Work Plan of Property Supervisor in February 2020

As property managers, we must make a new one-month work plan in order to work better. The following is my February Work Plan for Property Managers in 2020 for your reference only. Welcome to reading.

Work plan of property manager in February 2020 (I) 1. Improve the safety management system and establish a long-term management mechanism.

In order to do a good job in safety management, the property department plans to set up a centralized department of safety group, cleaning group and maintenance group in February, which will be responsible for the overall safety work of the company under the leadership of the company's deputy general manager in charge of pipelines. Under the executive team, the property department takes the property manager as the team member, and the security guard, cleaning supervisor and maintenance supervisor as the team members. At the same time, the company implements the night patrol system for the personnel above the supervisor level, so that the sudden emergencies of the company's projects can be dealt with quickly and smoothly at night, eliminating potential safety hazards. Specifically, everyone stays in the project at night and is responsible for the night shift inspection.

Second, implement semi-military management and cultivate security elites.

(1) Strictly control the entry level and pay close attention to basic skills.

First of all, in the process of security recruitment, the company has always adhered to the principle of "rather short than many" and established a complete security recruitment, training and use mechanism. Young men who are openly recruited and sent at fixed points are strictly checked in terms of physical quality, cultural quality and political quality, and can only enter the company after strict inspection. Only after a one-month probation period and the expiration of the training period can they formally take up their posts. From then on, on-the-job players can get familiar with the work situation as soon as possible and enter the working state.

(2) Only those who are competent have positions, and the system of competition for posts for team leaders is implemented.

Competition for posts is a scientific mechanism for selecting and employing people, which helps to form a correct orientation for selecting and employing people and overcome unhealthy tendencies in employing people. In the past, the selection of a monitor was based on a "peaceful" way of employing people, and it was inevitable that there were cases of looking at relationships, telling stories, relying on friendship and talking about personal relationships. Open competition for posts is a way of employing people, which provides security guards with equal opportunities to display their skills and compete with each other, and helps them work hard and make achievements. As long as you work hard and constantly improve yourself in the future, you will have the opportunity to be retained or promoted in fair competition. Adopt a scientific employment mechanism. At the same time, according to the company's requirements, the property management department will make the salaries of security guards, squad leaders and team leaders public appropriately, manage them at a low level, and stabilize employees.

(3) Security accommodation and training integration.

In order to facilitate daily management, the property management department of the company will implement unified accommodation, unified dining and unified training for security guards to achieve the goal of semi-military management of the company. The content is specific, requiring fixed-point and regular training every day, timely and orderly.

The third is to improve internal management and improve the quality of safety services.

(1) Implement safety management standardization.

Facing the severe public security situation in Textile City and Building Materials City, in order to further standardize and standardize safety management, the management goal of creating a first-class public security team in the new city is established. The property department will formulate employee manuals and safety management systems. The main contents of its standardization include the standardization of the responsibilities of property safety managers; Standardization of public safety management system; Standardize the management of security services; Standardization of safety emergency treatment; Safety management assessment and standardized rewards and punishments. The implementation of standardization has effectively promoted the overall safety work and made the company's safety management more standardized and meticulous.

(two) to strengthen fire management, reduce fire hazards.

In the process of fire management, we should adhere to the idea of "prevention first" and "combination of prevention and elimination". First of all, starting from the characteristics of property services, in the daily work such as dormitory, office building and house decoration, fire protection is always regarded as a main standard to ensure prevention first. Secondly, establish a perfect company safety management file, and implement the current emergency contact information and contacts of tenants, so that tenants can know something about fire management and contact property service personnel, especially security guards, at the first time. Third, formulate an effective fire emergency plan for Jiuyuan Industrial Park, so that the fire fighting and disaster relief work of the whole project is in an orderly operation state. Four, the safety supervisor is responsible for the monthly fire inspection system, the existing problems and hidden dangers in a timely manner to report maintenance, replacement and update, so that the fire control system is always in good condition.

(3) Strengthen the application of technical defense system and organically combine civil air defense with technical defense.

While doing a good job in civil air defense management, the property department will make use of various technical defense systems to achieve standardized operation and timely repair. Yao is responsible for the unified management of the technical defense system of the property department, establishing the archives of technical defense facilities in each community, standardizing operation, problem reporting and maintenance, and comprehensively improving the effective utilization rate of technical defense facilities. At the same time, in order to organically combine civil air defense with technical defense, various comprehensive drills are organized from time to time. Through drills and training, the actual combat ability of security personnel is enhanced to ensure the property safety and personal safety of dormitory buildings, office buildings and management areas.

(four) the establishment of full-time inspection and supervision posts.

In order to strengthen the supervision of security personnel and night patrols, the property department will set up patrol supervision posts according to the company's progress. During the day, he is responsible for checking the post image and duty discipline of security guards, and at night, he is responsible for the inspection of the periphery of each community and the emergency handling of emergencies. The establishment of the patrol supervision post will, on the one hand, promptly correct the problems found in the post discipline and duty inspection of security guards, give education and criticism to those who violate the discipline, and report the serious cases to the company for punishment, strictly build the team style, and effectively improve the duty quality; On the other hand, due to the good mobility of the patrol supervision post, the peripheral safety of the night project is ensured, and the night emergencies are dispatched and handled in time, so that the regional prevention work is deepened and strengthened.

To sum up, the property management department will focus on safety management this year, including asset inventory and ledger management, as well as flood control and cold prevention.

In order to strengthen the supervision of security personnel and night patrols, the property department will set up patrol supervision posts according to the company's progress. Responsible for checking the post image and duty discipline of security guards during the day. In the work of safety management, we will fully summarize and draw lessons from the work experience of Xincheng Company in recent years. At the same time, the property management department is fully aware that there is still a big gap between the current management safety work and the actual requirements. In the future, the property management department will still focus on services and improve the quality of safety services. Under the leadership of the company, the overall safety service will reach a new level, and strive to make contributions to X city with a brand-new look in 20xx.

February 2020 Property Manager's Work Plan (II) In February, in addition to adhering to the concept of "excellent service" as always, we should also open up working ideas, accurately analyze the opportunities, difficulties and challenges faced by the company's development, strengthen the sense of crisis, advocate the sense of struggle, and work with one heart and one mind to achieve comprehensive, healthy and orderly development of all work, laying a solid foundation for fully fulfilling the goals set by the company's development plan.

In February, our company mainly focused on the following aspects:

First, improve the enterprise mechanism and strengthen basic management.

The comprehensive management department should attach importance to basic management, highlight key points, and constantly increase the supervision of various management offices. For some communities where accidents have occurred, we will focus on strengthening supervision and inspection, organizing relevant responsible persons of the management office to study and analyze the reasons. Strictly implement the company's various systems, put forward opinions on existing problems, implement rectification, strengthen the assessment of community responsibility, and improve the long-term supervision mechanism of each management office. The financial planning department shoulders the responsibility of regulating the company's reasonable expenses and ensuring the safety of the company's financial materials. The new accounting standards implemented by the Ministry of Finance next year put forward higher requirements for financial personnel, and many accounts can only be handled on the basis of fully understanding the nature of economic business. Therefore, the financial planning department should strengthen internal and external communication, especially the linkage communication with the management office. On the basis of doing a good job in daily accounting, continue to study, improve the comprehensive ability of the team, actively participate in the business activities of the enterprise, and conduct accounting in accordance with the accounting standards of the Ministry of Finance and the requirements of the Group's financial management system, as well as laws and regulations on property.

On the basis of this year's work, the Administrative Office will focus on strengthening management level and job skills, standardizing service standards and quality, and constantly innovating employee training content around the company's requirements for standardized operation of property management next year. Strengthen the coordination function of the office, establish a good working atmosphere, maintain a good cooperative relationship with various departments and management offices, and create a harmonious working environment.

The marketing department will further improve various rules and regulations next year and promote the implementation of indicators through the system. Investigate the property market and provide detailed information for the company's reference. Further refine the tender preparation, formulate the management plan in strict accordance with the relevant regulations and guidelines of Shanghai property management, classify the commercial building plates according to shopping malls and office buildings, make words and form a model.

The human resources department should focus on checking and promoting the employment situation of each management office, avoiding illegal employment and putting an end to all kinds of labor disputes. At the same time, try to avoid personnel risks, reduce personnel costs, take advantage of the current preferential policies of "employment subsidies for people with employment difficulties" in this city, enjoy government subsidies, and provide human resources protection for the company's future large-scale development.

Second, expand the market space and maintain the sustained and stable development of enterprises.

Natural selection, survival of the fittest It is a universal basic law and an irrefutable truth in market competition. Although the current property management industry, due to the rapid expansion of the real estate market, the increasingly fierce competition is determined by economic laws. We should fully improve our core competitiveness, and the rapid expansion of the property market is even more rare, which has built a valuable stage for us to fully participate in market competition. Implement the cost control strategy, eliminate the waste of resources through the implementation of regional management system, establish a rapid response mechanism, reduce the cost of work connection, improve work efficiency and improve service quality. In the plan to reduce costs, we should save human resources to the maximum extent, fully expand the external market and carry out extensive business activities.

Undertake high-end property management services. With the rapid development of the real estate industry and the rapid expansion of the property market, it is imperative to rely on the accumulated experience of the existing market to participate in extensive market competition, and the scale operation of the property management industry can produce benefits. Only by going out, participating in comprehensive and fierce market competition and being baptized by cruel market competition can we develop and build a service brand in a wider scope.

Forge a team with excellent skills and excellent style, and reserve talents for the continuous development of the company by constantly learning new knowledge and technology. With the rapid development of the company, whether human resources can meet our growing needs is a topic before us. On the way to the first-class qualification, in addition to the management area requirements, the company must have at least 20 employees with intermediate titles or above. At present, the company (including external employees) only has 10 employees, which is far from enough. Therefore, we should continue to strengthen training and expand our service ideas, because we directly and frequently contact the sales terminal-customers (owners). Therefore, property companies have unique advantages that other industries do not have. Having a broad property market provides a prerequisite for property enterprises to enter the intermediary agency field. Using the brand advantage of Yuyuan Garden, the management of shopping malls and shops is also an area we can set foot in. With the clarification and refinement of social division of labor, the extension of property will inevitably get far-reaching development. We can make use of our own advantages, brainstorm, think about the feasibility of extending property services and tap new economic growth points.

Three, to deal with the problems existing in the property management company and the future work prospects.

At present, the internal management of property companies, that is, "soft" management, such as timeliness, quality, attitude and standardized management of services, has been greatly improved. However, due to the lack of hardware facilities for property services, some services cannot meet the demand. The overall technical content of the staff is low. In the future personnel work, we should strengthen the introduction of high-tech and high-ability talents, tap the internal technical potential through training, and discover, cultivate and reserve technical talents. At present, the company is in the development stage, and there is a gap with the large property companies in this city. In the process of market development, we lack technical ability, management ability and competitiveness.

Future outlook:

First of all, strengthen the training and study of all staff, continue to improve the rules and regulations and data management on the basis of improving the service awareness, level and quality, so as to make the property qualification assessment in by going up one flight of stairs and strive to obtain the first-class property qualification;

Secondly, we will continue to improve the wage reform and distribution system, use interest levers to make every employee run around legitimate interests because of their honest work, completely eliminate the inertia of cadres and employees, and fully mobilize their enthusiasm, initiative and creativity;

Third, to broaden the service field and provide various personalized services, we need to establish the idea of serving the owners wholeheartedly. On the basis of providing regular sanitation, safety, maintenance, greening and other services for owners before they need them, we should actively develop projects such as housekeeping, entrustment, agency, intermediary and commercial services, so that owners can not only get tangible benefits from property services, but also get economic and social benefits from their own property services.

Fourth, strive to establish brand services, use the brand "xx Mall" to gain advantages in market competition, and give full play to regional advantages and brand advantages. Property brand is a comprehensive reflection of economic strength, scientific and technological level, management level, service level, service concept and corporate culture of property management enterprises. Create opportunities to learn advanced management and operation methods and experience, and build a property management brand on the basis of comprehensively improving service level.

Fifth, when conditions are ripe, large-scale operation is the fundamental way out for property management enterprises. High-quality real estate management is the basis of enterprise benefits, and enterprises will make strategic adjustments, focusing their main energy and major reform measures on the adjustment and combination. The company will actively explore effective forms, implement complementary advantages and optimal allocation of resources, coordinate manpower and material resources, innovate and improve property management by intensive management means according to market demand, and realize large-scale operation.

February Work Plan of Property Supervisor in 2020 (III) According to the present situation of property management in X City, xx Property Management Co., Ltd. is facing severe challenges. In order to win the market, enhance the brand, establish a new image of xx property, continuously improve the service level and quality of property management, strengthen the comprehensive quality cultivation of staff and improve the comprehensive management ability, strengthen communication and cooperation with the owners, continuously improve their understanding with the owners and meet their needs. Continuously improve the owner satisfaction of the management office, introduce competition mechanism, and obtain the maximum social, environmental and economic benefits for the company at the lowest cost. To this end, the management office work plan is formulated:

First, give full play to the spirit of unity and cooperation of xx property management company, mobilize the subjective initiative of employees, and enhance the sense of ownership.

1. Hold a regular work meeting every half month. While summing up the work, actively and fully listen to the voices, opinions, rationalization suggestions or criticisms of grassroots employees.

2. Conduct team activities irregularly. Organize employees to carry out health care publicity, care for the surrounding environment of the community and other activities to enhance the cohesion and centripetal force of employees.

Second, change ideas, correct attitudes, and firmly establish the awareness of serving the owners (tenants).

Change the way of always waiting, wanting and relying, and establish a brand-new service concept centered on the owner.

Third, activate the management mechanism

1, the management office implements the responsibility system of internal division of labor step by step, that is, the employees in each department have a clear division of labor, do their jobs, do their best, and be directly responsible to the supervisor, who is directly responsible to the director. When necessary, each supervisor shall sign a management objective responsibility letter with the person in charge of the management office.

2. The management office implements the system of regular duty, changes the work style, improves the work efficiency, announces the permanent telephone number of the management office to the owner, and listens to the owner's voice in all directions.

3. Formulate practical management measures and implement the "first inquiry responsibility system".

4, improve the management rules and regulations, such as management code, post responsibility system, performance appraisal system, internal staff rewards and punishments system, etc.

5. Quantify the monthly performance appraisal as much as possible, establish an incentive mechanism and improve the performance appraisal system, and reward the diligent and punish the lazy according to the employees' work performance, work performance and job skills, so as to encourage the advanced and spur the backward.

6, improve the system of choose and employ persons, competition for posts, the last out. Really provide development space and opportunities for employees who work hard, perform well and have outstanding abilities.

7. Strengthen internal staff management, build an efficient team and enhance the cohesion of managers.

Four, strict management, improve the management level and service quality.

1, the effective complaint of the community owners to the government property department is zero; The effective complaint to the competent department of the property management company is 2%, and the return visit rate of complaint handling is 100%.

2. The satisfaction rate of community owners to service work is over 90%.

3, urgent repair rework in time, repair rate is not higher than 2%.

4, public security, vehicle, fire management without major management responsibility accidents.

5. The building itself, facilities and equipment are maintained as planned, running normally, and there is no management responsibility accident.

6. The management office plans to set up a community cultural activity group by the owners' committee to carry out colorful community activities; Make full use of the publicity column to publish some blackboard newspapers involving property management laws and regulations, typical cases, newspaper abstracts and so on.

7. Records and materials of this year should be kept complete and filed in time.

8. The collection rate of property management service fees is over 98%; The property management report is published to the owner once a year.

Five, strengthen training, pay attention to the training effect.

The management office selected a good soldier and set up a training implementation team with the director as the main body to train new employees and on-the-job employees:

1, new orientation training

Conduct basic knowledge and basic operation skills training for new employees. The purpose of the training is to make new employees understand the basic situation of the company (such as enterprise purpose, enterprise spirit, enterprise history, current situation and development trend) and get familiar with the company's various rules and regulations (such as attendance system, reward and punishment system and assessment system). ), master basic service knowledge (such as professional thinking, code of conduct, language norms, common sense of politeness, etc.). ), and master the specific requirements of post work (such as post responsibility system, business skills, workflow and requirements). Through pre-job training, new employees can be familiar with and adapt to the new working environment and master the necessary work skills.

Pre-job training content: company rules and regulations, employee handbook, employee etiquette norms, company development history, company planning, business philosophy, company organization, employee professional ethics, professionalism, fire safety knowledge, basic knowledge of property management, etc.

2, on-the-job training

Training content:

1, xx rules and regulations of property management company

2.xx company employee handbook

3. Enterprise development, company planning, company philosophy and organization.

4. Relevant professional knowledge of various departments

Through the above training content, strengthen the comprehensive quality training of employees and improve their comprehensive management ability.

VI. Enhance the brand of xx property service and create a new image of quality service.

1, human resources integration, according to the needs of the management office, appropriately merge some positions and functions to realize the compound talent management mechanism.

2. Customer Service: Continue to implement the employee handbook, pay attention to standardizing the service etiquette, work efficiency and service quality of employees, and provide customers with warm, polite, enthusiastic, safe and comfortable quality services.

3. Maintenance of equipment and facilities: According to the principle of mechanical and electrical operation and maintenance division, all mechanical and electrical facilities and equipment in the community are implemented layer by layer to ensure value for money, effective management and quality improvement. Ensure the normal operation of power supply and distribution, water supply and drainage, water pump and fire fighting. In the community, weekly, monthly and quarterly maintenance should be planned and implemented to prevent major safety accidents.

4. Cleaning and greening management: the cleaning and greening department should carry forward the spirit of ownership, enhance the sense of responsibility and mission, form team cohesion and implement the supervisor accountability system. In addition, it is necessary to strengthen the supervision of cleaning and greening, and strive for great improvement in this respect.

5. Data management: in strict accordance with the provisions of the archives management. In addition, it is planned to comprehensively sort out the owner's information and the information of the industry Committee, so as to make the catalogue clear, the retrieval convenient, the information of each household on the floor bagged, realize standardized management, and formulate and improve the confidentiality system, data borrowing and checking and other rules and regulations.

6. Vehicle management: strictly manage the vehicles entering the community and gradually realize the parking of the owner's vehicles in fixed parking spaces; Temporary vehicles are managed according to temporary charges; More exciting plus property community wechat. Take custody measures for vehicles that need to be kept, sign a vehicle custody contract, and the owner will pay the custody fee.

7. Safety and fire management: Strengthen the training of security personnel in meetings, etiquette, management skills, communication skills and emergency handling. , improve the identification system, and manage the entry and exit identification registration, rental housing registration and household registration of foreign personnel (decoration personnel). And require security guards to be familiar with about 80% of the owners in the community. Fire control facilities and equipment shall be inspected by security guards and maintained by maintenance workers.

Seven, to carry out a variety of operations and measures.

The management office will intensify efforts to urge the owners who are in arrears, and selectively take certain measures against stubborn businesses, and make statistics and implement them to people every month. In addition, the management office will take the following series of measures to develop diversified businesses, strive to create a "community economic circle" and strive to achieve a balance of management fees.

1. According to the actual situation of the community, the management office set up a housing rental intermediary service center and a convenience service point, formulated relevant systems and effective measures, appointed people and created posts, and unified the housing and convenience services entrusted by the owners.

2. Make use of the ground resources of the square, and charge a certain fee to the merchants who temporarily occupy the space under the premise of being legal and convenient for the customers in the community.

3. Save management costs and reduce unnecessary expenses. Strictly control the purchase and expenditure of office supplies.

4. Revise the paid service standard of management office and increase the paid service items.

VIII. Other Work

1. Pay attention to and urge the real estate company to solve the problems left over by the roof waterproofing and heating project in the residential area.

2, make full use of the police station in the area of public security prevention and treatment, establish and improve the early warning mechanism of joint defense.