Report on the opening of the paper on employee satisfaction

Report on the publication of employee satisfaction papers

1. According to the graduation project (thesis) and the literature materials consulted, each person writes a literature review of about 1500 words (including research progress, topic selection basis, purpose and significance).

I. Research progress

Writing direction: The so-called research progress refers to the research situation, research fields, research objects, research angles and methods. About the title of this paper you wrote. What conclusions and opinions these scholars have drawn can be summarized in a few words. These data can be obtained from two sources. First of all, the library consults related books, and the first chapter of general books will be introduced. Second, the articles above CNKI can also summarize and list the views in those articles)

With the development of social economy, the competition between Chinese and foreign enterprises is becoming increasingly fierce, and the management system of enterprises is becoming more and more perfect. The most important performance is that more and more enterprises gradually realize that employees are one of the key factors for the success or failure of enterprises, so the concept of employee satisfaction appears in the minds of many managers. Specifically, employee satisfaction refers to the comprehensive results obtained by employees after explaining the various characteristics of their work, mainly involving whether a certain work situation factor affects their job satisfaction [1]. Is employee satisfaction related to the health of the enterprise and the positive state of employees? Barometer? And employee satisfaction survey is a measuring tool [2]. After understanding the secret of this success, enterprises are increasingly using survey methods to understand employee satisfaction.

About the earliest? Employee satisfaction? This concept comes from western management thought, and the research on employee satisfaction abroad has been more than half a century. Employee satisfaction in the traditional sense mainly refers to job satisfaction [3]. According to my analysis and summary, the research on employee satisfaction is mainly divided into two inseparable parts. First, the influencing factor of employee satisfaction is its dimension; The second is the survey methods and measurement tools of employee satisfaction. In the dimension research of employee satisfaction, the classic research of American scholar Hop pock ranges from 65438 to 0935? Job satisfaction? At the end of 1950s, American psychologist Herzberg put forward the famous two-factor theory, which called the factors related to job satisfaction as satisfaction factors or incentive factors, and the factors related to job dissatisfaction as dissatisfaction factors or health care factors [5]. Later, Locke pointed out that the components of employee satisfaction include ten factors, such as work itself and remuneration. Amod and Fidman put forward that its components include six factors, such as boss and economic reward, and also made a series of studies on the dimensions of employee satisfaction. These studies have a very important impact on the scientific division of employee satisfaction dimensions [6]. In the research of employee satisfaction survey and measurement tools, people have developed a variety of employee satisfaction measurement tools, among which the more mature ones are: Job Description Index (JDI); Minnesota Satisfaction Scale (MSQ); Peter Needs Satisfaction Questionnaire (NSU)[7]. In the United States in the 1980s, according to the survey, 50% of companies used the survey discovery method, and in the 1990s, more than 70% of companies used the survey discovery method [8]. Compared with the achievements of western countries in employee satisfaction research, the research on employee satisfaction by managers and scholars in China is still in its infancy. 1978, the Employee Satisfaction Survey Report by Xu Liancang and others was published in Guangming Daily, which aroused widespread public concern at home and abroad. This is the earliest employee satisfaction survey in China [9]. In terms of measurement tools, most domestic scholars mainly follow foreign measurement tools, and in 200 1 year, Lu Jia and others developed a modern employee satisfaction scale suitable for China [10].

With the increasing attention of business managers in various industries, hotel managers and scholars in the hotel industry have also kept pace with the times and conducted theoretical and practical research on hotel employee satisfaction. Theoretically, in 2004, Li Huailan published an article "The high satisfaction of customers and employees is the cornerstone of the development of the hotel industry" in the Journal of Wuhu Vocational and Technical College, arguing that under the guidance of the people-oriented concept, the hotel industry should not only strive to achieve? Customer-centric? , but also to achieve? Employee-centered? The win-win situation between customers and employees is the source of the hotel's survival and development [1 1]. In 2006, Cassie Wang published an article "Hotel Satisfaction Determines Customer Satisfaction", arguing that how to satisfy customers and become loyal guests of the hotel, the most fundamental thing is to improve employee satisfaction, cultivate employees' sense of belonging to the hotel, and constantly enhance employees' centripetal force towards the hotel [12]. In 2004, Wang Hua and Huang Yanling analyzed the employees' job satisfaction in Guilin 12 star hotels. The survey found that the job satisfaction of the staff in Guilin star-rated hotels was low. Dissatisfaction with the hotel's job treatment, promotion opportunities and further education opportunities is the main reason for low job satisfaction [13]. In 2007, Dai Bin and others conducted an employee satisfaction survey on the first batch of platinum five-star hotels in China (China World Hotel, Portman Ritz-Carlton, Guangzhou Garden Hotel and Jinan Shandong Building). And put forward opinions and suggestions for the problems [14]. On the whole, the survey of hotel employee satisfaction is still in its infancy, and many hotels in many areas lack this survey, except the Pearl River Delta region with developed economy and rapid hotel development. Apart from the above-mentioned employee satisfaction survey and analysis of Guangzhou Garden Hotel, I have not found the information and data of employee satisfaction survey of other hotels in the Pearl River Delta.

Second, the basis of topic selection

Writing description: the basis of the topic is equivalent to the research background, which refers to why you chose this topic and why you chose this hotel as an example. There are two aspects: (1) What are the limitations of the current research on this topic, or what other aspects are flawed or lack of attention and investigation; (2) The changes and problems brought by the current industry development make it very urgent to study and think about this aspect. What are the problems and representativeness of this hotel? )

Hotel is a typical labor-intensive industry, with more employees than other enterprises of similar scale. In addition, due to its complete functional facilities, the gender, age and education level of hotel employees are very complicated, and each employee has the right to work or not. In this way, hotel managers must take active measures to manage human resources, and the core of hotel human resources management is employee satisfaction, because? Without satisfied employees, there will be no satisfied guests; Without satisfied guests, there will be no satisfied owners; Without satisfied owners, there will be no satisfied society? [15]. Employee satisfaction survey can not only measure employee satisfaction, but more importantly, it can help hotel managers improve employee satisfaction according to the actual situation, thus enhancing employee engagement and loyalty. According to the survey of china tourism association Human Resources Development and Training Center, the average turnover rate of hotel employees in 2002-2004 was 23.95%[ 16]. In addition, according to the statistics of China Human Resources Research Network, the turnover rate of Dongguan hotel staff is about 30%, and it is increasingly difficult for the hotel industry to recruit and stabilize employees, especially to stabilize outstanding employees [17]. Dig a corner? Therefore, the turnover rate of employees is getting higher and higher. Therefore, while developing hardware facilities and attracting talents, we must attach importance to employee management, improve employee satisfaction, reduce unnecessary employee turnover and retain outstanding talents, thus enhancing our brand image. Sofitel Royal Bay Hotel Dongguan, as one of the most luxurious hotels in Dongguan and even the whole Pearl River Delta, has been leading the development of Dongguan hotel industry towards high-grade internationalization since it officially became one of Sofitel brand hotels under Accor International Hotel Group in 2004. It is a very representative hotel in Dongguan, and the research on this topic is of representative significance.

Third, the purpose and significance of the topic

(Writing Guidance: The purpose and significance of the topic selection refers to what purpose you hope to achieve or what effect you will have through the writing of this article. Including: (1) the importance of this research topic and its application in practical fields; (2) what purpose can be achieved, what problems can be solved, and what value is there in what aspects. )

Due to the rapid development of China's economy and the improvement of people's living standards, China's tourism industry has developed rapidly. As a subsidiary industry of tourism, the hotel industry has also entered a period of rapid development. More internationally renowned hotel management groups have taken a fancy to China, a potential consumer market, and their hotel brands have successively entered China, especially in economically developed cities. Although the whole hotel industry seems to be prosperous, as an important part of hotel management, there are still many aspects worth discussing, especially employee satisfaction. As far as hotel human resource management is concerned, employee satisfaction truly reflects its management level. Employee satisfaction is the highest realm of human resource management, which can make the hotel show the most outstanding performance in its social and commercial environment. Only when employees are satisfied can they produce or provide products or services that satisfy customers and attract customers to become the most loyal customers of the company. What is the importance of management for hotels? People-oriented? In practical work, employees must be satisfied. Only by satisfying employees can customers be truly satisfied. Based on the investigation of employee satisfaction of Sofitel Royal Bay Hotel Dongguan, this paper analyzes the influencing factors of employee satisfaction and the problems existing in human resource management, and puts forward some targeted suggestions, hoping to have certain application value for improving hotel employee satisfaction and provide useful reference for other hotels, so that managers of the whole hotel industry attach great importance to employee satisfaction and promote the more stable and rapid development of the whole hotel industry.

2. The problems to be studied or solved in this topic and the research methods (approaches) adopted:

1. Problems to be studied or solved in this topic:

Basic knowledge of employee satisfaction.

2. Cross-analysis and satisfaction evaluation of employees' personal information of Sofitel Royal View Bay Hotel in Dongguan

3. The employees of Sofitel Royal View Bay Dongguan evaluated the hotel as a whole and analyzed the satisfaction of each index.

4. The main factors affecting the employee satisfaction of Sofitel Royal View Bay Hotel in Dongguan

5. Suggestions on improving employee satisfaction of Sofitel Royal View Bay Hotel in Dongguan

Second, the research methods adopted:

1. document retrieval method: collect information through document retrieval method, such as consulting books and documents related to human resource management;

2. On-the-spot investigation method: Through on-the-spot investigation, we can learn the specific information of the hotel, such as: internship in the hotel;

3. Questionnaire survey: A questionnaire was designed to investigate the employee satisfaction of Sofitel Royal View Bay Hotel in Dongguan.

3. Tutor's opinion: (omitted)

Main references:

(Writing instruction: no less than 15 articles, with periodical literature accounting for more than half. It is best to have foreign documents, and the format must be standardized. The serial number of each document must be consistent with the serial number appearing in the article).

[1] Xiao Songtao, Research on the evaluation system of employee satisfaction index of Jia Yongfeng Hotel [J]. Consumer Guide, 2008 (04): 60, 103.

[2] Mao Xiaoyan, Song. Summary of employee satisfaction research [J]. Sci-tech Economic Market, 2007 (07): 83-84.

[3] Luo Ling, Yang Xiaolin, Li Tielin. Employee satisfaction survey [J]. metallurgical economics and management, 2008(0 1) :3 1-33.

[4] Zhang Ping, Cui Yongsheng. Research progress on influencing factors of employee's job satisfaction [J]. Economist, 2005 (02):160-161.

[5] He Bo. On the research status and hypothesis of employee satisfaction [N]. Journal of Chongqing University (Social Science Edition), 2003, 05: 128- 130.

[6] You Jianping. Evaluation methods and tools of employee satisfaction [J]. National Business Situation (Economic Theory Research), 2008 (08): 3 1-32.

[7] Dong Zhiqiang. Innovative practice of personnel management [M]. China Economic Publishing House, 2004? 198.

[8] Liu Fang, Fu. Summary of employee satisfaction research [J]. Shopping Mall Modernization, 2008 (10):100-10/.

[9] Lu Jia, Shi Kan and Yang Jifeng. Evaluation structure and method of job satisfaction [J]. China Human Resources Development, 200 1 (0 1): 49-53.

[10] Li Huailan. The high satisfaction of customers and employees is the cornerstone of the development of hotel industry [J]. Journal of Wuhu Vocational and Technical College 2004 (February):145-147.

Cassie Wang. The satisfaction of hotel employees determines the satisfaction of customers [J]. Market Weekly (Theoretical Research), 2006(09): 103- 105.

Huang Yanling Wang Hua. Analysis of job satisfaction of staff in Guilin star-rated hotels [J]. Reform and strategy, 2004(5) :88-9 1.

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