Model essay on job responsibilities and job details of property customer service

The work of property customer service needs enough patience, responsible attitude and careful observation. The following is my "model essay on the responsibilities and details of property customer service" for your reference only. Welcome to reading.

Model essay 1: job responsibilities and details of property customer service.

1 Responsible for the maintenance and management of customer relationship management (CRM) system.

2. Responsible for the management of reception and complaints at the front desk and lobby, collecting opinions from merchants and making summary analysis.

Responsible for formulating the training and work plan of the department, and organizing the implementation and assessment.

Responsible for planning and organizing the implementation of community cultural activities.

Responsible for supervising and guiding the daily work of lobby assistants and front desk.

6. Be responsible for conveying the work tasks of the management office, the work arrangements and progress of various departments related to the business households to the lobby assistant.

7. Responsible for the collection and return visit of demand information of business households.

Responsible for the statistics and management of tenants.

Responsible for the reception and planning of visiting groups.

10 Assist in the co-selection, planning and drafting of various value-added service projects.

1 1 Assist leaders to improve relations with surrounding units.

12 to help maintain the relationship between the management office and the owner's household.

13 to assist institutions in learning to visit the same industry and all institutions with advanced customer service management experience.

two

(1) patrol the building daily, and check and master the usage of electricity charges collected in advance by the owner in the supply, operation and service of public facilities such as water, electricity and gas. If the pre-existing balance is found to be insufficient, notify the owner in time and make a written record, and solve the problem in time.

(2) Responsible for answering the customer service hotline, tracking and recording all kinds of complaints and written processing results.

(3) Do a good job in receiving letters and visits from owners or users.

(4) Regularly file and report the owner's complaints, and pay a return visit to the owner to understand the owner's ideological trends. Be familiar with the owner's situation in the area, master the operation of various supporting facilities in the area, and solve problems for the owner in a timely manner.

(5) Be responsible for patrolling the area under its jurisdiction, discover, stop and deal with violations and illegal events in time, and do a good job in decoration declaration, approval and acceptance.

(6) Participate in the property takeover acceptance, reflect the problems found in time, and supervise their timely handling.

(7) Responsible for collecting property management fees and other related expenses, and assisting the toll collectors to complete the bill writing.

(8) Complete other tasks assigned by the leaders.

three

1. Assist in collecting management fees within the area of responsibility;

2. Receive customers' visits, accept customers' opinions and suggestions in the responsible area, handle customer complaints, record and follow up the results;

3, according to the customer interview plan, regular customer visits, put forward improvement measures;

4. Timely implement rectification and reply to all opinions, suggestions and complaints reflected by customers;

5. Assist community cultural administrators to organize community cultural activities;

6. Track the customer's renovation progress and report the problems that need to be solved to the property service center in time;

7. Responsible for the collection, collation and regular update of key customer data in the region;

8. Complete other tasks assigned by superior leaders.

four

1. Be familiar with the management system, charging standards of property management companies and the work functions and scope of other departments;

2. Receive daily visits, consultations and complaints, and reasonably mobilize relevant departments to provide services to customers;

3. Supervise, patrol, inspect and record the equipment, facilities, environmental sanitation, landscaping and repair construction in public areas, report the problems found to relevant personnel in time, and track the treatment results;

4. Visit regularly, collect and sort out customers' information and needs, report to the leaders in time and convey them to relevant departments, and feedback the solutions to customers' problems and needs in time to ensure a good communication relationship between the property center and customers;

5. Supervise and correct the work of other departments of the property center, and assist in handling emergencies and aftermath;

6. Assist in organizing community cultural activities and publicity work;

7. Coordinate the relationship between departments and finish other work assigned by leaders on time.