How does the customer service supervisor manage the customer service staff?

Because I don't know what industry you are in charge of customer service, how to be a good customer service supervisor of a property company 2009-10-2916:131. Pay attention to departmental etiquette and provide a good external image of the company;

2. Maintain good service order and provide high-quality customer service;

3. Provide information and act as a bridge between customers and companies.

Main work:

1. Check the etiquette and clothing of employees every day;

2. Check the customer service workflow of employees to ensure the service quality;

3. Do a good job in customer complaints and reception;

4. Set an example, advocate the business philosophy of "customer first" and put an end to disputes between employees and customers;

5. Coordinate with government departments to ensure a good external environment of the mall;

6. Do a good job in recruiting members and visiting major customers;

7. Strictly manage trolleys and sell shopping bags;

8. Guide the standardization of gift distribution, customer packaging and storage, and return and exchange;

9. Make the staff scheduling table and strictly control the staff cost;

10. Responsible for arranging the professional knowledge training and performance appraisal of employees;

1 1. Responsible for arranging the release and tracking of supermarket news and ensuring the implementation of various promotional activities in the mall;

12. Guide the delivery office to work according to the company's specifications.

This is what the customer service supervisor of the property company should learn from.