The insulation board on the upper floor of my residential area fell off. Can the property be solved? Is this property management?

Yes, this is the responsibility of the property management company.

The cost depends on whether the warranty period has expired, as follows

According to Article 31 of the Property Management Regulations, "the construction unit shall undertake the warranty responsibility of the property according to the warranty period and scope stipulated by the state". Property warranty responsibility refers to the responsibility of the construction unit to repair the quality defects that do not meet the mandatory standards of engineering construction and the contract during the warranty period after the property is completed and accepted. The Regulations on Quality Management of Construction Projects, Measures for Quality Assurance of Housing Construction Projects, Residential Quality Guarantee and Residential Instruction Manual all clearly stipulate this. In order to distinguish the different responsibilities of property service enterprises and construction units for property maintenance, the property management regulations further clarify the responsibility of the construction units for property maintenance, which shall be undertaken in accordance with the warranty period and scope stipulated by the state, and the property maintenance beyond the warranty period and scope shall be undertaken by the property service enterprises in accordance with the provisions of the property service contract.

A, according to the the State Council order [2000] No.279 "construction engineering quality management regulations" and the Ministry of construction order [2000] No.80 "housing construction engineering quality warranty measures" provisions of the warranty scope and warranty period.

(a) under normal use, the minimum warranty period of housing construction projects is:

1, foundation and main structure engineering, which is the reasonable service life of the engineering specified in the design documents;

2, roofing waterproof project, bathroom, room and exterior wall waterproof requirements, for 5 years;

3. The heating and cooling system consists of two heating periods and cooling periods;

4, electrical system, water supply and drainage pipelines, equipment installation for 2 years;

5. The renovation project lasts for 2 years.

The warranty period of other projects shall be agreed by the construction unit and the construction unit. The warranty period of housing construction project is calculated from the date when the project is completed and accepted.

(2) The warranty expenses shall be borne by the party responsible for quality defects:

1. During the warranty period, if the owner, user or third party suffers personal or property damage due to the quality defects of the building construction project, the owner, user or third party may claim compensation from the construction unit. The construction unit shall recover from the responsible party that caused the quality defects of the housing construction project.

2. If new personal and property damage is caused due to the untimely warranty, the responsible party shall be liable for compensation.

3, real estate development enterprises sold commercial housing warranty, should also implement the "Regulations" and other relevant provisions of the urban real estate development management.

(3) The following conditions are not covered by the warranty:

1, quality defects caused by improper use or third-party reasons;

2. Quality shortage caused by force majeure.

2. The warranty scope and duration specified in J.F. [1998]No. 102 Residential Quality Guarantee and Residential Instruction Manual are mainly for the self-use parts and facilities of the house.

Warranty content and warranty period of all parts under normal use:

1, roof waterproof for 5 years; Leakage of wall, kitchen floor, basement and pipeline 1 year;

2, metope, ceiling plaster layer falls off 1 year;

3. The ground sags and cracks, and a large area of sand blows 1 year;

4. Cracking of doors and windows and hardware damage 1 year;

5. The pipeline is blocked for 2 months;

6. Heating and cooling systems and equipment 1 heating period or cooling period;

7, sanitary ware 1 year;

8, lamps, electrical switches for 6 months; The warranty period of other parts shall be agreed by the real estate development enterprise and the user.

9, residential warranty from the development enterprise will be completed and accepted by the residential delivery users from the date of use, the warranty period should not be less than the prescribed period.

10, if the state has other provisions on the quality warranty period of residential projects, the warranty period shall be implemented according to the state provisions.

When a real estate development enterprise delivers a commercial house to a user, it shall go through the delivery and acceptance procedures, and the user shall sign and approve the normal operation of residential equipment and facilities. The user shall be responsible for the maintenance of the facilities and equipment added or modified by himself after acceptance.

1 1. Real estate development enterprises should give tips to residents on the rational use of houses in the "Instructions for Use of Houses". For quality problems caused by improper use or unauthorized change of structure, equipment location and improper decoration by users, the development enterprise does not assume warranty responsibility; If the house quality is damaged or other users lose due to improper use or unauthorized modification of the structure, the responsible person shall bear corresponding responsibilities.

12, other residential and non-residential commercial houses can be implemented with reference to these regulations.

According to the above laws and regulations, the warranty period is determined by the laws and regulations with higher hierarchical effectiveness. In case of any inconsistency between the above laws and regulations, the provisions of the State Council shall prevail.