How to deal with the quarrel between property personnel and hospital staff

Frank criticism and persuasion, so that both sides can explain the reasons for the quarrel in a friendly way, and then deal with it.

Understand the reason for the quarrel first. Of course, I can't understand why the other party quarreled so fast in the first place. The best way is to stop and listen to them, because when quarreling, both sides will definitely repeat their dissatisfaction with each other many times. As long as you listen attentively, it's easy to know the reason for the quarrel. Waiting for a good chance to stop fighting. When they quarrel, in addition to understanding why they quarrel, there is also a very important purpose, which is to wait for the opportunity to stop fighting. Yes, we also need a good chance to stop fighting. If they quarrel at first, it must be the most dissatisfied time. Don't persuade them yet. When they had almost quarreled, or repeated the previous words back and forth, most of their dissatisfaction had been vented. At this time, I also hope that someone will come forward to ease it.

Management measures for internal complaints and suggestions of hospital staff; In order to protect the legitimate rights and interests of employees in their work, study and life, encourage employees to better serve the hospital, discover and deal with hidden dangers in time, and combine with the actual situation of the hospital, the first step is to fully mobilize employees' sense of ownership, encourage employees to actively participate in hospital management, continuously improve hospital service satisfaction and enhance hospital image. Article 2 The term "complaint" as mentioned in these Measures refers to the behavior that hospital employees (hereinafter referred to as complainants) put forward opinions and demands on the problems existing in medical care, service, management, environmental facilities, etc. of hospitals or departments and individuals through letters, calls and visits, and provide clues and reflect the situation of violations of laws and regulations and dereliction of duty.