Summary of the work of property management director in the first half of the year

Summary of the work of property management director in the first half of the year

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Summary of the work of the property management director in the first half of the year 1 I worked in Shenye Building from September 20xx to June 2 xx, which lasted xxxx months. From groping to familiarity, from being at a loss to self-confidence, every step of my progress has been enthusiastically helped by company leaders and colleagues, and won the understanding and support of most owners and tenants. If there is any merit in xxxx's work, it is not because of my personal ability, but because we have a high-quality professional team and a group of enthusiastic and dedicated property managers. The purpose of this summary is by no means to whitewash oneself, but to achieve two purposes: first, calmly review the gains and losses of this period of work, sum up experience and learn lessons; Secondly, take my own experience as a case to provide reference for the company to train and train talents in the future.

My work this month can be basically divided into three stages.

The first stage, the groping stage. 20xx from the beginning of September to the end of 1 1. The work at this stage, on the one hand, is to master the basic knowledge of property management and the basic situation of the building as soon as possible, on the other hand, it is to ensure the normal work of the building. Due to the short handover time, many things can only be learned by doing. During this period, the daily work of the management office mainly depends on a set of management systems of the company and the high consciousness of managers. During this period, we can actively report to the leaders when dealing with major events and take measures quickly. There are no serious mistakes, but there are still many problems in the details of the work. Fortunately, leaders and colleagues pointed out and remedied in time, without serious consequences.

The second stage, the trial stage. From 20xx65438+February to the end of March. At this stage, in addition to continuing to learn and maintain the normal operation of the building, we also began to incorporate some of our own management concepts to add some personalized colors to the management of the building. The main tasks are: 1, improving the working and living environment of employees; Set up a family room and clean up the platform on the sixth floor of the building; 2. Spend the winter solstice with employees, have New Year's Eve dinner, and make holiday arrangements, especially the Spring Festival life of security guards; 3. Hold a golf tour to collect information for the Year of the Sheep; 4. Establish employee files, owner files and contract files, and track the implementation of the contract; 5. Emphasize that there should be traces of management, and abnormal situations must be recorded in writing and closed; 6. Adjust employees' work arrangements, emphasizing lease, collection and contract management; 7. Handle the relationship with the asset department of the branch company and strive for the understanding and support of the other party.

Among them, item 1, the establishment of visiting relatives room has a great impact on security, and the work enthusiasm has been significantly improved; The cleaning platform on the 6th floor also completely solved the messy phenomenon outside the security dormitory, and basically solved the problem of hanging clothes by security guards. Item 2 reflects the company's real concern for employees, but only pays attention to material arrangements and ignores the arrangements for amateur cultural life. Thirdly, due to the time, the preparation for the golf trip is not sufficient, so it seems that Ran Xi is still insisting. Contract tracking is mainly to understand the implementation of the contract, sign the expired contract and explain the unimplemented terms. Item 5 mainly changes the phenomenon of no report and no record in management. After the sixth division of labor, the collection work has been significantly improved, and the leasing work has been carried out better. The seventh item communicated frankly and timely with the asset department of the branch company, cleared up some contradictions, such as the management of renting out houses and the occupation of rented houses, and won the understanding and support of the other party. The main idea of work in this period is that there are many problems to contact and deal with, so there are many opportunities to make mistakes, but generally they can be adjusted in time. Bold attempts are very helpful to improve your business ability.

The third stage, the promotion stage. 2xxx years from the beginning of April to the end of May. The work at this stage is mainly to push employees to complete various tasks according to the plans and arrangements of the company and the management office. The key tasks are: 1, prevention and treatment of SARS; 2. Smile activities; 3. Rental of advertising space on the facade of the external wall; 4, window maintenance, bathroom wooden door replacement, corridor painting; 5. Claims for falling objects and smashing cars. Among them, the item 1 contains many things and covers a wide range. Basically, various preventive measures can be implemented according to the layout of the company and supplemented in combination with the actual situation of the building. All parties responded well, but some work still has defects, such as the elevator reminder is not beautiful enough. The second work is also going on as planned, and has achieved certain results, and there is still a lot of room for improvement. The third job has brought many benefits to the management office; Fourth, the window maintenance has been basically completed, the replacement of the wooden door in the bathroom and the painting of the corridor are in progress, and the customer response is good. Item 5: We were satisfied with the customer's handling, but we didn't fill in the accident report according to 9000 afterwards, didn't remind us of the mistake, and corrected it after being pointed out by the company leader. Generally speaking, during this period, the work thought is clear, the coordination with colleagues is good, and the work efficiency is high, but sometimes the consideration of problems is not comprehensive enough, and there are still many places to be improved.

After this month's work, I have mastered some basic knowledge of property management, become familiar with the workflow of grass-roots management, basically formed my own set of working methods, and have a deeper understanding of the company's philosophy. I feel more and more at work that being honest with others and doing things honestly may bring me some trouble in the short term, but the effect is obvious in the long run. Integrity itself is the greatest respect for company leaders, colleagues and owners, so as to get real understanding and support, and many seemingly difficult things can be solved. This is the case in the asset department of the branch. In the past, everyone thought each other was difficult, always suspicious of this and that, and kept a close eye on each other. Later, we treated each other with sincerity, but the other side took care of the interests of the management office in many places and cooperated well. In the future, due to the high quality of the owners themselves, with the deepening of the understanding of property management and the improvement of the degree of attention, it will inevitably improve the transparency of management and make the property management behavior more standardized. Therefore. Honesty is not only a slogan, but also a prerequisite for the survival of enterprises.

This xxxx month's work has also exposed some problems, such as weak equipment management, so we should spend more time communicating with customers and employees and need to improve in future work. At the same time, I hope to have the opportunity to study and master the knowledge of property management comprehensively and systematically and improve my professional level. Determined to invest more time and enthusiasm in the new position, complete all the work assigned by the company, and live up to the expectations of the company leaders.

Summary of the work of property management director in the first half of the year. For the garden management office, difficulties and hardships coexist, and harvest and glory coexist. One year. As what? I have a deep understanding of the director of the Garden Management Institute and an old employee of the company. It is under the correct leadership of the property management company that all employees have made unremitting efforts to overcome various difficulties. The garden management office has achieved satisfactory results. According to the plan determined at the beginning of the year, the management objectives and economic indicators for the whole year were basically achieved. All the staff are loyal to their duties, overcome difficulties and work hard, which has promoted the implementation of all the work and successfully completed the annual economic indicators. At the end of the year, the renewal of the property management contract was successfully completed. In the market excellence evaluation of June 5438+ 10, all the staff actively prepared, worked hard and received warmly. Finally, through everyone's efforts, with high scores, it was rated as "? City excellent property management community ". While completing internal management, actively expand external projects. Under the leadership of the company, after careful preparation and planning,1February? The dormitory successfully won the bid in the tender, which contributed to the further development of the company.

In residential property management, I constantly sum up experience and lessons, learn from good places and improve management level. The following is my personal experience and summary this year:

1, your job, always remember your responsibilities, have a sense of responsibility? Always loyal and loving.

2. In daily management, strengthen internal management, further improve service quality, conduct unified command, supervision and coordination for each team, rationally allocate personnel, and give full play to the ability of each employee as much as possible. Strictly formulate the work norms and processes of each group, preside over weekly and monthly meetings, summarize this week's work, find shortcomings, correct them in time, formulate the next work direction, and stipulate that the affairs assistant and the monitor make weekly and monthly work plans and check the implementation. Supervise the daily inspection of the affairs assistant, do the weekly inspection of the management office, and assist the monthly inspection of the quality assurance department of the company. Rewards and punishments for employees are clear and equal. Check and correct the unqualified service and follow it up in time. All work should be checked at all levels to eliminate management loopholes.

3. While ensuring the smooth development and progress of normal work, strictly control expenses, increase revenue and reduce expenditure, improve profits and complete the budget. At the same time, it provides cleaning housekeeping service, mineral water delivery service, indoor special maintenance service, battery charging service and other services. It has brought profits to the company and provided services to the owners.

4. Strengthen communication and exchange with the owner. After a long period of mutual contact and understanding, the communication between the management office and the owner has been strengthened. At first, the host didn't understand and accept us, and gradually became friends. The management office starts from itself, starts from trivial matters, serves the owners, has a heart-to-heart talk with the owners, issues questionnaires to the owners, pays two return visits to the owners, and holds four owners' meetings to keep abreast of the real needs of the owners. The management office also reflected on the shortcomings in the work and carried out rectification. At the same time, according to the situation of the apartment, the management office is equipped with daily maintenance service and 24-hour service telephone, and has formulated a 24-hour duty system to solve the complaints, maintenance and help-seeking problems of the owners in the shortest time. For the opinions and suggestions put forward by the owner, the management office listened carefully and recorded them in detail, and formulated corresponding measures according to the owner's problems. For the owner's complaints, timely, effective and patient treatment, do a good job of explanation, the management office has increased the tools of planting flowers and watering in the hospital to facilitate the owner; I made a publicity column for the apartment, posted various notices, warm tips, warm wishes and common sense of life on a regular basis, and recorded the daily weather forecast, such as keeping pets in captivity, lightning protection knowledge, summer arson knowledge, common sense of flower cultivation and so on. Not only let the owner know the situation of the apartment for the first time, but also enrich the daily life of the owner; The management office also organized activities such as sending flowers to owners on March 8th International Women's Day, contacting gas companies to repair gas alarms, putting up Christmas trees at Christmas, crossword puzzles in Mid-Autumn Festival, and fire safety drills. Which ones have achieved good results and made the owners really feel it? Property nourishes people's hearts.

5. According to the training plan formulated by the company's quality assurance department at the beginning of the year, the management office also formulated its own training plan based on its own situation. According to the training plan, each team conducts training and study on the company's service standards, corporate culture, various life and cultural knowledge and professional skills every week, which not only strengthens its own work level and service quality, but also cultivates its sentiment. Through training and study, the service quality of the management office has been further improved, and the service level of employees has been further strengthened.

6. Care about employees' lives, often have heart-to-heart talks with employees, understand employees' thoughts in time, solve employees' practical difficulties, and exchange sincerity for sincerity, so that employees can really feel it? The warmth of a big family. To this end, the management office often organizes staff tea parties to listen to employees' opinions and suggestions and solve difficulties for employees; Organize employee outings, table tennis competitions and cooking competitions; The festival is for the employee send warm, and a small gift represents the management office's love for the employees. Where there is home, there is love; Where there is love, there is warmth. It is in such a warm environment that the management office has strengthened the cohesion and centripetal force of mutual cooperation among employees, greatly enhanced the self-discipline and unity consciousness of employees, mobilized the enthusiasm and sense of responsibility of employees in various departments, improved the quality of work and strengthened the team cooperation spirit of the management office.

7. As a flag of the company's external projects, the management office received many inspections and visits of overseas expansion projects during the year. All the staff of the management office are actively prepared and warmly received. Showed the best side of the property, won the honor for the company, and was recognized and praised by visitors.

In 20XX years, some achievements have been made in all aspects of work, but there are also many shortcomings and problems. But I am confident that I will continue to improve and innovate in my future work, do all kinds of management work well, constantly sum up experiences and lessons, keep forging ahead and make a real life? Brand propagandist, shaper and executor!

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