On how to do well the property management of office buildings.

Property management plays a very important role in the logistics work of organs. Judging from the current situation of property management, there are five main tasks:-the maintenance and management of houses. After the office building is put into use, due to the interaction of natural factors, use factors, biological factors, geographical factors and disaster factors, the house will gradually become obsolete and damaged, and its use value will gradually decrease. In order to delay this process, it is necessary to maintain and repair the office building frequently, so as to maintain its original functions, prevent, reduce and control its damage, and achieve the purpose of maintaining and increasing the value of property management. This is one of the most common job contents. The second is the management of facilities and equipment. That is, according to certain scientific management procedures and systems and certain technical management requirements, the daily operation and maintenance of various equipment are effectively managed, mainly including high and low voltage power supply, water supply and drainage, air conditioning, fire protection, telecommunications, satellite TV, image monitoring, infrared alarm, integrated wiring, elevator management and so on. The third is clean and hygienic management. It is mainly used for the sanitation and cleaning of public offices, leading offices, conference rooms, reception rooms, reading rooms, gyms, activity rooms and guest houses to provide a clean environment for office work. The fourth is the service management of internal meetings and visitor reception. It mainly provides pre-meeting and in-meeting services for meetings and participants, including venue layout, venue service, flower arrangement, sound operation, etc. Through the reception service, show the elegance and characteristics of the service personnel in the service center of the organ. Fifth, public security and fire control management. Mainly doorman, safety monitoring and parking lot management. This work occupies an important position in property management, which is difficult to manage and has strong service. Provide a clean, comfortable, civilized, safe and convenient office environment through the above five aspects of management services. Property management in office area is different from residential and other property management: First, it is technology-intensive. With the development of modern science and technology, the degree of office automation is getting higher and higher, and all kinds of equipment and facilities in the office building are becoming more advanced, which not only increases the difficulty of maintenance, but also has higher requirements for managers and professionals than other property management personnel. Second, government activities are frequent. The office building is a place for government activities, with many meetings, many visitors and many people in contact with work. The tasks of safety management and health service are incomparable to the general residential property management. The third is confidentiality. The service object is the municipal tax authorities. Leaders' activities, internal and external exchanges, the distribution and circulation of documents, and the contents of meetings are confidential from a commercial point of view. Security and confidentiality management is very important. Fourth, the service management requirements are high. Conference services, sanitation and cleaning, guest rooms, etc. Leaders should be in accordance with the standard requirements of star-rated hotels, with uninterrupted power supply and communication, and normal business on holidays and rest days, which not only increases the workload of service personnel, but also requires them to have higher service skills, strong service awareness and dedication. According to the above tasks and characteristics, the author believes that to do a good job in property management, we must adhere to the service purpose, pay attention to institutional characteristics, advocate unity and pragmatic style, carry forward the spirit of love and dedication, and strive to provide high-quality, efficient and satisfactory services for everyone. We must start from the following aspects: First, we must pay attention to the fact that the staff of the in-service quality service center are scattered, and the work they undertake is also scattered at all levels of the north and south floors, and they are supervised and tested by many people. Once something goes wrong with the service center, it will "hide the sky and cross the sea." The dispersion of personnel, the particularity of tasks and the openness of mistakes require us to attach importance to the quality of personnel. In this regard, the author believes that it is mainly to do a good job of "three customs": First, personnel enter the customs. At present, the service center adopts a flexible employment system that combines contract workers, temporary workers and outsourcing workers, with a large proportion of contract workers and temporary workers. These people are mainly arranged in positions such as vehicle driving, cooking, water and electricity maintenance, sanitation and cleaning, and security. These staff members directly serve the leaders, organs and grass-roots units, and the cleaning staff also directly contact the leaders' offices (rooms), which are highly confidential. When selecting these personnel, it is necessary to conduct appropriate interviews, political trials and probation periods. At the same time, there are certain requirements in education and external temperament, and strict in politics to ensure the purity of the team. The second is ideological education. Focus on professional ethics education, and do a good job in the "three virtues" education of social morality, family virtue and professional ethics. In order to enhance the sense of service and responsibility, establish the idea that teachers' responsibility is more important than Mount Tai, and make them consciously do a good job in service, even in the case of unsupervised, they can consciously operate according to the rules and standardize services. The third is to track and supervise the customs. For all the staff recruited, we should follow up and check their work and thoughts, find problems in time, dismiss and adjust. We should not tolerate them, and we should not wait for the problem to be solved. Through these efforts, we will build a service team that is willing to serve, disciplined and able to fight. Second, we must master service skills. Some people mistakenly think that property management is "sweeping the floor", "pouring water", "guarding the door" and "changing light bulbs". It doesn't need technology, it just needs to do something. If these misunderstandings are not overcome, the introduction and use of technical talents will be ignored, resulting in weak technical force and low service quality. Modern office buildings are generally intelligent, with high degree of automation and high technical content. Practice has proved that the operation of property management involves a wide range and requires high technology. You can't just rely on good wishes, but also have real skills. The level of business technology is directly related to the service quality and efficiency of the service center. Therefore, the author thinks that we should pay attention to improving the professional skills of on-the-job service personnel through different forms of training, mainly including: (1) participating in short-term training. According to the professional characteristics and the actual situation of social classes, in accordance with industry regulations, organize technical personnel to participate in short-term training for professional counterparts, obtain post certificates, and master practical skills. (2) Carry out on-the-job training. Advocate on-the-job self-study, at the same time, give special lectures selectively, invite professionals to teach professional knowledge and operation methods on the spot, and organize on-the-job training activities according to the contents of the lectures. (three) with the help of the technical advantages of manufacturers. In order to improve the maintenance quality of facilities and equipment, under normal circumstances, equipment users will sign maintenance contracts with professional manufacturers. According to the regulations, the manufacturer will send people to the door for maintenance regularly. We should take this opportunity to organize our maintenance personnel to work with them, learn from manufacturers, and invite them to give lectures on the spot in a targeted manner to further improve the technical level of on-the-job personnel. Third, pay attention to the quality of property maintenance, strengthen the repair and maintenance of facilities and equipment, and give full play to the use value of property equipment. First, proactively arrange preventive maintenance. For large and key equipment, such as transformers, power distribution cabinets, air conditioners, elevators, automatic monitoring, satellite communication, fire alarm, etc. We shouldn't wait for failure to be dealt with. Generally, plans should be made as soon as possible for preventive maintenance. Some have to cooperate with professional manufacturers, take the road of specialization and socialization of property management, improve the safety factor of facilities and equipment operation and play an active role. The second is to complete the daily emergency repair in time. For sudden failures, organize personnel maintenance as soon as possible, so as to be on call, report for repair correctly, race against time, not affect the use, and make everyone satisfied. Therefore, it is necessary to strengthen communication among workers, requiring maintenance personnel to prepare necessary tools, accessories and materials, and not to delay the opportunity of emergency repair because of waiting for materials. The third is to seriously improve and maintain. Some facilities are inconvenient to work because of design defects or changes in office conditions, and some improvements are needed. In this regard, the author believes that we should do our best in the spirit of both doing what we can and meeting everyone's needs. If due to financial reasons, we should also take the initiative to explain to the leaders and strive for support so that the real estate can better play its use value. Fourth, we should pay attention to internal service management. Property management is a systematic project, which consists of many subsystems to form an all-round management system. In order to achieve high efficiency and high level of property management, we must emphasize standardization, pay attention to personalization, and strive to improve service level. Specifically, we should focus on the "three modernizations": First, service standardization. Implement standardized services, reduce randomness, reduce error rate and enhance initiative. Therefore, on the basis of formulating the comprehensive management system of office buildings, we should strengthen the courtesy service standards for waiters, maintenance workers and cleaning workers, and make specific requirements from politeness to various services, both quantitative and qualitative, so that each service worker not only has a "degree" concept of his own service work, but also has a "quantity" goal in implementation, so that the service work can be on track and on the level. The second is the goal of operation. In the actual operation of property management, there are corresponding work objectives, mainly including equipment operation, sanitation and cleaning, security inspection and other work objectives. Only when the main work has the target requirements can we effectively avoid mistakes, reduce accidents and ensure service quality. The third is the institutionalization of management. Since its establishment, the service center has been committed to system construction, such as formulating the comprehensive management system of office buildings, the management system of reading room staff, the management system of activity rooms, the fire safety system, the security system, the management system of canteens, and the management system of sanitation and cleaning. At the same time, we expanded the fence, organized service personnel to study and implement it seriously, and made a big step in institutionalizing property management. Five, grasp the quality target assessment According to the main task of office property management, the author believes that to grasp the quality target, we should focus on the "four rates": First, the equipment integrity rate. The intact rate of main equipment should reach over 95%. This is the basis of ensuring a good office environment, which is directly related to the development of government activities of the national tax authorities. The second is the health compliance rate. Sanitary cleaning is a routine work of office building property management, involving a wide range and a large amount. It is required to clean according to Shaoxing national sanitary city standard, and all floors must meet the establishment standard. The third is the service satisfaction rate. Require service personnel to achieve everyone's satisfaction. The fourth is the accident error rate. It should be minimized and strive for zero. In this regard, the author believes that we must make great efforts to do a good job in safety, eliminate accidents in the bud, and ensure the safety of the office environment of the national tax authorities and the orderly conduct of various government activities.