internship summary

Summary is a comprehensive and systematic summary of a period of study, work or its completion, which can make us think. Let's finish the summary carefully. Do you want to know how to write a summary? The following are three recommended internship summaries I collected for you. Welcome to read, I hope you will like it.

Summary of recommended internship 3 1 As time goes by, unconsciously, the time for graduation is running out. Looking back, I was surprised by what I learned and got in the past two years. I haven't learned anything, and I will enter the society in two years. I don't know what role I will play in society in the future. Modern society is an open society full of challenges. In order to connect our country with the world, people with high talents are essential, but people without talents are useless. To integrate into the society, we must first understand the society, hoping to learn more things and help ourselves to enter the society in the future.

Knowing this, I think it's time to enrich my understanding of society with practice, and at the same time, I can increase my ability in all aspects, so the arrival of this summer vacation gave me an opportunity to exercise, let me experience social life and understand the needs of society, but at the same time I was worried about being cheated. After all, this kind of thing often happens around me, so I participated in the practice with several classmates, which reduced the possibility of being cheated and enhanced the sense of team.

After some searching and discussion, I finally chose Wuhan Qijia Computer Company. Compared with us computer majors, this is also a good choice. At the same time, I also think this is the beginning of another life. At the same time, I am full of expectations, but I am a little worried about my lack of ability. However, I feel that I will not back down anyway. If I have pressure and challenges, I will gain and make progress. I can't always do what I can, so I will never.

Although I won't back down, I'm still a little nervous and scared when I really have to face it. First of all, we will be given basic computer sales training on the first day, and we will be taught to assemble computers at the same time. Although I studied software knowledge, I am also interested in computer hardware knowledge, so I feel that training is not boring at all. I once assembled a computer myself, so I didn't feel nervous when I saw the scattered computer parts, and my mood gradually settled down. The staff in charge of training first explained to us the general sequence of computer installation. Only then did I know that the installation of the computer was mainly the installation of the host, and the installation of various components also needed to be in order, so that the computer would not be damaged when it was assembled, and the wiring was also very particular about the positive and negative poles. These directions are marked on the motherboard. I processed these scattered parts several times and finally pieced them together into a basically complete host. But this is just the beginning. After installing the computer and connecting the cable, you need to install the computer operating system. For those of us who study computer software, this is a piece of cake. There is no difficulty, but there are also details to pay attention to, especially the screen test of computer monitors, which must be careful enough.

After the training, I officially started to contact sales. No customers came to my house for the first few days, so I tried to keep the information of those products in my memory. On the fourth day, someone finally came to the door. Is a student who takes a computer to school, so we introduced him to a computer that is more cost-effective for students. After some discussion and hands-on assembly, I finally made my first deal and felt a little satisfied. After all, this is the beginning, so just hold your horses. After that, I gradually got used to my work, and I was not so unfamiliar with the function of the product. At the same time, I know that an industry like sales must follow the first rule, that is, customers are God, no matter how tricky and demanding customers are, we should try our best to satisfy them. During the internship, the attitude requirements are also very high. First, a person's appearance must be clean and tidy, giving people a clean feeling, which is not difficult for us. Secondly, a person should be polite and try to smile, so as to ensure the basic quality of employees and leave a good impression on customers. This also makes me deeply understand that no matter where I work, details must be paid attention to, and details determine success or failure. This is an old saying, but it still applies today.

The internship period of several months soon ended. During the whole internship, I went to work on time, observed the relevant rules and regulations of the school and the internship unit, studied and consulted with an open mind, and earnestly completed various internship tasks and work tasks assigned by my colleagues in the internship unit. After several months of substantial, rich and hard practice, I often sum up my thoughts and gain a lot of experience, which can be regarded as basically successfully completing various internship tasks:

1, cultivate meticulous and keen observation and seize every learning opportunity. The process of internship is also a process of asking questions to some extent, because as short-term interns, the master can't have too much time to teach us, and they all have a lot of work. Therefore, many times we should learn to see for ourselves, ponder for ourselves, and learn and improve ourselves through observation.

2, proactive, not waiting for work to come to the door, but to find it yourself. At the beginning of the internship, because of their busy work, we were often in a semi-idle state and gradually felt the lack of internship. But as interns, we should not only think about learning things by ourselves, but also think about how to give full play to our own characteristics and achieve a win-win effect of learning from each other and helping each other. To this end, I often take the initiative and actively participate in some jobs that I can do, such as market research of marketing activities and mobile rural market research with information. It has played a certain expected effect.

Summary of 3 recommended internships 2. Basic situation of internships

Internship Company: Beijing Longhu Property Service Co., Ltd.

Internship post: Customer Service Center of Times Tianjie Project

Internship location: No.5 Yard, Yongxing Road, Daxing District, Beijing

Internship time: 20xx101October 30th-20xx June 30th.

Second, the internship unit profile

(1) Introduction of Longhu Property Service Co., Ltd.

Longhu property is an important part of the whole process management of Longhu business, an important part of Longhu brand and the most direct embodiment of the concept of "being kind to you all your life".

In order to carry out the concept of "being good to you all your life" and serve the owners, Longhu established its own property management company at 1997. In the past ten years, Longhu Property has made great progress, and a professional, dedicated and value-added brand image has gradually formed. Nowadays, with the nationwide distribution of business, in addition to Chongqing, Longhu has also set up property service companies in Chengdu, Beijing, Xi and Shanghai, and has continuously copied Longhu's signature property services to various places. At present, the property area managed by the property service companies around Longhu has exceeded 8.5 million square meters, and with the centralized delivery of new projects, the scale of property management will be even larger this year and next.

After more than ten years of exploration, Longhu Property has established a unique property service model and business capabilities. At present, the company's management format has covered high-end apartments, top villas, office buildings, large-scale shopping malls, parks, municipal buildings and other property types. Excellent quality property services have won wide recognition from the market and customers for Longhu Property, and the satisfaction of owners has reached over 92% over the years.

Longhu Group (HKEx stock code: 960), founded in 199X, grew up in Chongqing and developed all over the country. Is a professional real estate company that pursues Excellence and pays attention to quality and detail. Headquartered in Beijing, the group has more than 6,900 employees, and its business areas involve real estate development, commercial operation and property services. The company was listed on the main board of Hong Kong Stock Exchange on 20xx 165438+ 10/0+9.

After more than ten years of painstaking development, Longhu has formed a full-process operation capability and system integrating investment planning, development and construction, business management and property services, and an efficient multi-format comprehensive development capability. The products cover ordinary houses, office buildings, high-rise apartments, garden houses, villas, comprehensive businesses, large-scale urban complexes and other formats, and each format has a masterpiece of urban benchmarking.

(II) Introduction of Beijing Longhu Property Times Tianjie Project

The total volume of Longhu Times Tianjie Project is about 670,000 square meters, of which the total commercial volume is about 300,000 square meters. It belongs to one of the few new landmark commercial centers in Beijing, which is self-sustaining and accounts for a large proportion of business. It is expected that many strategic cooperative businesses will be combined to build an all-round life platform integrating comprehensive supermarkets, restaurants and large cinemas (subject to the settled businesses).

Third, the purpose of the internship

(a) to complete the graduation project and internship report

(2) From the theoretical level to the practical level, better realize the combination of theory and practice, and lay a preliminary foundation for my future work and study.

(3) Experience the transformation process from students to professionals.

(four) to check the comprehensive ability of their thinking ability, creative ability and practical ability.

(5) Know yourself better from another angle, give full play to people's strengths, avoid people's shortcomings, and tap people's potential.

Fourth, the main content of the internship

(A) customer service front desk work content

1. Answer the hotline and receive visiting customers.

2, the system input, satisfaction return visit.

3. Property fees and paid service fees are entered into the system.

4. Handling of special services: entry and dispatch of housekeeping, entry and dispatch of house maintenance, and handling of agency services (water, electricity, gas, etc.). ), through express delivery and other means to verify the acceptance.

5, the owner's pass, service personnel pass processing, decoration processing, etc.

(2) The work content of the project clerk

1, project personnel recruitment: Yi Labao recruitment poster, KT version and design and production; Maintenance of online recruitment information; Candidate invitation interview, interview arrangement, interview result notification, etc.

2. Information maintenance: dealing with entry and exit, perfecting and updating the roster, checking employees' salaries, counting five insurances and one gold, summarizing rewards and punishments for timely motivating 5S, and filing employees' files.

3. Work arrangement: scheduling and attendance of project personnel, meeting arrangement, arrangement of meeting minutes, and writing of project monthly report.

(3) The work content of the regional housekeeper

1. Owner information maintenance: update and maintain the owner's basic information to understand the basic situation of each household owner.

2. Customer relationship maintenance: regular telephone contact and home visits.

3. On-site inspection: inspect the area under its jurisdiction, find problems and solve them in time. 4. Follow up the unfinished newspapers and report the progress to the owner regularly. 4. Collection of property fees. Communication and handling of complaints. 6. Organize the scheme design of owners' activities and report the summary of property management practice.

(4) Construction site open day and house closing process

1, site layout design, material preparation and personnel arrangement. 2. The service design of the property debut. 3. Design the service plan to eliminate the strangeness of the owner. 4. Bring convenient tips to the host.

Five, internship summary and feelings

(1) Summary of internship period

Internship is really an experience, and only by personal experience can you know the taste. With a childlike and youthful enthusiasm, I embarked on the journey of my first job and entered a broader stage. That morning, with excitement and anxiety, my classmate and I went to the headquarters of Beijing Longhu Property Service Co., Ltd.. I once imagined relaxing during my internship. As everyone knows, the reality has sounded the alarm for me. I found that what I learned in books is like a drop of water in the sea, which is far from reality. During my internship, my biggest experience is as follows:

1, the knowledge in books is just a drop in the ocean. At first, I thought I was a property management major, so I should be able to take on this job easily, which would have great advantages over interns of other majors. But after I entered Longhu, I found that the knowledge I learned in class was too one-sided and it was difficult to apply it to practical work. There are too many things to learn. I regret wasting the time I should have studied at school. As a newcomer in the workplace, I should study hard. In these short months, I think it can really be compared with the knowledge I learned in school for three years.

2. How high is the value of time? The answer is "there is no way for time to knock the past hour for me". What should be done today will be put off tomorrow. There is basically no concept of time in the first half of the internship. I left the unfinished business until the next day, and gradually found that there were new tasks every day, and there were more and more tasks, which made me realize the preciousness of time and the importance of efficiency. In order to ensure the completion of tasks at work, I often work overtime until around 22 o'clock in the evening for more than a month. I am very tired, but I feel very fulfilled after completing the tasks. Time is a place for ability development and so on.

Learn to communicate with colleagues and leaders in the simplest way, and don't let complicated ideas ruin the happiness of work. One of the corporate cultures of Longhu is "simplicity and directness", and I quite agree with this corporate culture. My career guidance has always conveyed to me: "I don't care about things at work, I don't talk about the right and wrong of his descendants behind their backs, and I'm not influenced by the dark side."

4, monofilament is not a line, single tree is not a forest. The strength of a team is immeasurable. After I entered Longhu, I really realized the infinite strength of a team. In the face of thorny problems, Longhu is not alone to solve the responsibility, but to help each other with a straight face.

5. Communication is an important bridge to maintain customer relationship. I am introverted and have poor communication skills, which is also a very big weakness of my customer service. However, I feel that I have grown a lot in the past few months through * * * with my host and colleagues. I believe that as long as I put my mind right, I can grow up quickly.

6. Longhu Property is good at using resources and constantly innovating. It has designed a service that allows owners to scan QR codes and enter WeChat platform to issue property-related notices. In addition, the newly listed APP in Longhu, Chongqing this year will also be another innovative highlight of the whole real estate and property.

7. Property services are not simple and fixed services. As long as you think about many highlights of service design, you can implement them, impress the owners and really bring convenience to their lives. After entering Longhu, I was very impressed by their service design and attention to detail. Every employee of Longhu Property is thinking that when they first entered Longhu, they were really shocked by their own brain storm. Longhu Property can achieve today's achievements without their service design.

(B) feelings during the internship

Although I am about to enter the society, as a young man who has just entered the society, I have little social experience. You can experience interpersonal relationship, opportunity, evaluation, competition, success, failure and so on in every little thing during your internship. We will often encounter various events in the future, and I believe these precious experiences will become an important cornerstone of my future success. Internship is a valuable experience that every college graduate must have. For me, the significance of this internship is no longer the task of completing credits and graduation internship, but an important opportunity for us to really get in touch with society and understand society in practice, so that we can learn a lot of knowledge that we can't learn in class, increase our knowledge, broaden our horizons and lay a solid foundation for my future work.

I feel lucky to enter the new project of "Times Street" in Longhu. When my classmates and I joined the Times Street property team, there was only one project manager and customer service center manager. In just half a year, the 4+ 1 functional department was established, and the huge property team thrived. I was deeply touched to see some grass-roots employees recruit through their own efforts. Here, I experienced the formation of the property team, the early handover of the property and the building, the first house repossession of 58 merchants on February 26th, 20xx, the recruitment support of "Falcon Action" of Longhu Property in 20xx, and the opening of a batch of 929 residential land on April 6th, 20xx. On May 8th-12, the second group will open more than 900 houses, on May 30th, the first group will deliver 929 houses, on June 30th, the second group will deliver more than 900 houses, and on June 30th, the third group will deliver houses. After the house is handed over, the owners' meeting will be set up, and the 20xx West District self-sustaining sales-oriented large-scale business will be completed and later managed. During the six months of internship, I was very tired, which was beyond my expectation. I know that the next two years will be more tiring, and greater challenges lie ahead. I believe that I can be a good housekeeper in the current area, and I also believe that I will persist until the time street project is completely completed in 20xx. During the six months of internship, I met all kinds of people's ups and downs, which made me grow up quickly. I am really grateful to my introductory guidance and the five flavors of Longhu for providing me with a stage to show myself.

Summary of recommended internship 3. Through a month's internship in Yahe City Garden, I have a deeper understanding of property management. Property management is not only a service industry, but also a humanized work. At work, I not only learned how to communicate with others, but also improved my self-cultivation to some extent.

Yahe City Garden is rich in human and material resources. In terms of human resources, employees are not only technical, but also pay attention to cultivating the quality of employees. They pursue not only service quality, but also service attitude and service efficiency on the premise of good service quality. In the daily maintenance inspection, there will be a special person to carry out maintenance, maintenance and inspection every day. For the maintenance and management of some public facilities and equipment, it is also in one step. In a short month, I learned a lot, but some of them are still not in place. In the internship, I mainly went deep into cleaning, security, greening and customer service, and learned a lot of things that are beneficial to me in all aspects.

Through the internship in Yahe City Garden, I learned their requirements for "scientific and standardized management, high-quality and efficient service, safe and civilized environment and sustainable development". In order to manage the service policy, the staff are guided by the principle of "thinking about the owner's thoughts, being anxious about the owner's urgency, and doing the retrospective internship required by the owner", which has helped me a lot and made me learn a lot. Ask what you don't understand during the internship, and report the problems to the leaders immediately, which gives me a deeper understanding of the property of Yahe Garden and a preliminary understanding of the facilities and equipment management, things management, safety management, cleaning management and greening management of the management office.

During the internship, I saw that Ya lotus town Property has established a "one-stop" property management service system, which fundamentally improved the level and service quality of residential property management, and established a standardized, refined and information-based service system, achieving an efficient service quality. This year, the company also advocates employees to carry out the business policy of "emphasizing system, quality, budget and cooperation", thus improving service quality and efficiency and the satisfaction of owners.

For the management of equipment and facilities, during the internship, I saw that the Property Management Department paid attention to improving the equipment management system, doing daily maintenance, maintenance and maintenance of all kinds of facilities and equipment, conducting quantitative inspections and inspections every day, making records carefully, and solving problems in time when found. Yahe Property has abundant human and material resources, including some management and technical talents. It conducts regular training for online employees in combination with property laws and regulations. With the increasingly fierce market competition and the constant updating of knowledge and skills, the company will provide every employee with various professional learning and training opportunities. Yahe Property also advocates "learning by working and working from learning". Every employee strives to become a learning employee, forming a positive atmosphere and a competitive atmosphere to catch up, thus further improving the quality and ability of employees.

Starting from reality, the management office formulates strict rules and regulations, post regulations, work standards, assessment standards and assessment methods. The combination of qualitative and quantitative methods can enhance the operability of assessment, make employees have a sense of crisis and urgency, and thus improve the enthusiasm of employees.

A month's internship passed quickly. During my internship, I learned a lot, but I also saw my own shortcomings. Through this internship, I deepened my understanding of property management knowledge, made me realize the importance of combining theory with practice, enriched my knowledge of property management, and learned the importance of property management work.

Property management is an invisible low-profit service industry, and it is also an all-round and multi-faceted management industry. Therefore, we should keep in mind that there is no trivial matter in property management, always put the owner in the first place, take the owner's requirements as the center, proceed from the owner's requirements, constantly learn and innovate in our work, and strive to be an excellent manager.

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