Which department manages the property and where to complain?

The property is managed by the Property Management Department of the Real Estate Management Bureau, and you can complain to the Property Management Department of the Real Estate Management Bureau.

With the development of the real estate industry, property has become an indispensable part of the real estate industry. However, the service standards of various companies in the property industry are different, and the employees are mixed. Therefore, as the department with the most daily contact, the quality of property services is also related to our quality of life.

Property management bureau is the management department of property, and the relationship between property and property management bureau is subordinate. Property management company is an economic entity with independent legal personality, specializing in the professional management of permanent buildings, ancillary equipment, facilities, related sites and surrounding environment, providing a good living or working environment for owners and non-owners. It belongs to a service enterprise and has an equal subject relationship with the owners or users. Accept the entrustment of the owners, carry out professional management of the property in a specific area in accordance with the provisions of relevant laws and regulations or the provisions of the contract, and obtain corresponding remuneration.

Responsibility of the property:

1, Maintenance and maintenance of the property and its supporting facilities. Mechanical and electrical equipment, air conditioning system, water supply and power supply system, telecommunication system and public facilities in residential areas must be in good working condition to ensure the normal operation of residents' lives and the normal and safe use of properties, and maintenance cannot wait until there is a fault.

2. Strengthen public security and fire control management, and provide living and office security for owners and tenants. Do a good job in public security management, undertake the safety, security and vigilance in the building and the community, and even eliminate all kinds of interference to keep the community quiet. Whether it is a residential area or other types of property, only a good public security environment can ensure the safety of life and property of owners and tenants and eliminate their worries. To do a good job in the maintenance of fire fighting equipment, we must establish and implement the fire fighting system and strengthen the management of the fire fighting team.

3. Do a good job in cleaning the property and the surrounding environment, including the discharge and removal of garbage, various wastes, sewage and rainwater, so as to maintain a clean and hygienic environment and provide a clean and comfortable living and office environment for the owners or tenants.

4. Do a good job in greening construction and maintenance in the property management area, and provide a good ecological environment. Especially grassland greening and flowers and trees conservation are very important to create a beautiful and pleasant environment.

5. Do a good job in traffic management of buildings and communities. The contents include the management of parallel traffic and vertical traffic (elevators and escalators) in the community, as well as the cleaning of passages, roofs and other spaces and the maintenance of street lamps.

6. Strengthen vehicle management to prevent vehicles from being lost, damaged or causing accidents. It is required that the driving routes of residential areas and buildings be clearly marked, vehicles should drive at a speed limit, vehicles in the property area should be parked uniformly, and roads and corridors in the property area should be kept unblocked.

7. Do a good job in financial management. First, do a good job in the collection and use management of maintenance funds and reserves to ensure the healthy and smooth progress of property management.

8. Deal with the property insurance of the property and ancillary equipment in time to avoid huge property losses to the owners due to natural disasters.

9. Do a good job in community management, create a healthy and civilized community culture, and strive to establish friendly and harmonious new interpersonal relationships. At the same time, assist the government in social management and promote the civilization and progress of the whole society, such as engaging in demographic statistics, family planning, crime prevention and other aspects within the property under its management.

10. Contact the government and public institutions on public facilities.

1 1. Establish property files, keep abreast of changes in property rights, and maintain the integrity and unified management of property.

Legal basis:

property management regulations

Article 42

The price departments of the people's governments at or above the county level shall, jointly with the real estate administrative departments at the same level, strengthen the supervision of property service charges.

Article 48

The real estate administrative departments of the local people's governments at or above the county level shall promptly handle the complaints of owners, owners' committees, property users and property service enterprises in property management activities.

civil law

Article 942

General obligation of property service providers Property service providers shall, in accordance with the agreement and the nature of the use of the property, properly repair, maintain, clean, green and manage some owners in the property service area, maintain the basic order of the property service area, and take reasonable measures to protect the personal and property safety of the owners.

Property service providers shall take timely and reasonable measures to stop acts that violate laws and regulations such as public security, environmental protection and fire protection in the property service area, report to the relevant administrative departments and assist in handling them.

Article 943

Obligation of information disclosure of property service providers Property service providers shall regularly disclose service items, responsible personnel, quality requirements, charging items, charging standards, performance, use of maintenance funds and the operation and income of some owners in a reasonable way, and report to the owners' meeting and owners' committee.