What if the courier is lost at the collection point?

Legal analysis: there is no relevant law in China that stipulates that doormen or property management departments have the obligation to collect express parcels. Signing for express parcels is the recipient's own business and has nothing to do with others. Unless this service is marked on the property management agreement of the community. If the owner has such a demand, the property company also agrees to collect it, and the two sides will negotiate and sign an agreement on how to collect the courier and how to determine the responsibility, so as to avoid the situation that the responsibility is difficult to define after the dispute.

From the point of view of the courier company, the consignee is stated on the courier list, and the consignee personally signs the parcel. If the courier delivers the parcel to someone else for collection without the consent of the consignee, it shall be deemed that he has not fulfilled his obligation to deliver the parcel, and the courier company shall be responsible for the loss of the parcel and the damage to the goods.

From the point of view of the property management company, there should be an entrustment relationship between the property management company and the owner to collect express parcels. If the owner does not authorize the property company to sign the parcel on behalf of the property company, it shall fulfill the obligation of custody; The property management company collects the parcel with the consent of the owner. If there is a problem with the parcel, the owner himself will bear certain responsibilities.

Legal basis: Provisional Regulations on Express Delivery Article 25 An enterprise engaged in express delivery business shall deliver the express mail to the agreed address, the addressee or the agent designated by the addressee, and inform the addressee or the agent to conduct face-to-face acceptance. The consignee or agent has the right to face-to-face acceptance.