Rules on service scope of residential property companies

Detailed information of residential property service content

I. Integrated management

In the red line of community planning, it involves the management of * * * property and public affairs.

1, responsible for formulating the property management service work plan and organizing its implementation;

2. Conduct a safety survey on houses, facilities and equipment every year, formulate maintenance plans according to the survey results, and organize their implementation;

3. During the day, there are full-time administrators to receive residents, handle public affairs within the scope of services, and accept consultations and complaints from residents; At night, someone is on duty to deal with urgent repairs, and water, electricity and other urgent repairs will arrive at the scene within half an hour;

4. Assist in convening the owners' meeting and cooperate with its operation;

5. Sound management rules and regulations, perfect service quality standards and complete property management files;

6. Signing a property service contract with the owner and other procedures; Open service standards, charging basis and standards;

7, the application of computer system management owners and real estate files, property management services and fees;

8. All employees, dressing the, wear photo badges and hold relevant certificates;

9. Conduct an annual survey on the satisfaction rate of property management services, promote the improvement and promotion of management services, and solicit opinions from users who are not less than 80% of the total number of households;

10. Establish the disposal mechanism and pre-plan for all kinds of public emergencies, including organizations, personnel and specific measures, which can be put into operation at any time once they occur.

The second is the daily maintenance of facilities and equipment used in some houses and communities.

* * * The general scope of the facilities and equipment used on site * * * shall prevail; It does not include equipment and facilities that are charged separately, such as elevators, pumps, heating and other facilities that ensure the normal operation of residential areas and minor repairs of basic municipal facilities, including:

1. The daily maintenance and minor repairs of the facilities and equipment used in the * * * part of the building and the community shall be carried out in accordance with the Service Standard for Minor Repairs of Buildings and Their Equipment;

2 to ensure the normal use of public facilities such as guardrails, fences, sketches, tables and chairs, corridor lights and greening facilities; Roads, permanent roads, trails and activity venues are basically flat, and ditches and culverts are unobstructed;

3. Ensure that rainwater and sewage pipes are kept unobstructed, septic tanks and rainwater wells are cleaned regularly, and related facilities are not damaged.

4, responsible for the daily operation and maintenance of intelligent facilities in the community;

5. Clean the external wall regularly.

Third, greening.

The central green space in the red line of residential planning and the green space before and after the house and on both sides of the road shall be maintained in accordance with the "two-level maintenance standard" stipulated by the Municipal Bureau of Gardens.

Fourth, clean.

Maintenance and maintenance of cleanliness in the red line of residential planning and outside the owner's door, including:

1, with a sound cleaning system, a clean and hygienic responsibility system, a clear division of labor and a wide range of responsibilities;

2. Set up a garbage collection place, collect the garbage within the service scope to the garbage building and station every day, and manage the garbage (dedicated) building, station, box, road, bucket and garbage;

3. Clean the area within the service scope once a day, so that there is no garbage and sundries within the service scope;

4. Clean doors, windows, stair handrails, railings, walls, etc. Stairwells, corridors, elevators, corridors, etc. Once a week;

5. Spraying and putting rodenticides, disinfectants and pesticides within the service scope according to relevant government regulations;

6. In rainy and snowy weather, the accumulated water and snow in the main roads and secondary roads in the area should be cleaned up in time;

7. In case of public health emergencies, personnel should be quickly organized to ventilate, clean and disinfect the facilities and equipment used in the * * * part of the property, strengthen the publicity for the owners, and maintain the normal living order.

Verb (abbreviation for verb) maintains public order.

Within the red line of community planning, the owner comes to maintain the order of Grandpa's * * * area and take good care of public * * * property, including:

1, relatively closed: the main entrances and exits of the residential area should be manned day and night, and places that endanger personal safety should be clearly marked and preventive measures should be taken;

2. Maintaining traffic order: including managing the driving direction, speed and temporary parking position of motor vehicles and non-motor vehicles to keep vehicles unblocked;

3. Take care of public property: including doors, windows, fire-fighting equipment, manhole covers, rain grates, sketches, flowers, trees and fruits in buildings;

4. At night, conduct at least one preventive inspection and patrol on the key parts and roads within the service scope, and the number of patrol personnel shall be no less than 2, so as to be planned and recorded;

5. There are plans for handling public security cases, criminal cases and traffic accidents; When it happens, measures should be taken immediately to call the police in time and cooperate with the public security department to deal with it.

Six, parking management

Management of motor vehicles and non-motor vehicles in parking lots (parking places) and parking spaces.

1, with a sound management system and management plan for motor vehicles and non-motor vehicles;

2. Register and issue certificates for motor vehicles entering the community and issue certificates for going out;

3. Ensure orderly parking, and have a special person to supervise it 24 hours a day; Have an emergency plan;

4. For long-term storage, a parking management service agreement shall be signed to clarify the rights and obligations of both parties.

Seven, fire management

Maintenance and fire control management of fire control facilities in public areas.

1, have a sound fire management system, establish fire prevention responsibility system and fire prevention plan;

2, fire control facilities have obvious signs, regular patrol, inspection and maintenance of fire control facilities;

3, regular fire training, to ensure that relevant personnel to master the basic skills of fire control;

4. In case of fire, call the police in time and assist firefighters to evacuate and rescue personnel.

Eight, high pressure water supply maintenance, operation and maintenance

1, to ensure the normal living water for residents; There is a water cut-off disposal plan;

2. Lock the water tank and clean and disinfect it regularly to ensure the water quality is qualified;

3. The maintenance service standard shall comply with the provisions of document No.799 of J.F.D.;

4. In case of public health emergencies, it is necessary to strengthen the disinfection of the water supply system and prohibit irrelevant personnel from entering the high-pressure water pump room and approaching the high-level water tank.

Nine, elevator maintenance, operation and maintenance

1. The main elevator runs continuously from 6: 00 to 24: 00, and the call elevator runs from 0: 00 to 6: 00. Elevator operators are on duty at night, and the call number or room number is announced in the waiting hall. Where there is an elevator door on the floor, passengers must be opened;

2. Where there is a peak ladder, run with the main ladder at 6: 00 -8: 00 and 17: 00-19: 00 during peak hours;

3. When repairing the main ladder, if there is a spare ladder, use the spare ladder to operate. If there is no spare ladder, emergency repair shall be carried out within 30 minutes, and other repairs shall be completed within 23:00- 5: 00 the next day; Having a disposal plan in case of emergency;

4, once the elevator power off people, people and other dangerous situations, should quickly organize rescue.

X. Decoration management

1, a perfect decoration management service system;

2. Check the owner's decoration scheme, sign a decoration management agreement with the owner and the construction unit, and inform the owner of the matters needing attention in decoration;

3. During the renovation, patrol and inspect the renovation site, and strictly manage public security, fire control and house safety; Pass management shall be implemented for decoration vehicles and decoration personnel entering and leaving the community to mediate neighborhood disputes caused by decoration;

4, the owner after the renovation, should be checked. Violation of the decoration agreement should be dealt with, and serious problems should be reported to the administrative department;

5, timely removal of decoration garbage, centralized stacking time shall not exceed three days.

To sum up:

1. Comprehensive management: the management of * * * property and public affairs within the red line of community planning.

2. Daily maintenance of facilities and equipment in the * * * part of the house: the general scope of facilities and equipment in the * * * part shall prevail; It does not include elevators, pumps, heating and other equipment and facilities that are charged separately to ensure the normal operation and minor repairs and maintenance of facilities and basic municipal facilities in residential areas.

3. Greening: the central green space, the green space in front of the house and the green space on both sides of the road in the red line of residential planning shall be maintained according to the "secondary maintenance standard" stipulated by the Municipal Bureau of Landscape Architecture.

4. Cleaning: keep and maintain cleanliness and hygiene in the red line of residential planning and outside the owner's door.

5. Maintenance of public order: within the red line of residential planning, the owner's door will maintain the order of grandpa's area and take care of public property.

6. Parking management: the management of motor vehicles and non-motor vehicles in parking lots (parking places) and parking spaces.

7. Fire control management: maintenance and management of fire control facilities in public areas.

8. Maintenance, operation and maintenance of high pressure water supply.

9, elevator maintenance, operation and maintenance.

10, decoration management.

Legal basis:

People's Republic of China (PRC) Civil Code

Article 284

Owners can manage buildings and their ancillary facilities by themselves, or entrust property service enterprises or other managers to manage them.

The owner has the right to replace the realty service enterprise or other managers selected by the construction unit according to law.

Article 285

Entrusted by the owners, the realty service enterprise or other managers shall, in accordance with the provisions of the realty service contract in Part III of this Law, manage the buildings and their ancillary facilities within the building division, accept the supervision of the owners, and promptly answer the owners' inquiries about realty service.

Property service enterprises or other managers shall implement emergency measures and other management measures implemented by the government according to law, and actively cooperate with relevant work.

Article 286

Owners shall abide by laws, regulations and management regulations, and relevant behaviors shall meet the requirements of saving resources and protecting the ecological environment. For property service enterprises or other managers to implement emergency measures and other management measures implemented by the government according to law, the owners shall cooperate with them according to law.

The owners' assembly or the owners' committee has the right to ask the perpetrator to stop the infringement, remove the obstruction, eliminate the danger, restore to the original state and compensate for the loss of any act that damages the legitimate rights and interests of others, such as dumping garbage at will, discharging pollutants or noise, raising animals illegally, building illegally, occupying passages illegally, refusing to pay property fees.