buildings.

3. The Director's Coordination Department is mainly responsible for the overall planning of the exhibition. We pay attention to being precise and meticulous in our work, and * * * completed the overall planning of the 19 exhibition without any major overall planning accidents. Refine the overall work, provide customers with reasonable solutions, and ensure that every special service is refined and refined, and the responsibility lies with people. Adhering to the tenet of "serious and responsible, serving wholeheartedly", we often work overtime and overload to ensure the smooth holding of the exhibition. With meticulous and timely service, it has won wide acclaim from customers and established a good reputation in the industry. The customer return rate is over 90%. Compared with 20XX, the number of contracted exhibitions, contracted area and contracted amount increased by 73%, 65,438+000% and 53% respectively.

4. After nearly a year's exploration, the marketing department has initially established a set of marketing workflow, management methods, sales tools, overall processes and templates for the marketing of the Expo site. Form a weekly meeting system of "summing up problems and improving yourself", share the experience and lessons of each exhibition in time, find out solutions to problems in time, adjust strategies and processes, and continuously improve service quality.

5. In the case of a large number of exhibitions and a shortage of personnel, the operation of each exhibition is basically a department-wide operation, with great work intensity and pressure. The average number of overtime days in a single department is 25 days (excluding overtime at night), and it will undertake nearly 30 exhibitions next year. It is suggested to supplement the staffing in time to solve the problem.

6. The efficiency of product development needs to be improved. The design and development efficiency of exhibition products is slow, and the products are not fully understood and developed in time, which leads to the lag of product development. This year, we will strive to complete the product development project through effective division of labor, clear planning and implementation of the plan.

7, the security department to strengthen training and system construction, strict management, no fire and public security accidents throughout the year.

According to the team division responsibility system, I am mainly responsible for the work of the above-mentioned departments such as property, venue operation, venue overall planning, technical support and security. For more than a year, in my daily work, I tried to be a supporting role, a leading role and an assistant to the general manager. Strictly follow the management procedures and perform the duties. Taking solid diligent work style and efficiency construction as an opportunity, Scientific Outlook on Development fully operated, successfully completed the objectives and tasks entrusted to us by the Group, and achieved certain results. Can persist in studying political theory at work, have a strong sense of professionalism and responsibility, and have the quality requirements of professional managers; Be fair, upright and tolerant. Clear work objectives, cooperative spirit, and good communication with team members and department colleagues; Love and dedication, full attendance all year round; Complete the work of supervisors and supervisors with high quality and efficiency. Be strict with yourself, be honest and upright, and do not take advantage of his position to seek illegitimate interests.

In the work, there are still many shortcomings:

1. There is still a lack of experience to support the cooperation of the company's business modules, especially the venue management.

There is still a fear of difficulties at work, and sometimes it will be shaken.

3, the initiative and enthusiasm in the work is not enough, and more energy and more time should be put into the work in the future.

In 20XX years, I faced more and more difficulties in my work. Under the circumstance that the development of exhibitions is affected by economic development and policies, we have to sign up for the economic indicators assessment of 36 million and 30 exhibitions, and property management companies are faced with more formal and higher standards. All the work requires me and my colleagues to complete the planned tasks with higher enthusiasm and a more serious and responsible attitude. I will certainly continue to carry forward the hard work and conscientious work style and make contributions to the healthy and stable development of the company.