Experience of community grid workers [3]

# Experience # Introduction Grid refers to the socialized service management mode of grid. There are seven kinds of people in the grid, namely, grid administrator, grid assistant, grid supervisor, grid police officer, grid party branch secretary, grid judicial team and grid fireman, who undertake social services and social management affairs in the grid. The following are the "three experiences of community grid workers" brought by Mr. Wu for your tasting.

The experience of a community grid worker

This week's work is mainly to register the public resources information in the grid, check the three bags in front of the door, sign the fire safety responsibility book, and write the application materials for file management assessment. Next, the floating population in the grid should be registered. In view of the shortcomings in our work, we should constantly improve our ability to use knowledge to solve practical problems, enhance our sense of social responsibility and mission, and have a clear orientation in our work, which not only discovers the shortcomings of our knowledge structure, but also feels the gap between reality and ideal, which is of great inspiration to our study, life and work. In the work, we should do practical things for the people, do the first thing in a down-to-earth manner, let the residents believe and trust, and establish the spirit of doing one thing, loving one thing, being willing to endure hardships, being a man and being selfless. We should have lofty dedication and a strong sense of responsibility, and never forget our responsibilities. We should always do our job well, start with small things, establish an image and enhance our responsibilities, so as to unite the whole party. Our grid has both advantages and disadvantages when it comes to community work. We have a certain level of education and work experience. The advantage is that it can bring new management ideas and innovative consciousness to the community. The disadvantage is that our experience is not rich enough and needs to be further improved. Therefore, after entering the community, we should still study hard and humbly ask the predecessors of the community neighborhood Committee. On the other hand, we should give full play to our own advantages and contribute to the creation of the * * * community.

After several weeks of network management work, I was very tired, but it went smoothly. Now I'll write my own thoughts so that I can discuss them with many colleagues.

First of all, we must choose a reasonable time to enter the family.

I often hear colleagues say that it takes a lot of effort to climb the stairs, but the people who go up are not at home, which not only wastes time, but also consumes physical strength and cannot improve work efficiency. I have suffered so much. To deal with this situation, we can refer to last year's census and the data of "two facts", analyze the age level of families and arrange our own working hours. For office workers, they can only use the rest time to come to the door; For retired elderly families, we avoid morning exercises, shopping hours and lunch breaks for the elderly, and rainy and snowy weather is a better opportunity.

Second, pay attention to the etiquette of visiting others.

The residential areas under my jurisdiction include property rights residential areas, unit residential areas and mixed residential areas. Residents of property and unit-type residential areas are generally people with formal units, high living standards and cultural quality, and high alertness to the outside world. Therefore, you can visit the property management department jointly. Get the consent of the residents first, dress appropriately and steadily, be polite and sincere to others, win the trust of the residents, and facilitate the later work. Mixed communities are generally old residential buildings, and the residents in them are complicated, some are renting houses, some are elderly people living alone, and some are living under the same roof for generations. To treat such residents, we can't dress too luxuriously, otherwise it will be difficult to get close to them. Words should be friendly and easy to understand; Pay more attention to manners and give them more respect, and they will give us more understanding. Closer to the heart can work smoothly.

Third, get to the point skillfully

After making a simple self-introduction, I explained my work purpose, which made the psychological distance between residents and myself much closer. If the residents are elderly, you can ask about the physical condition, diet and children's life and work in the next conversation, so that you can know most of the information in a relaxed atmosphere of chatting, and the relationship will be closer, and the next conversation will naturally begin. If the residents are office workers, it will be easier to get their support if the first two items are done in place. When chatting with them, I know the nature of their work and have a close relationship. Will also give me a lot of work advice and ideas. In short, it is unexpected to face my residents sincerely and impress each other with words and actions.

Fourth, timely answer questions raised by residents.

During the investigation, residents often ask questions closely related to their lives, such as social security, medical care, old-age care, family planning and so on. So this puts forward higher requirements for our business knowledge and comprehensive quality. If you encounter problems that you are not very clear about, or problems that are difficult to solve at the moment, write them down first, give the residents a time limit to call back, consult the relevant departments after you come back, and give them a timely reply. This not only enhances mutual affection, but also enhances the credibility of network management in the hearts of residents. Pave the way for the later work of bridging.

5. Be a diligent and earnest person.

The second article is the experience of community grid workers.

Since March, our community grid administrator who has been selected and trained has finally officially taken up his post. For us, we may think that this is just the beginning of a new job, but when we really get into the role, we find that community work is far simpler than we thought. Generally speaking, the community work in the first week went smoothly and methodically, and our feelings and even thoughts about the work will be summarized here. The beginning of this week's work begins with our understanding and understanding of the whole Jiefang Road community. Jiefang Road Community is a community with an area of 0.3 square kilometers, with Jiefang Road Commercial Pedestrian Street as the main body. The main streets include Huancheng South Road, Tao Zhu Road and Ji Yun Road. There are relatively new high-rise buildings such as Chang 'an Pavilion, Zhongtian Pavilion and Yangxin Pavilion, as well as mixed buildings such as No.36 and No.38 Ji Yun Road, as well as many units and companies such as China Insurance Company and Chujiang Hotel, as well as many shops and facades in Jiefang Road Commercial Pedestrian Street. It can be said that within the Jiefang Road community, all kinds of community management objects will be met by our community grid administrators in the future.

After getting to know the community, I began to learn and understand the daily work of the community neighborhood Committee. The work of the community is to do a good job in community health, social security, culture, family planning and public security management under the guidance of the higher authorities and the leadership of the community party branch. At the same time, it is also necessary to organize community members to provide convenient services, handle community public affairs and public welfare undertakings, mobilize and organize volunteer teams with "eight members" as the mainstay, guide community members to carry out educational activities, organize vocational training, cultural entertainment and sports activities, carry out civilized appraisal activities, create a cultural atmosphere with the unique temperament of our community, and enhance the sense of belonging and cohesion of community members. It can be said that our community grid administrator is like the housekeeper of community residents, and all our work is for the residents in the grid to live a harmonious life.

In fact, for us grid workers, the previous understanding of the community only regarded it as a government agency. Our impression of community management is not so much management as supervision. Judging from the current development of community management mode, community management is more of a comprehensive management work combining multiple disciplines. The ultimate goal of community management is to maintain normal social order and promote social development. In the past, the main body of community management was public authority, that is, government organizations. At present, the main body of community management is diversified, including government organizations, non-governmental organizations and volunteer organizations. In the past, community management relied on the authority from the government, and its operation direction was from top to bottom. The relationship between the two was the relationship between command and obedience. Nowadays, community management is more of a multi-interactive process, and community managers like us grid workers need to find and establish considerable partnerships. It is precisely because of the mass, folk, complexity and variability of community affairs that the work of our grid members will be greatly restricted, so it may have greater application value to develop multi-agent comprehensive governance within each grid.

The main work this week is still around our ongoing household survey of community residents. On the basis of combing the previous population survey data and the "two real" survey data, our community grid staff registered some community residents one after another. Because there are many forms and data to sort out, the household survey has just begun. But we also found that many problems in the work have gradually surfaced. At the same time, this is also a problem that our grid workers have been thinking about, that is, there is a tripartite problem in community management, that is, the adjustment of the relationship between community property, community owners' Committee and community neighborhood Committee.

As a community neighborhood committee, we should not interfere in the internal affairs of the community, but the administrative nature of the community requires us to achieve control. The existence of this problem will inevitably lead to contradictions between us and the other two parties in practical work. But in fact, the relationship between our grid members and the other two parties should be the object of service, the partner of cooperation and the bridge of communication. First of all, as the service object of our grid staff, we must put the quality of life of community residents in the first place. The trouble of residents is our enemy, so we should help them with a service attitude. Secondly, as our grid manager's most powerful partner in managing the grid, the property owner is the guarantee for us to serve the residents faster and more efficiently. What we need is support, and we also need to support the work of property owners, so as to form a good cooperative partnership; Finally, it is necessary to be a bridge of communication between residents and property owners. We should try our best to resolve various contradictions between the two sides and strive to achieve a win-win situation for all three parties.

The third article is the experience of community grid workers.

"Insist on relying on the masses and promote the implementation of the work". Since the community grid management, South Street community in Hua Fu has been scientifically divided into four grids according to its own actual situation. The second-level grid leader, information officer and third-level grid leader in the community should change their working ideas and methods, adhere to the mass line, come from the masses and serve the masses. Power grid leaders strengthen business study and improve service quality. In order to give full play to the role of grid workers, the community has strengthened the professional training for grid workers. As the "propagandist" of the party's policies at the grassroots level, the grid leader; As an "information officer" who finds various problems; As a "mediator" to solve contradictions and disputes; As "firemen" of production and business units, grid workers must have high professional ability, so that "one person with many talents" can meet the growing needs of residents and help them solve problems efficiently. Carry out business communication for this community:

1. Summarize and print the workflow of each business, and take a "booklet" with you during the daily inspection, so as to facilitate your own work and improve work efficiency. At the same time, the grid leader actively docked with the sinking department and learned from the teacher.

2. Adhere to the daily inspection system and daily meeting system. The first thing for grid leaders to go to work every day is to inspect their responsible areas to see if there are six key areas such as illegal production and illegal operation; Check the environmental sanitation of the building, whether the ground is clean and whether the garbage is cleaned daily; Check whether the stores along the street meet the requirements of urbanization management, and whether there are outstanding phenomena such as store management and occupation of roads. Through daily inspections, problems are found at the first time every day and solved in the bud. Every afternoon, the regular meeting on Sunday is attended by the deputy director of the office as the leader of the first secretary of the community. Grid leaders summarize and report the problems that cannot be solved, and we discuss and solve the difficult problems together.

3. Unite with the masses, mobilize them and rely on them.

The community should publicize the grid management model: do a good job in the long layout of the grid, disclose their respective jurisdictions, and announce contact information; Visit the director of the building, go deep into the masses and issue the "Hua Fu South Street Community Contact Card"; Make community business cards and grid long business cards and send them to residents' homes, so that residents can call for business consultation and reflect problems at any time. Through publicity, grid leaders have strengthened communication and exchanges with the masses, and residents have also expressed their support and recognition for the current grid management model. Residents can reflect problems to the community, and the first contact grid is long, which smoothes public opinion. In daily contact visits, the grid has changed from passive to active, taking the initiative to provide door-to-door service and delivering services to the door, capturing all kinds of information, better understanding public opinion and understanding the needs of the masses. Now more residents participate in community grid management.

Since the implementation of grid management, Hua Fu Nanjie community has established six key areas such as "illegal operation and illegal production"; Input 1200 pieces of social information; Manage more than 600 small advertisements and window advertisements along the street; Solve the problem of one household and one meter transformation of tap water in three buildings, such as the second hospital of political access; Dredge the pipes of septic tanks for residents 10 times or more; Clean up more than 10,000 small advertisements of various buildings in the hospital 1 10,000; Carry out voluntary labor in the building for many times, and organize and clean up 4 cars of ownerless garbage by yourself; Mediation of more than 20 contradictions and disputes; With the help of higher authorities, many problems such as fire safety exit are solved. The work of the grid team leader has won the trust of the masses and established a good image in the community. Yan Yang, the fourth grid leader of the community, was well received by the residents and received a banner from the residents' representatives. Grid management adapts to the needs of the masses and is conducive to community harmony and stability.