Annual work summary of the company's operation department.

Annual work summary of the company's operation department.

Summarize your own practical activities, and the examples and data listed must be completely reliable and accurate. Any exaggeration, narrowing, random fabrication and distortion of facts will make the summary lose its due value. The following is my summary of the annual work of the company's operation department. Welcome to reading.

Annual Work Summary The operation department of the company, with the concerted efforts of everyone's Qi Xin, has made great progress in the work of all departments, but at the same time, many problems have been exposed. First of all, it is emphasized that only by concentrating everyone's advantages, giving full play to the strength of the team, working together with Qi Xin, and fully respecting the market and facts can we succeed. So I hope everyone can learn and summarize from each other openly. Below, I will talk about my views from three aspects and exchange ideas with you.

First, unify our thinking and correct our attitude.

1. There are many difficulties in the work, such as market network, bidding and meeting time. Problems and difficulties are inevitable, but I think the main reason why these problems and difficulties cannot be solved is attitude. Napoleon once said, "there is not much difference between people, only a slight difference between positive attitude and negative attitude, but it is this slight difference that determines that two people's lives will be very different in 20 years." Because you don't have the internet, you have to work harder than others to catch up with others. People often say, "If I were who I am now, I would be …". People often just stay on this statement and don't really put it into action. How can there be a good result? With the increasingly fierce market competition, the market mechanism will become more and more standardized. Every company and everyone will face constant changes, and there will always be new challenges in front of you. What kind of attitude you take towards it, what kind of results you will get.

Every company has its own development goals, and every employee working in the company also has his own personal development goals. On this issue, I think there are two points worth considering: first, we should unify personal goals with company goals. Everyone will have pressure and demand, but how to make it organically unified with the company's long-term and short-term development goals, so as to realize the company's development goals and personal goals. This requires integrating your personal career planning into the development of the company. The company will continue to develop, it will launch new products, buy pharmaceutical factories and go public ... and move forward in unison. This requires everyone to strengthen mutual communication and achieve the goal of building excellent teams and networks.

Second, to achieve the goal, we must have correct concepts and methods, and effectively decompose and implement the goal.

Only decomposable and achievable goals are feasible goals. Mao Zedong said that policies and strategies are the life of the Party, and their importance is self-evident. In the process of goal determination and realization, we should not only rely on empirical values, but also combine them with scientific methods. In addition, keeping a good attitude will help you tide over many difficulties.

1, an economist once said, "It is a sin not to study, and learning is saving. Learn with economic methods and create an economy with learning. " To learn from theory, practice and mutual communication, we should not only pay attention to learning methods, but also have a correct learning attitude. Everyone has more or less a critical absorption mentality, that is to say, we have a questioning attitude before accepting other people's views or opinions, which we should correct. We should treat others' views and opinions with an absorbing and critical attitude, that is, we should first listen to others' views with a tolerant and inclusive attitude, and then critically accept their views after careful consideration by ourselves. Just like playing Go, we start from scratch, and the level is almost the same. We gradually understand the layout. After the progress, we disdained the low-level, became self-righteous and entered a platform period. Then there will be a higher level of yearning. If you keep learning and summing up, you will gradually have an overall situation and know why you should save the big with the small, so that you can make progress in continuous learning. In fact, it is the same in your work. You need to keep learning and enriching. The sales department should try its best to create a learning atmosphere and cultivate excellent teams, but don't form dogmatism and empiricism. Remember to combine what you have learned with practice and apply what you have learned.

2. Every enterprise should be bigger and stronger, but Jiangshan is not made by one person, but by the strength of the group. Everyone comes from different enterprises, and different enterprises have different cultures, habits and management models. It is necessary to integrate the good things in the original enterprise into the company and throw away the bad things. There is a good saying, "people who don't take part in training can't be managers, and people who can't train people can't be big managers." With the development of the company, there will be more jobs and opportunities in front of everyone. In the process of team building, we are faced with a problem of trust and control. Now we strengthen process management in various forms, which is actually just one of the management means. We should not have the psychology of exclusion and confrontation. Everything has a process of continuous improvement and development, and the ultimate goal is the same.

3. In the company, each of us is in the transformation of roles, being a manager in front of subordinates and being managed in front of superiors. On the other hand, we are all social people and business people, and management is scientific and artistic. In order to achieve effective management, communication is a very important and effective way in clinical follow-up of hospital development when there are problems in the team. So some management experts even say that management is communication. Its importance is beyond doubt. Many of our managers tend to rely too much on their own experience, without paying attention to market research and materials from the front line of the market. This is a wrong idea and must be corrected. Do you have the consciousness of managing a team? When your subordinates encounter difficulties, will you cooperate with them?

Visits and consultation visits? There are no rules, Fiona Fang. Management is an input, so we should benefit from management, constantly improve various management systems and methods, and truly put them into action.

Third, sum up experience and promote implementation.

1. Financial awareness needs to be strengthened. It should be emphasized that the proportion of the whole operating cost must be strictly controlled. At the same time, development expenses are personal loans, involving amortization, so we should tighten our strings and establish an attitude of financial control. Learn to settle accounts and strengthen financial analysis. The financial supervisor of each business department should take the initiative to help the manager with settlement and analysis, strengthen the analysis of the relationship between different expenses, and realize effective financial management. We should not only calculate the market account, consider how to amortize it, but also calculate the investment account, regard the work as our own business, and from our own point of view, what to do and what not to do.

2. The existing value should be related to the sales volume in his/her jurisdiction. Their salary can be adjusted according to the specific market conditions, and the basic salary and bonus commission can be flexibly changed. Different business departments can handle it in different ways, but no one can deduct wages. All the results ultimately fall on the financial indicators, so we should focus on tight use, first tight and then loose, and strengthen the combination of cost analysis and market strategy. In particular, the financial supervisor should try to strengthen the analysis in various concise forms such as histogram, pie chart and graph to help managers do a good job in financial control.

3. Strict standardization and effective management As mentioned above, the premise of our company's management is budget management, and the system is still being improved and revised, which requires everyone's joint efforts. If there is a system, it must be implemented, and it cannot be a mere formality. Otherwise, it is better to have no system. The management system is necessary for both the large system of the company and the small system of the sales department, and it is very useful for regulating personal behavior and understanding the employee's movements. For example, when filling in the daily and weekly reports of medical representatives, managers can easily find problems through their standardized reports and track them down in time. It is necessary to strengthen target management and time management, and at the same time, managers should strictly demand their own management, set an example and lead a good team. For example, the manager sleeps late, how to ask employees to go to work on time and work hard? Management must pay the cost, but the cost must be profitable. Next, we are considering ERP system to simplify management procedures and improve management efficiency and quality. 4. Human resource management first has a standard of employing people. We have always maintained that what is right is the best, and not necessarily the best is the best. In selecting and employing people, we should also pay attention to the loyalty and professionalism of employees. Secondly, in the form of performance, employees' working ability, such as hospital development, work efficiency and job saturation, is also an important aspect to be considered. Finally, through training, different strategies are adopted to effectively combine the personal resources of medical representatives with the company's resources, so as to achieve the purpose of integrating resources and giving play to the advantages of the team.

5. Marketing strategy managers in different provinces have different feelings about the market. Experience is very important, but it is not necessary for success. Only the combination of sensibility and rationality, the unity of theory and practice, on the basis of market intuition and scientific analysis and research, success is inevitable. In the process of market operation, we can combine rich market experience with accurate and scientific market research, then success will belong to us. We must learn to analyze the market, distinguish between major contradictions and minor contradictions, and grasp the key points in order to carry out our work effectively. For example, Hubei market may be relatively easy to develop into a hospital because it is familiar with the network, but clinical follow-up is relatively lacking. Therefore, the next step should be to tilt to the clinic appropriately, including recruiting clinical staff; In the Hunan market, the strength of hospital development is relatively weak, so when recruiting personnel, people with strong development ability and clinical maintenance ability must be considered. Different markets and different environments require different strategies.

6. Logistics management first, cargo risk. All provincial sales departments must attach importance to policy risks and goods smuggling risks, strengthen risk management awareness, make overall plans in advance, and avoid temporary blindness.

Another is the turnover rate of goods. Be sure to communicate with dealers and hospitals frequently, know their inventory status in time, find problems, find out the causes of problems, and take timely measures to solve them.

Fourth, clear the mission objectives.

In the process of target decomposition, provincial sales departments can neither be conservative nor draw cakes to satisfy their hunger. They should seek truth from facts and use the method of combining empirical value with science to determine reasonable and achievable goals in each region. After the goal is determined, it is decomposed into people, hospitals, quarters, months and days. Here, I want to emphasize the implementation of the words "everything is implemented and everything is supervised". Everything is implemented not only to people, but also to time; Supervision in all things means financial supervision, layer-by-layer supervision and mutual supervision. By strengthening the management and monitoring of the process, we can ensure the realization of the goal.

Chapter II: Annual Work Summary. Since the establishment of the company's operation department and operation management department in June 20xx, under the decision-making and leadership of the company's leaders, they have been working actively, vigorously promoting the establishment and implementation of the company's various management systems, constantly improving the company's various operating rules and regulations, and at the same time increasing business guidance for various projects, actively helping the projects to coordinate and deal with various long-standing unresolved problems. Reviewing the operation and management work in the past 20xx years, the summary is as follows:

First, the preparation of the manual.

Since the establishment of the Operation Management Department, the first thing to do is to establish a work manual for each position, clarify the work standards and processes of each position, and standardize and rationalize the work processes and responsibilities of each department. After two months' efforts in June and July, the work manuals for each post were issued one after another: customer service manual, cleaning management manual, greening management manual, public order maintenance manual, fire management manual, engineering maintenance manual, handover manual, decoration management manual and quality management manual. The establishment of each workbook provides a basis for the standardized operation of each department and also provides strong support for the evaluation of the project.

With the implementation of various systems, in order to make the company's assessment mechanism more perfect, the operation management department successively formulated performance assessment management methods suitable for Kangju property in June+10, 5438. In 20xx, the property management company will fully implement performance appraisal, constantly improve the project operation and management capabilities, and ensure the normal and effective development and implementation of the company's work.

Second, strengthen implementation.

In the process of implementing various systems in the early stage of the company, the company and some project personnel issued

In order to ensure the effective implementation of the company's various systems, the operation management department integrates the company's resources, goes deep into the project, holds special meetings of various departments, unifies ideas, raises awareness, publicizes the company's development to project personnel from the perspective of company development, and preaches the significance and inevitability of the company's implementation of various systems. After nearly a month of running-in and trial operation, all project personnel have a new understanding of the system implemented by the company, and the company system has gradually been accepted and implemented by project personnel.

Third, training management.

After the company's work manual is issued, in order to make the staff of each property service center familiar with its contents and understand the work processes and standards of each post, the operation management department will set August as the key training month every year, and train the staff of each service center in service etiquette, job responsibilities, operating procedures and operating standards from 6: 00 to 7: 30 every afternoon. Training positions include all positions in the service center: service center manager, customer service, toll collector, maintenance worker, cleaner, etc.

Subsequently, at the beginning of September, the Operation Management Department combined with the training content of the work manual to give an examination to all the staff in the form of examination paper, written examination of customer service and maintenance positions, and oral examination of cleaning staff and public security administrators. After examination, the qualified rate reached 83%, which laid a good foundation for improving the project management level.

Fourth, quality management.

While doing a good job in project training management, the operation management department does not relax the quality management of the project. During training, it checks the basic services of various projects. Through inspection, various problems in project management are found, and the inspection results run through the training process. After 2.

The service quality of each project was inspected three times, and the outstanding problems of each project were quickly grasped. In order to improve the management status of each project as soon as possible, the operation management department goes deep into each project, guides each project manager and tries every means to improve the service level of the project. While carrying out the service quality inspection of the project twice a month, the operation management department vigorously promotes the company's "three-level night inspection system" and insists on conducting a night inspection of each project once a month. Since June, the Operation Management Department * * * has found 209 unqualified items, and 8 cases were found sleeping at work during the night inspection, which was punished in strict accordance with the company's quality management regulations.

At present, the service centers of the company have fully realized the importance of quality inspection, and operated according to the standards and processes of the work manual, so as to continuously improve the management level of their respective projects. After several months of operation, the company's various systems are being gradually implemented, and the management status of various projects has also been greatly improved on the original basis. The operation management department will continue to fully implement the company's systems and norms, and strengthen supervision and assessment during the service implementation, with full tracking and comprehensive control.

Verb (abbreviation of verb) complaint handling

In 20xx, the operation management department received a complaint from the service center 17 when handling the complaint from the project owner. According to the relevant national laws and regulations, combined with the actual situation of Changyuan County, from the perspective of project management, in order to safeguard the interests of the company and consider the psychological needs of the owners, the operation management department receives and solves them one by one, without evading or shirking. The operation management department carefully and patiently explained to the owner that after working with the owner again and again, some long-standing problems in the project were finally solved. For example, the owners of tsinghua campus and Longshouyuan refused to pay the property fees because of late delivery. After explaining to the multi-family owners, the owners finally paid the full amount.

Property fees paid; There is also the owner's water meter of tsinghua campus Building No.9 1 unit, which generated a water fee of 3,000 yuan, and simply pushed the responsibility to the property management company. After the interview with the owner, the operation management department instructed the project manager to inquire about the archives of the property and the monthly meter reading in the water supply company, which proved that the water meter was completely normal before the renovation, and finally solved the problem of the owner. So as to help the service center solve some problems and safeguard the interests of the company.

Sixth, marketing cooperation.

In 20xx, the property management company cooperated with Changyuan and Fengqiu in opening and marketing activities for 6 times. The operation management department overcame the difficulties, integrated the personnel of Longshouyuan and 2080 service center, rationally adjusted the job responsibilities, and ensured the marketing demand. Especially during the "Transformers Exhibition" held in 1 1 month this year and the "Rare Stone Root Carving Bonsai Flower Exhibition" held in1month, the operation management department and various service centers tried their best to meet the needs of marketing activities and ensure the smooth development of marketing activities.

In addition, at the opening ceremony of Fengqiu on June 29th and the product promotion meeting on September 7th, the property management company showed the image of Kangju Property to Fengqiu owners and customers with a good mental outlook, which was well received by Huaxing Liye and Fengqiu from all walks of life.

Seven, work reflection

In 20xx, the Operation Management Department has made great contributions to the development history of Kangju, and has also made some achievements. However, there is still a big gap and many shortcomings between the operation management department and the company's requirements. The analysis is as follows:

1. The staff training in the service center is not in place, resulting in unclear job responsibilities and unclear operation procedures.

2. The supervision and inspection of service center employees' workflow is not in place, and employees are lazy.

3. Lack of on-site guidance for employees leads to improper working methods, detours and failure to achieve the target effect.

The improvement measures are as follows:

1. Strengthen the training of service center staff, further clarify the responsibilities of each post, clarify the operation process, and improve the business ability.

2. Strengthen the inspection of service centers.

3, increase the guidance of the service center, put an end to employees detours in the work, improve work efficiency.

20xx years have passed, and the Operation Management Department, while comprehensively summarizing, is also looking for better working methods and breakthroughs, constantly improving itself, and working confidently towards the goal of 20xx. In 20xx, the Operation Management Department closely focused on the development strategy of property companies, comprehensively and deeply implemented the transformation and upgrading of property services, constantly established and consolidated the brand of Kangju property, and strengthened the brand of Fu Mei real estate.

Chapter III: Annual Work Summary, Company Operation Department, another year has passed. 20xx is my first year in the league. I am honored to have spent 20xx years with Aiwan Hongfeng Group. I am very happy. I am very happy with the company of all my colleagues this year. This year, I grew up.

20xx is an unforgettable year for me. During this year, I went from the president's office to the newly established development and operation department, from a general to a soldier to a small team of five people with my sister Chun Mei. This year, I experienced the change of my job, ups and downs, loss, happiness, retreat and tenacity in my work! These experiences have made me gain something, and also made me more aware of myself, the shortcomings in my work, my immature work style and my silent determination. In 20xx, I will study hard, correct these shortcomings and grow into an excellent group employee.

With the help of leaders and colleagues of the Group in 20xx years, my work has made great progress in all aspects, and now I report as follows:

I. Main Work

(1) Plans of various departments. Into the development and operation department, my main staff, as an operation specialist, is responsible for collecting

Take the weekly, monthly, quarterly and annual plans of various departments, compare them vertically and horizontally, and track the implementation of the plans. As of 20xx65438+February 3 1, it is planned to collect 45 times a week, with 526 copies * * *; Monthly collection plan 1 1 time, *** 162 copies; Collect two semi-annual and annual plans and 28 semi-annual and annual plans.

(2) copywriting. On March 20th, 20xx, I came to the newly established development and operation department. Previously, I was responsible for sorting out some meeting minutes, updating the group memorabilia and news, publishing the information of the group's WeChat public platform, and collecting pension websites and pension information. After becoming a member of the development and operation department, I didn't abandon my previous job. On this basis, the Group Weibo will apply for "V", pay close attention to it at all times, collect information on national, provincial and municipal pension policies, and publish them in categories. In 20xx, 42 pieces of policy information were released throughout the year; News article 46; Memorabilia 30; Organize 24 websites related to old-age care; The WeChat public platform and Weibo of the group were handed over to Zhang Xiaoyun, the operation department, in August. In the first eight months, the Group's WeChat public platform published more than 480 messages, and Weibo published more than 600 messages. Organized and assisted in holding nearly 80 meetings in 20xx, and compiled relevant meeting minutes 10;

(3) other work. At the same time, I participated in the preparation of materials for Love Night Project, Metallurgical Hospital and Group OA, the collation of honorary materials of various units of the Group, the collation of crowdfunding related materials, and the collection and collation of rehabilitation hospital materials.

Second, harvest

Over the past year, I have been growing in my work, which is inseparable from the help of my superiors. When I first came into contact with informatization, I felt very simple. In my work, I found that there are many places that need to be seriously considered, such as how to collect more useful information, which is not only suitable for the nature of the group, but also brings new ideas to readers. Collecting policy information is the first thing to do at work. These seemingly simple little jobs taught me that in order to do better, I must consider everything. Based on this, the manager gave me a lot of work to do.

I still remember that the work of collecting weekly plans was initially scheduled to be submitted every Thursday afternoon, and a weekly summary meeting was held on Saturday. However, due to work reasons, many departments can't submit the plan on time, which leads to the delay in finishing the plan and comparing the plan vertically and horizontally. At that time, I had to work overtime until seven or eight every Friday. Once, I was very anxious at home, thinking about finishing my weekly plan early, getting off work on time, and asking all departments to submit their plans on time in advance, but in the end, one department delayed. Looking at the time getting late, my heart is very wronged, and my tears are gone. Why can't communication win others' understanding? Later, under the guidance of the leader, I slowly explored a more effective way of working, avoiding similar situations and improving work efficiency.

Whether in the president's office or in the development and operation department, we have more than one job. We have a lot of work and need to learn more. Often our department leaves at the latest. One day in June, we need to catch a very urgent PPT, revise it and do it again and again. By afternoon 1 1, we had been working continuously 15 hours, and we were exhausted. Sister knew Xiaoyun and I were far away and asked us to go back, but she left the group at 2 am and went to Beijing on business with manager Zhang at 7 am. There are many such things, and we are more and more United in this experience. If you don't grow up in such a team, you will drag your feet. So we have been studying, and we don't want to discredit this team, and we don't want everyone's efforts to be denied.

Three. 20xx work plan

It's 20xx years, how time flies. A good start needs the support of a plan. In 20xx, first of all, I will work harder in my own post to make the post of operation specialist more comfortable and brilliant. At the same time, we should improve our working ability and try to share our worries for the leaders! In addition, continuous learning, from office application knowledge to in-depth understanding of the pension industry. In the functional departments, I have the ability to write documents, but I lack my own level. The next step is to deepen.

In 20xx, the progress of the Group has become more and more solid. I will follow the footsteps of the group, keep growing, make due efforts for the group and my own tomorrow, and hand over a satisfactory answer sheet! In 20xx, please criticize and correct me, and help me grow hard! thank you

Chapter IV: Annual work summary, the company's operation department, joined the company in May, and it has been 1 month in a blink of an eye. Now he comes to the company to do some work as follows:

1. Personal orientation and responsibilities of the operation department: After just arriving in the company, after a preliminary understanding of Damei.com, aiming at the problems found, the work goal of the operation department was put forward: "To provide one-stop solutions for merchants with superior logistics distribution, network resources and modern warehousing services, to create a full-service integrating logistics, information flow and capital flow, and to establish an organizational structure matching with modern commercial enterprises. To establish a matching assessment system and a matching supply chain system for modern commercial enterprises, it is necessary to form a "performance-oriented, business data-oriented" personnel evaluation system throughout the company. In the following work, I have been working around this goal and evaluation system according to the relevant responsibilities of the Operation Department, as follows:

(A) management by objectives

1, Target and Performance Appraisal Management

Combined with the current situation of the company, in order to draw up the assessment plan of investment promotion and sales targets, after consulting with the company leaders and communicating with the heads of various departments, we organized a feasibility discussion on implementing the company plan. In the future, we will come up with a more detailed assessment plan according to the chairman's request and organize relevant personnel to discuss it in the near future.

2. Regular business analysis

In order to obtain more comprehensive information of each sector, we improved the performance report template of each sector, supervised all departments to complete business analysis in time as required, and submitted relevant analysis reports and statements to the operation department and company leaders on time; The analysis method of business analysis is not comprehensive enough and the analysis is not thorough enough.

It is not deep enough, the analysis data is not extensive and accurate enough, the information is very limited, the guidance to the company's work is far from enough, and there is still much room for improvement and improvement in the analysis report. After qualification screening, 23 companies are currently talking about attracting investment, and 17 companies have relevant cooperation intentions.

3. Reorganize and adjust the website and optimize the website structure.

The layout of Damei was transformed, related categories were added, related commodities were sorted out, and the daily necessities section was added.

(ii) Personnel management and personnel structure

By comparing the company's original personnel structure and number with other websites, we unified the management structure and staffing of this department, reported the required personnel to the personnel department, and cooperated with the personnel department to recruit relevant personnel to complete the staffing.

(3), standardization and information construction

Informatization construction is the basis of internal management information transmission and external publicity, which can effectively improve management level and efficiency. After arriving at the company, the operation department carried out related work focusing on institutionalization, standardization and systematization under the premise of ensuring the normal operation of the existing system. Improve the format of Damei. Com, discuss with the leaders of various departments, strive for paperless office in the future (that is, ERP office within the company), improve related work, simplify processes and improve efficiency.

Second, shortcomings and mistakes in the work.

Due to my own reasons, in this month's work, I didn't effectively improve the company's operation in the position of operation department, which was far from the expectation of the chairman and assumed the main management responsibility.

Third, some suggestions for the company:

As a member of the company, the growth and operation of the company directly affect the interests of every employee.

When a company develops to a certain scale, it is no longer a one-person enterprise. With the development of the enterprise, the company will gradually increase the number of employees in the future. In order to attract more "talents" to join the company, integrate into the company, and be willing to grow and develop with the company, I would like to give some suggestions to the company, hoping to forgive the mistakes:

1. I hope the chairman can establish a normal and regular communication mechanism with the responsible person on a regular basis and stick to it. This is convenient to directly understand what the relevant person in charge is doing and how the working state is, and to avoid misunderstanding of each other's work caused by poor communication and affecting relevant decisions.

Any enterprise wants to be a century-old enterprise, and our enterprise is no exception. The core of enterprise development is senior managers, but senior managers are generally trained by themselves, understand the actual situation of enterprises, and continue to grow and experience. The price of growth and experience is to allow and encourage them to dare to innovate and do things and make mistakes without violating principles. Our enterprise is now more about letting the chairman have the final say, and everyone dares not take any responsibility. It is impossible to train senior managers in this way. Even the chairman is thinking and doing, and everyone else is watching. In the long run, it will definitely affect the development of enterprises.

The work plan for the third quarter is as follows:

1. Cooperate with personnel to recruit personnel for related positions, so as to improve the staffing of their own departments;

2. Review the qualification of suppliers, refine the investment promotion policies and achieve effective investment promotion objectives;

3. Establish and improve the construction of its own department system, implement the department assessment plan, and report to the company leaders;

4. Carry out website promotion and all-media coverage to build Damei brand;

5. According to the actual situation, continue to transform Damei. Realize the convenient service of customers' shopping and enhance the customer experience;

6. Regularly train relevant personnel in this department to improve their own quality;

7. Establish a logistics system, and achieve the goal of "half-day delivery and next-day delivery" through cooperation with third-party logistics platforms;

8. Improve the commodity structure, refine the commodity price and analyze the profit ratio, so as to maximize our income.

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